Forum Replies Created

Viewing 30 posts - 1 through 30 (of 47 total)
  • Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    September 11, 2026 at 10:26

    Hello Jack,

    We conducted a series of tests across different browsers and with different accounts, and came to the conclusion that the bug I previously showed you in the video only happens with our editor accounts. Guest users and our customers with an account don’t experience this problem with the wishlist.

    I found it strange that it only happens to us, since we’re registered as editors. Is it possible that the function only works correctly with native WordPress roles? Our editor role is a custom one, not a default WordPress role.

    Looking forward to your thoughts.

    Best,

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    September 4, 2026 at 14:05

    Hello Jack,
    Thank you for looking into this! Unfortunately, I can’t provide access at the moment.
    Is there anything else I can provide instead to help you diagnose the issue? For example:

    Browser console errors/logs when clicking “Add all to cart”
    Network tab output showing the AJAX requests during the failed action
    A list of active plugins that might interact with the wishlist or cart
    Steps to reproduce on a staging/test environment, if that would help
    Happy to provide any of the above, or a fresh video showing developer tools output if that’s useful.

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    September 1, 2026 at 14:03

    Hello Jack,

    Thank you for checking. I’ve attached a video of my test showing the issue.

    For context: I was logged in as a registered user when testing (not a guest), and the wishlist items were simple products, not variable products, so the variation selection issue you mentioned shouldn’t apply here.

    Let me know if you need any further details to reproduce it.

    Please contact administrator
    for this information.
    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    October 22, 2025 at 14:27

    Thanks for the support! My topic “The ‘Add to cart’ buttons on the wish list page are not working” has been successfully resolved.

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    October 21, 2025 at 10:57

    Good morning and thank you for your reply.
    I confirm that the Ajax button was already active, so it still does not work.
    I am attaching a screenshot confirming that Ajax is active and a link to a short video to clarify the issue.

    As you can see, on the wishlist page, if I click “Add all to cart” (on the right) and “Add to cart > Apply” (on the left), they do not work. “Remove > Apply” works instead.

    Thank you again.

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    February 10, 2025 at 11:55

    Hi,
    thanks a lot.

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    February 9, 2025 at 11:27

    Hello
    I don’t want to translate.
    I need to change them.
    Most probably you can give a snippet code to insert in funcions.php

    Thanks

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    January 20, 2025 at 20:35

    Hello
    please see the private area.

    Please contact administrator
    for this information.
    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    January 18, 2025 at 20:47

    Hello,
    this happening only when use the Xstore search from Elementor
    It’s problem of the theme / Xstore.
    URL change if selected to search also in post, not only in product
    Please fix as requested.
    This is important to have compatibility with other plugins.

    Thanks

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    June 20, 2021 at 14:18

    Hello,

    for custom grid for cross-sell / upsell I need like the shop option:
    https://tinyurl.com/yfjadd3j
    So I can make a custom grid and decide which element to insert.
    Is this possible??

    My second suggestion was to implement in products module cross-sell / upsell option
    https://tinyurl.com/ygza7prl

    Regards

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    June 13, 2021 at 15:40

    Hello,
    the problem is still present
    Check the home page and you will see

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    June 8, 2021 at 14:26

    Hello Olga
    please login again with the ftp and will see the /logs folder

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    June 7, 2021 at 17:56

    Hi Olga,
    do you have any news about this issue?

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    June 3, 2021 at 15:17

    Hello Olga
    I’m sending you the credentials
    Please let me know asap
    Thanks

    Please contact administrator
    for this information.
    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    June 2, 2021 at 14:06

    Hello Olga,
    unfortunately this didn’t help

    Just to be clear I’m sending addition description and screenshots
    When you select the type of products (Featured, All, Discount etc.) for example in this case All and then the module is loaded on the desired page, the products are seen only in the first WPML language of the site.
    If you change the language, the whole site changes except this module

    So in my opinion here you have to add the possibility to choose the language when selecting All or in some way you have to tell the module to load in the right language

    https://tinyurl.com/y68bgsqt
    https://tinyurl.com/y58dkjut

    Wafting for your advise
    Thanks

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    May 3, 2021 at 20:46

    Hello
    Can I ask this ticket to be review by senior staff, maybe Olga..?
    I use this theme form native date of xstore, and I know almost all compatibly and limits.
    I will explain again. Using product module to display grid o slider and using for example display all product (random), the module loads only the origin language products. If the module is in static block or page and the page is translate, still the problem persist.
    Please see the home page, switch the languages and you will see the problem. The products load always in the prime language
    Thanks

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    May 2, 2021 at 11:32

    Hello Robert
    I think is pretty clear
    Need to make two different grid template with WPBakery and load the template on each device (mobile / desktop) when shop category product url is loaded.
    Is it possible?

