Forum Replies Created

Viewing 30 posts - 30,151 through 30,180 (of 68,231 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 14:07

    Thanks for wp-admin access. We need FTP access also. Contact your hosting provider and ask for FTP host, FTP username, and FTP password.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 13:59

    Hello,

    Try to enable ”Redirect to the cart page after successful addition” in WooCommerce > Settings > Products > Add to cart behavior. If this is not what you are looking for, try to contact the support of WooCommerce.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 13:40

    Hello,

    Thanks for using our theme.
    Here you can find an example of Mail Chimp form where the input field and button are in 1 row – https://www.8theme.com/documentation/xstore/plugins/mail-chimp-form-custom-styles/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 13:36

    Hello,

    Please check this topic – https://www.8theme.com/topic/brands-not-showing-in-product-export/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 13:35

    Hello,

    Provide temporary wp-admin and FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 13:33

    Hello,

    Theme Options > General > Enable Old Widgets Panel > On. Also, provide temporary FTP access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 13:13

    Hello,

    I suppose it is caused by the CloudFlare CDN cache. You need to clear the CDN cache.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 13:09

    Hello,

    Thanks for the reply.
    I’ve changed the background color of the Header Top and background of the Promo text element via Theme Options > Header Bilder – https://prnt.sc/1xput44 , settings wok fine via customizer and on the frontend after closing Theme options – https://prnt.sc/1xpuwid
    Please clear cache of your browser and check. There are no visible problems.
    If you face any problem still, record a video, please.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 12:41

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 12:41

    Hello,

    You can enable percentage discount in the Theme Options > WooCommerce > Shop elements > Sale and Out off stock settings

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 12:06

    Go to Theme Options > WooCommerce > Single product page > Tabs > Tabs Type > Default

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 12:04

    Hello,

    Theme Options > General > Enable Old Widgets Panel > On. Then go to Dashboard > Appearance > Widgets > Shop sidebar > Product categories widget > Only show children of the current category

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 12:03

    Please set administrator role for the user, so we can access Theme Options, and so on.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 10:46

    Hello,

    Thanks for contacting us.
    Could you provide temporary wp-admin access?
    At first sight, all is fine on your site – https://prnt.sc/1xpfl5b https://prnt.sc/1xpflml Clear cache and check one more time.
    Waiting for the reply.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 10:38

    Hello,

    Theme Options > Typography > Headings > change line-height

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 10:37

    Try to add the next code in Theme Options > Theme custom CSS > Desctop:

    .header-wrapper .nav-sublist-dropdown {
        max-height: 80vh;
        overflow: auto;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 10:04

    Hello,

    The problem was fixed in functions.php of the theme. It will be fixed in the next theme update also.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 09:47

    Hello,

    I’ve passed your question to our technicians.
    Contact your hosting provider to get FTP or SFTP access to your server. SSH is not suitable to edit files code if we need it.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 09:32

    Hello,

    This is independent of our theme, so contact your hosting provider to get assistance.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 08:46

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 08:09

    Hello,

    Here is what I can see – https://gyazo.com/fe75376d12e776d89abdd106ac9aac8e Please clear cache and check one more time.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 08:01

    Hello,

    Have you checked places where it was translated?
    Provide temporary wp-admin access, so we can take a closer look.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 07:59

    Hello,

    I’ve checked your site and do you see the ajax error. The form is created using Mailchimp for WordPress plugin, so follow docs of the plugin – https://www.mc4wp.com/kb/fix-the-oops-something-went-wrong-error/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 07:45

    Hello,

    Was this product imported? Follow this article – https://docs.woocommerce.com/document/variable-product/ and finish this variable product settings ut, or create your own products from scratch.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 07:40

    Hello,

    Thanks for using our theme.
    What password can we use here – https://prnt.sc/1xoxdt8 ?
    Provide a screenshot for a better understanding of your request. Use Gayzo or Lightshot screenshot tools to make and share screenshots

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 07:20

    Hello,

    Upload video here – https://dropmefiles.com/ and provide URL via the Private Content area.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 07:10

    Hello,

    Go to Theme Options > Speed Optimization > disable “Disable Elementor Dialog JS” option https://prnt.sc/1w9kh0d if you use Elementor lightboxes.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 07:05

    Hello,

    Add the next code in Theme Options > Theme custom CSS:

    .single-product .pswp__bg {
        background: rgb(255 255 255 / 80%) !important;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 29, 2021 at 07:02

    Hello,

    1/ Could you provide URL and temporary wp-admin access, via the Private Content area?
    2/ YITH > Wishlist > Add to wishlist options > https://prnt.sc/1vkw6ce https://www.8theme.com/documentation/xstore/plugins/wishlist/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    October 28, 2021 at 16:09

    Hello,

    Clear cache and check now. There was an error in the custom CSS code on your site.

    Regards

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    Viewing 30,180 results - 30,151 through 30,180 (of 68,231 total)
Viewing 30 posts - 30,151 through 30,180 (of 68,231 total)
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