Forum Replies Created

Viewing 30 posts - 4,801 through 4,830 (of 11,542 total)
  • Avatar: Robert Hall
    Robert Hall
    Participant
    September 18, 2015 at 13:10

    Hello,

    You can download the latest version of the Royal theme here:
    http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976

    Don’t forget to make backup of the site before update.
    Also please see video tutorial how to update theme:
    https://www.youtube.com/watch?v=KdWESIIPU1k
    The video tutorial is for Legenda theme, but the process is identical.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 18, 2015 at 13:07

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 18, 2015 at 12:38

    Hello,

    I’ve enabled Optimized CSS and Optimized JS in Dashboard->Ultimate->Modules->Script and Style.
    Please check google map now.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 18, 2015 at 12:16

    Hello,

    As I see images look fine (http://prntscr.com/8hoj57). Please clean cache and check.
    Also try use this code in custom.css

    .product-image-wrapper img{
    width:100%;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 18, 2015 at 11:18

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 18, 2015 at 10:45

    Hello,

    You need to increase the values of upload_max_filesize and post_max_size, no less than 20M.
    Ask your hosting to do it.

    Also you’re using old theme version. Please update to the latest.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 18, 2015 at 10:20

    Hello,

    Before updating theme will better to remove woocommerce folder in wp-content/themes/woopress then update theme.
    Also you can do this after update.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 18, 2015 at 10:16

    Hello,

    We don’t have such feature in our theme.
    Sorry for the inconvenience.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 18, 2015 at 08:52

    Hello,

    Please use this code

    .vc_custom_1442403093989{
        padding-bottom: 0px !important;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 18, 2015 at 08:23

    Hello,

    Sorry, but we can’t guarantee full compatibility of the additional plugins with our theme.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 18, 2015 at 07:48

    Hello,

    We can’t see these screenshots. Please provide us with new ones.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 15:54

    Hello,

    Sorry for delay.
    We’ve checked the latest Visual Composer plugin and saw that the Carousel works the same as in your case.

    You can contact to their support concerning your query as this is their configuration.
    http://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431/comments

    Sorry for the inconvenience.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 15:06

    Hello,

    Please provide us with screenshot how it should look.
    Also you can try this code

    .post-type-archive .main-header > .container {
        height: 205px;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 13:53

    Hello,

    You’re using old theme and plugins versions. Please update them.
    Don’t forget to make backup of the site before update.
    https://www.youtube.com/watch?v=KdWESIIPU1k
    The video tutorial is for Legenda theme, but the process is identical.

    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 12:49

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 12:18

    Hello,

    Use this code in Global Custom CSS.

    .filter-wrap{
    display:none;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 12:15

    Hello,

    1) You’re using old theme and plugins versions. Please update them.
    Don’t forget to make backup of the site before update.
    https://www.youtube.com/watch?v=KdWESIIPU1k
    You can download the latest plugins versions at this link https://www.8theme.com/download-plugins/ ,
    enter your purchase code of the theme to get the plugins.

    2) You need remove this code

    <?php _e('by', ETHEME_DOMAIN) ?> <strong><?php the_author(); ?></strong><br>
                            <?php the_time(get_option('date_format')); ?>

    in \wp-content\themes\legenda\framework\widgets.php file

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 11:32

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 10:01

    Hello,

    Please try to add this code in custom css for mobile (Theme Options->Custom CSS).

    .product {
        width: 50% !important;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 09:44

    Hello,

    You’re welcome!

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 09:05

    Hello,

    1) Your credentials aren’t correct. Please check them.
    2) Please use this code in custom.css file

    .blog-post .post-info {
        display: none;
    }

    Here is a video tutorial how to create custom.css: https://www.youtube.com/watch?v=Qok2zRedRMY&feature=youtu.be.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 08:14

    Hello,

    Please provide us with wp-admin and FTP credentials in Private Content.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 07:49

    Hello,

    Try to add the following code in Global Custom CSS.

    .menu .nav-sublist-dropdown ul > li > a {
        font-size: 10px;
    }

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 07:47

    Hello,

    Please try to import demo templates now.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 07:45

    Hello,

    So, is your issue solved?

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 07:28

    Hello,

    Your FTP credentials aren’t correct. Please check them and provide us again.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 17, 2015 at 07:24

    Hello,

    Please try to disable third-party plugins, one of them caused issue.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 16, 2015 at 21:44

    Hello,

    You should enter to your site via FTP and there you can find wp-content folder.

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 16, 2015 at 20:49

    Hello,

    You can change this title in wp-content/themes/royal/frameworks/theme-functions.php on line 3148
    (// ! Site breadcrumbs section)

    Regards,
    Robert Hall.

    Avatar: Robert Hall
    Robert Hall
    Participant
    September 16, 2015 at 20:36

    Hello,

    Please provide us with wp-admin access in Private Content.

    Regards,
    Robert Hall.

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Viewing 30 posts - 4,801 through 4,830 (of 11,542 total)
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