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    May 2, 2021 at 11:29

    Hello Roberto
    you can run the homepage or every single product
    the static block translate well and this is clear reading the title of every slider / grid for addition products. The problem is your product module loads only the primary language of grid/slider products. This is not like this before the last update.

    Please contact administrator
    for this information.
    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    April 14, 2021 at 19:43

    Hello Olga,

    thanks, now both problems are solve

    Just to ask you, do you have any issue with Chrome? Lately in admin login I take 404 and can’t access admin area. I try to delete cookie/cache etc. Other browsers works fine.
    Thanks

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    April 13, 2021 at 21:33

    Hello
    please check the private are
    there are 2 problems:

    1. zoom is not function in product photos.
    2. in secondary language (EN) in front end, the user can’t make any modification in customer area (changing address ecc.)

    Thanks

    Please contact administrator
    for this information.
    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    April 11, 2021 at 17:04

    Hello
    Theme Options > WooCommerce > Single product builder > Gallery > Zoom > On

    Please contact administrator
    for this information.
    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    May 22, 2020 at 17:09

    ok
    10. should be resolve with custom. thanks

    remain 14 which is pretty urgent. thanks

    R

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    May 22, 2020 at 12:34

    14. Check in private the credentials
    the problem persist only in cache pages, so you can see it if you are not logged-in. admin not receive cache

    Thanks

    Please contact administrator
    for this information.
    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    May 22, 2020 at 12:24

    Hello

    10.
    Now there’s a custom filed but the thumbs name are the same
    In custom field what value should be put? Name of the thumb or resolution?

    my-thumb-220

    Or

    220×220

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    May 21, 2020 at 13:53

    Hello,
    10.
    I replaced the file but this not solve the problem. I see only the same thumbs like before:
    https://tinyurl.com/ycmrg4tz

    14.
    Please advise for the zoom problem

    Thanks

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    May 21, 2020 at 12:38

    Hello,

    I have e new issue
    14. Product image zoom option open the image in new tab instant zoom inside the browser.
    This problem persist only when cache is active. I’m using WP Rocket.
    I suppose should exclude some js file form been cache or minify if the zoom option is handle like this. Can you tell me which one?
    Thanks
    R

    Please contact administrator
    for this information.
    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    May 20, 2020 at 19:21

    Hello,

    10. I can’t see the register custom images in grid builder
    My register formats:
    https://tinyurl.com/ybmmwydr
    https://tinyurl.com/yb9c2tp8

    What I see:
    https://tinyurl.com/ycmrg4tz

    Please advise
    Thanks
    Ricky

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    May 14, 2020 at 17:27

    Hello Olga

    10. Do you now when will be out the fix for serve scaled images?

    Also I found new bug.

    13. Accordion, tab or similar not working in mobile menu:
    If you add in mobile menu panel a static block trough HTML block and in the static block there are modules like Accordion, Tabs or similar, and Enable object cache for Static Blocks form Personalize panel, the result is all module loose CSS and are always open aka not working. If object cache for Static Blocks is off then is normal, but the site is much slower.

    best

    Ricky

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    May 10, 2020 at 13:28

    Hello,

    10. Serve scaled images is a big issue for SEO.
    https://gtmetrix.com/serve-scaled-images.html
    When use custom grid for default category view usually the columns of the store are always the same after the layout is made (from 4 to 6 most frequetrly)
    In custom grid builder, image module should have the option to chose the name of a custom resize thumb image. In this case the grid will serve the thumb the user rebuild with the accurate measurement to avoid scaled images.
    Do you think you can include this?

    11. ok.

    12. I’ll try and let you know.

    Regards,

    Avatar: Ricky_Rashkoff
    Rashkoff
    Participant
    May 6, 2020 at 15:14

    Hi,
    do you have some news on my posts?
    R

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    Viewing 30 results - 1 through 30 (of 47 total)
Viewing 30 posts - 1 through 30 (of 47 total)
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