Hello,

Thank you for reaching out to us.

Unfortunately, we have not received a video demonstrating the actions you described, which makes it difficult for us to fully understand how the issue is occurring. However, based on the information provided, we can confirm that the same result would occur with any other theme. Therefore, the issue does not appear to be related to our theme specifically.

Regrettably, as the theme support team, we are unable to assist with this particular matter. We hope for your understanding in this regard. Should you have any other questions, we would be happy to help.

Best regards,
8Theme’s Team

Hello, PeterWaij,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, PeterWaij,

We appreciate your prompt response.

Mega menu items can be edited via Header Builder > template > settings of element – https://prnt.sc/KoVNBuHMDKdy

https://youtu.be/Qi0f1DWSH5U?feature=shared

Best Regards,
8Theme’s Team

Hello, PeterWaij,

Thank you for reaching out to us.

Kindly proceed to Xstore > Theme Options > Speed Optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

If this doesn’t help, provide us with temporary wp-admin access to your site, and we will investigate the issue more thoroughly.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Narka,

We’ve set https://prnt.sc/yJCdLosz3TsA for you. Please check the result.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Arup,

We appreciate your prompt response.

We’ve disabled 3rd-party plugins on your site and then imported demo content. Please clear cache and check the result.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.
Do the same test for the default WooCommerce theme – Storefront.

Let us know the results.

Best Regards,
8Theme’s Team

Hello, Dávid Horváth,

Thank you for reaching out to us.

Please go to Woocommerce >Status > Logs > Fatal errors file > problem from Elementor Pro plugin https://prnt.sc/OqH9d09JCaTg We would recommend you to contact plugin support.

Additionally, we suggest downgrading your PHP version from 8.3.8 to 8.2, as this may help resolve the issue.

Best regards,
8Theme’s Team

Hello,

WooCommerce > Status > Tools > Brands transients > Clear.

Please clear the cache and check the result https://prnt.sc/-zyFZtwEmoim

Best Regards,
8Theme’s Team

Hello, Eirini,

Thank you for contacting us and for using XStore.

Please follow this video – https://youtu.be/LgzC4iK-j6A?feature=shared

Provide temporary wp-admin access, then we will be able to check your settings and help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Grace,

Thank you for reaching out to us.

We’ve edited the header template for you – https://prnt.sc/ZcP-cQuCbwfl Please clear all cache and check the result https://prnt.sc/_XP-uEeFXtKp

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Awais Bhatti,

https://jarahi.pk/articles/health/ and https://jarahi.pk/brands/beurer/ – we see content on mentioned pages.

If you have PHP skills you can try to customize breadcrumbs according to your needs (xstore/templates/breadcrumbs.php) via child theme.

Please note that additional customization in files is outside the scope of our basic support.

Best Regards,
8Theme’s Team

Hello,

Thank you for letting us know.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme Team

Hello, Don,

Thank you for reaching out to us with your inquiry regarding the upselling functionality within the XStore theme.

We appreciate your detailed explanation of the desired functionality and the examples provided. To address your questions:

1. **Existing Feature**: Currently, XStore does offer the ability to display related products, up-sells and cross-sells – https://woocommerce.com/document/related-products-up-sells-and-cross-sells/ , which can be used to showcase complementary items. However, the specific functionality you are describing, where a designated product is prominently displayed as an upsell with a title like “Pairs Perfectly With” or “Complete the Set,” is not available out-of-the-box.

2. **Future Development**: We understand the value of this feature in enhancing the customer experience and increasing average order value. If you would like to request new options be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

Thank you again for your valuable feedback and for choosing 8Theme. Should you have any further questions or require assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Mirza Ahtsham,

1/ If you would like to request new options be added, you can post your request on our Taskboard at https://www.8theme.com/taskboard/. If it receives enough votes from other customers, our development team will consider adding it to one of our upcoming updates.

2/ “Also Please Let me Know how i can hide or remove bradcrumb from the title. and remain in the post below.” – could you please describe in more detail or provide a screenshot?

Best regards,
8Theme’s Team