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Viewing 30 posts - 1 through 30 (of 51 total)
  • Avatar: PremiumPetware
    PremiumPetware
    Participant
    June 16, 2023 at 15:00

    Hi, I haven’t had a response from the developers but when looking for something else in their documentation I found this.

    AMP for WP – Accelerated Mobile Pages
    Last reviewed: Dec 04 2019
    Issue: With the AMP for WP – Accelerated Mobile Pages plugin, enabling the Mobile Redirection feature within AMP for WP sends a session cookie which conflicts with platform-level page caching. See the WordPress support forum for details.

    Solution: Disable the option for Mobile Redirection within the AMP for WP options page. Then handle mobile redirection via PHP within wp-config.php, for example:

    I have posted the example code and link in the private content.

    So I guess the question is, can I apply this in the case of the Xstore amp plugin?

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    Avatar: PremiumPetware
    PremiumPetware
    Participant
    June 7, 2023 at 01:49

    Hi Rose, I have logged this issue on the plugin developers Github page, and will advise when I get a response.

    Thanks and regards,

    Blair

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    June 5, 2023 at 11:38

    Hi Rose, thank you very much for continuing to look into this issue, and identifying the cause.

    I have spoken with the platform vendor and they advised 2 things.

    1 – For testing the page caching can be disabled by setting the cache TTL = 0

    I have tried this and AMP is working as expected, I am also able to add the 3 variable products to the cart.

    2 – They referred me to their documentation on caching. I’ll put the link in the private content. It has some technical content and suggested plugins that may help assist resolve this issue.

    I understand that you have spent considerable time looking into this already, but it would be good to know a final solution to this problem, and may benefit others.

    Thanks and regards,

    Blair

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    Avatar: PremiumPetware
    PremiumPetware
    Participant
    June 2, 2023 at 12:01

    Hi, the platform vendor has documented the addition of this code to the wp-config.php file to resolve issues with New Relic and Google AMP. Is this code appropriate for X-Store Amp? Please see private contents.

    A second option is to totally disable New Relic which they do not recommend doing.

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    Avatar: PremiumPetware
    PremiumPetware
    Participant
    June 2, 2023 at 09:04

    Hi there, I think your are onto the issue here. I believe this is the site performance monitoring tool that my provider uses. I found an article to say that it can interfere with Google AMP. I am asking whether it can be disabled…

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    June 1, 2023 at 11:59

    Hello again, I am trying to set up a workspace environment that you can connect to using your own login ,with appropriate permissions and sftp access. Could you please advise an email account that i can use for the username?

    Thanks and regards,

    Blair

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    June 1, 2023 at 11:07

    Hi there, sorry this was error on my part. The url I gave was not quite correct, I’m not very good at multi-tasking!

    Please see the correct one in the private area

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    Avatar: PremiumPetware
    PremiumPetware
    Participant
    May 31, 2023 at 21:35

    Hi Rose,

    ok in that case you will need to use the Dev environment. I have cloned the current Live to the Dev environment.

    Please see details in private area.

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    Avatar: PremiumPetware
    PremiumPetware
    Participant
    May 31, 2023 at 01:12

    Hi, Please see test environment credential in private section

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    Avatar: PremiumPetware
    PremiumPetware
    Participant
    May 29, 2023 at 10:12

    PS – I had updated some other plugins including the theme and migrated the changes from Dev to Test, so I presume that is why the dates have changed for multiple things. In the platform that I use, you upload to Dev, and then migrate code to test which also copies data from live to test.

    Cheers, Blair.

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    May 29, 2023 at 10:05

    Hi there, instead of just overwriting, I deleted the xstore-amp plugin folder and re-uploaded the files that you have provided.

    AMP is now running but I am still having the same issue where you cannot add a product with 3 variables to the shopping cart. See the example in private area. The selected product is in stock, and with the three options selected I should be able to add this to the cart.

    Regards,

    Blair

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    Avatar: PremiumPetware
    PremiumPetware
    Participant
    May 28, 2023 at 02:35

    Hi there, I tried installing the supplied version of AMP to my test environment. Refreshed caches etc, and the website will not open on my mobile at all. The page load progress bar gets about 2/3 of the way across and stalls.
    After deactivating the AMP plugin, the mobile view of xstore then appears and works normally.

    Looking in the php log the same error is repeated, presumably every time i tried to refresh the page. Details added to private area.

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    Avatar: PremiumPetware
    PremiumPetware
    Participant
    April 21, 2023 at 09:14

    Thank you Rose, appreciate your support with resolving this

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    April 20, 2023 at 13:19

    Hi Rose, I have updated to the latest theme version and core plugin.

    The issue with AMP gui not being displayed in live on mobile persists.

    Details for connection to the test environment is attached.

    Thanks and regards,

    Blair

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    Avatar: PremiumPetware
    PremiumPetware
    Participant
    April 20, 2023 at 11:25

    Hello again, I saw that there were theme updates available and have added those. I also found that the wp-redis plugin was not set up properly and have followed the instructions to get that working. I have promoted these to the test environment, apologies if this interferes with anything that you mat be doing. The AMP GUI is being presented in test, and responds to configuration changes immediately on reloading the page. When you are finished reviewing thing I will push the changes to live (if testing is successful).

