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Robert Hall

Participant

September 14, 2015 at 20:08

Hello,

Please try to import demo templates now.

Regards,
Robert Hall.

#86795 Copied In reply to: cannot install demo

Robert Hall

Participant

September 14, 2015 at 18:40

Hello,

Navigate to Dashboard->Revolution Slider->Slider Settings->click on ‘Slideshow-auto’ then resave settings.

Regards,
Robert Hall.

#86769 Copied In reply to: Royal Theam

Robert Hall

Participant

September 14, 2015 at 18:39

Hello,

Please provide us with link to the page and wp-admin access in Private Content.

Regards,
Robert Hall.

#86768 Copied In reply to: Fixed Navigation

Robert Hall

Participant

September 14, 2015 at 17:52

Hello,

I’ve selected Slideshow-auto in Slider Setting and clicked “resave setting”. Please check.

Regards,
Robert Hall.

#86737 Copied In reply to: Clean Install Need help on demo data!

Robert Hall

Participant

September 14, 2015 at 16:59

Hello,

Your FTP credentials aren’t correct.

Regards,
Robert Hall.

#86723 Copied In reply to: Clean Install Need help on demo data!

Robert Hall

Participant

September 14, 2015 at 16:57

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#86721 Copied In reply to: Error stopping slider and product images from displaying correctly

Robert Hall

Participant

September 14, 2015 at 16:57

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#86720 Copied In reply to: Set up one of our theme versions, does not work, the version does not change, wh

Robert Hall

Participant

September 14, 2015 at 16:56

Hello,

After plugin update navigate to Dashboard->Revolution Slider->Slider Settings->select “Slidershow-auto” and click save settings.
Please see screenshot: http://prntscr.com/8g9j08

Regards,
Robert Hall.

#86719 Copied In reply to: updating Revolution Slider v 5.0.6 from 4.6.5 – problem

Robert Hall

Participant

September 14, 2015 at 16:51

Hello @allen,

I’ve sent you import.php file to email address. Please check.
You need replace this file in wp-content/themes/royal/framework folder then try to import demo templates.

Regards,
Robert Hall.

#86717 Copied In reply to: Demo content for Royal theme – flat retailer

Robert Hall

Participant

September 14, 2015 at 16:11

Hello,

The issue was in vc.php file. We’ve made change there. Also it will be fixed in the next theme update.

Regards,
Robert Hall.

#86696 Copied In reply to: Single Image Save Not Working

Robert Hall

Participant

September 14, 2015 at 16:09

Hello,

You can do this in Page Settings. Please see screenshot: http://prntscr.com/8g8yie

But first you need update theme to the latest version.
Don’t forget to make backup of the site before update.
Here is video tutorial how to update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k
The video tutorial is for Legenda theme, but the process is identical.

Regards,
Robert Hall.

#86694 Copied In reply to: Separate breadcrumbs background WooPress

Robert Hall

Participant

September 14, 2015 at 15:26

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#86678 Copied In reply to: Not able to change image on Home Page.

Robert Hall

Participant

September 14, 2015 at 15:25

Hello,

We’re glad to hear it.
If you have any questions feel free to contact us.

Regards,
Robert Hall.

#86677 Copied In reply to: Captcha image not showing on registration page

Robert Hall

Participant

September 14, 2015 at 15:20

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#86676 Copied In reply to: There seems to be something wrong with WPBakery Visual Composer plugin

Robert Hall

Participant

September 14, 2015 at 14:19

Hello @deepika,

We’ve fixed problem with images. Please check.
Please clarify what other problem you have and provide us with screenshot.

Regards,
Robert Hall.

#86661 Copied In reply to: Demo data problem

Robert Hall

Participant

September 14, 2015 at 14:13

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#86659 Copied In reply to: Can't get Theme to download correctly

Robert Hall

Participant

September 12, 2015 at 09:53

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#86406 Copied In reply to: Problem with theme versions

Robert Hall

Participant

September 12, 2015 at 09:52

Hello,

Please try to upload black logo for all pages in Theme Options->Header.
Then you need upload white logo for Home Page only (page settings).
See screenshot: http://prntscr.com/8fey30

Regards,
Robert Hall.

#86405 Copied In reply to: White Logo disappears without slider present

Robert Hall

Participant

September 12, 2015 at 09:48

Hello @CopyMyCash,

The issue was fixed. Please try to import demo templates now.

Regards,
Robert Hall.

#86404 Copied In reply to: Demo Data Won't Install

Robert Hall

Participant

September 12, 2015 at 09:45

Hello,

I’ve sent you import.php file to email address. Please check.
You need replace import file in wp-content/themes/royal/framework folder.

Regards,
Robert Hall.

#86403 Copied In reply to: Demos not working

Robert Hall

Participant

September 12, 2015 at 09:40

Hello,

You’re welcome!

Regards,
Robert Hall.

#86400 Copied In reply to: Arrows on slider revolution are not showing they disappear

Robert Hall

Participant

September 12, 2015 at 09:31

Hello @Danijel,

The issue was fixed. Please check slider arrows.

Regards,
Robert Hall.

#86398 Copied In reply to: Arrows on slider revolution are not showing they disappear

Robert Hall

Participant

September 12, 2015 at 09:25

Hello @deepika,

I’ve imported Electronic template. Please check.

Regards,
Robert Hall.

#86396 Copied In reply to: Demo data problem

Robert Hall

Participant

September 12, 2015 at 08:36

Hello @deepika,

Please try to import demo templates now.

Regards,
Robert Hall.

#86391 Copied In reply to: Demo data problem

Robert Hall

Participant

September 12, 2015 at 08:31

Hello @CopyMyCash,

There is a problem with import.php file. This will be fix in the next theme update.
Please provide us with FTP credentials in Private Content and we’ll this now.

Regards,
Robert Hall.

#86390 Copied In reply to: Demo Data Won't Install
Robert Hall

Participant

September 12, 2015 at 07:34
Hello,

Please try to add the following code in Global Custom CSS.

.content-page { margin-top: 0px } .navbar{ padding: 5px 0; }

Regards,
Robert Hall.
#86385 Copied In reply to: Header/Page Padding
Robert Hall

Participant

September 12, 2015 at 07:31

Hello,

As I see you’re using Ninja Forms plugin.

Sorry, but we don’t provide support for 3rd-party plugins.

Regards,
Robert Hall.

#86384 Copied In reply to: Uninteractive Row/Form

Robert Hall

Participant

September 12, 2015 at 07:19

Hello,

You can edit this fields in wp–content/themes/woopress/framework/shortcodes.php file on line 237 and 244.

Regards,
Robert Hall.

#86383 Copied In reply to: Contact Form Page

Robert Hall

Participant

September 12, 2015 at 07:15

Hello,

You’re welcome!

Regards,
Robert Hall.

#86382 Copied In reply to: import blog template

Robert Hall

Participant

September 12, 2015 at 07:13

Hello @rockodesigns,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#86381 Copied In reply to: Single Image Save Not Working
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Viewing 30 posts - 4,891 through 4,920 (of 11,542 total)

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Forum Replies Created

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