    Regards,

    Blair

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    April 20, 2023 at 10:36

    Hi Rose, I should point out that that platform we use has a specific protocol. Code updates need to be made in the Dev system merged with live to create a test system, which if ok is then promoted to live. So no updates are made in the live directly. the dev, test and live systems have their own sftp connections.

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    April 20, 2023 at 10:07

    Hi Rose, yes those credentials do work for me in Filezilla. I did forget to advise the port to use. Will put in the private area.

    I am not aware of any region locking, there are no settings for it that i can find.

    Regards,

    Blair

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    Avatar: PremiumPetware
    PremiumPetware
    Participant
    April 20, 2023 at 09:11

    Hi Rose,

    sorry for the delay. Details added to Private area.

    Thanks and regards,

    Blair

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    Avatar: PremiumPetware
    PremiumPetware
    Participant
    April 18, 2023 at 11:11

    PS I did follow your suggestion of disabling all non-xstore plugins when trying to identify the attribute issue, thank you.

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    April 18, 2023 at 11:08

    Hi There, it turned out that the issue is possibly related to the variable product having a special character in one of the attributes variations ( ” symbol for inches – although these have been working for years using woopress theme and on Xstore until last woocommerce / theme update) The other thing that has changed with variations is that there is now an example attribute added by default in the attributes list which also has the selection options ticked by default.
    {closure}(”) #1 /code/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #2 /code/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /code/wp-settings.php(645): do_action(‘wp_loaded’) #4 /code/wp-config.php(93): require_once(‘/code/wp-settin…’) #5 /code/wp-load.php(50): require_once(‘/code/wp-config…’) #6 /code/wp-blog-header.php(13): require_once(‘/code/wp-load.p…’) #7 /code/index.php(17): require(‘/code/wp-blog-h…’) #8 {main} thrown

    I have cleared mobile cache and the live and test environment cache, and am still seeing AMP in Test system and Xstore mobile in the live system.
    I have tried deactivating and reactivating AMP plugin in LIve but am still seeing the Xstore mobile view.

    I have made some edits to the website using Yellowpencil which I am finding really useful, but wondering if this may be causing an issue.

    Any suggestions on what to try next?

    Regards,

    Blair

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    Avatar: PremiumPetware
    PremiumPetware
    Participant
    March 26, 2023 at 06:46

    Hi Rose, thank you. It seems to be only showing just a subset of the categories that we have, is there any way to specify the ones that it uses?

    Regards,

    Blair

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    February 3, 2023 at 08:47

    Thanks very much Tony & team!

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    February 3, 2023 at 02:03

    HI there,

    please see attached in private content.

    Thank you!

    Please contact administrator
    for this information.
    Avatar: PremiumPetware
    PremiumPetware
    Participant
    December 8, 2019 at 10:16

    OK, will have to do this in the early hours one morning to confirm.

    Thank you.

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    December 8, 2019 at 10:13

    Hi Rose, thank you for that. The custom CSS did the trick. For the header I could not change the font colour, there was a light /dark option but had no discernible effect (refreshed cache etc) so set a background colour and that has resolved the visibility issue.

    Thanks again, your team’s support is much appreciated.

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    October 14, 2019 at 01:36

    I have installed Query Monitor.

    The db queries take 0.5s of the 30.3s page load time for the edit product page.

    There is one error relating to a missing dependency for Redux. Redux-admin-css (missing)
    but this is occurring on every page in the WP dashboard.

    I went back to look at plugins, and removed slider revolution 6.09 and now back to 3 seconds load time for editing products!

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    October 6, 2019 at 07:44

    Hi Olga,

    unfortunately using the low end product of a high end provider, I have to do my own troubleshooting. So my first thought was to disable all non essential plugins, and re-enable one by one and test. This led me to discover that a plugin I had to force https was causing the problem. With it enabled I could no longer customise. I could not recall the original reason for having this, but tested without and all interaction on the site is https, so I have gone ahead and removed it and updated my prod environment.

    I have however encountered another issue with the woocommerce admin plugin provided by woocommerce, enabling this and trying to populate the analytics brought my site to it’s knees, so i have removed that, and everything seems to be working as expected!

    Avatar: PremiumPetware
    PremiumPetware
    Participant
    September 25, 2019 at 09:18

    Hi Olga, Sorry about that, i missed giving you the protocol and port number. See Private area. With all of these settings Filezilla connects without any issues at my end.

    OK, thank you for investigating. I will confirm and lodge a ticket with our WP provider.

    Please contact administrator
    for this information.
    Avatar: PremiumPetware
    PremiumPetware
    Participant
    September 24, 2019 at 10:51

    Hi there. I have managed to set up a 8theme specific ftp login for my dev environment.

    Please note that my provider does not use cpanel. Also the one deviation from your standard install is that dynamic.css is not writable in your default location and has a symbolic link to a writeable location

    Thanks and regards,
    Blair.

    Please contact administrator
    for this information.
    Avatar: PremiumPetware
    PremiumPetware
    Participant
    September 23, 2019 at 13:08

    Hello, please see dev log in details in private content. I am having issues getting guest ftp access set up at present…

    Please contact administrator
    for this information.
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    Viewing 30 results - 1 through 30 (of 51 total)
Viewing 30 posts - 1 through 30 (of 51 total)
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