Hello,

Kindly avoid making any major / critical changes, as this is a live e-shop and not a staging environment.
We have kept a backup to our server for extra safety, just in case anything happens.

Thank you very much for your help in advance.

Dear Support Team,
I hope this email finds you well. I’m writing to follow up on an ongoing issue we’ve been experiencing with the search page filter functionality, which we’ve been addressing for several months now.

Could you please provide an update on the progress towards resolving this issue? This functionality is crucial for both our business and our customers’ satisfaction.

We appreciate your attention to this matter and look forward to hearing about any developments or potential timelines for a fix.

Thank you for your continued support.

Best regards.

This is a high-priority issue for us and a serious deal breaker for our customers. There are other well-known themes of competitor companies that provide this built-in functionality already.

We realy want to keep using your theme and choose it for our next ecommerce customers’ projects, but without this crusial functionality the final product is incomplete and lacks terribly compaired to the competition out there.
The end user should be able to easily find the products they search for by filtering them by price or brand or other attributes. The search result page should contain working filters, otherwise it is not usefull for e-shops with a lot of products.

Please inform us if there is a way to implement a third-party plugin to achieve this functionality, until you find some time to implement this in your theme in the future.

Is there a way to change this?
It is very important for customers to be able to use filters to filter out the product search results by category, brand or whatever.
We deal with many customers’ complaints about this issue.
Also, we would like the search results to be shorted by price low-to-high.

Thank you very much for you kind help.

Kind regards.

Thank you for your help! You were right about the memory limit; that was indeed causing the problem.

However, there are still some issues occurring. I’m encountering random 500 errors when visiting the e-shop’s pages, which disappear upon refreshing the page. In debugging mode, I see PHP errors related to the et-core-plugin and some deprecated values. Additionally, I’m noticing unexpectedly high CPU usage that was not the case until now.

Hello @Luca ,

I see memory exhaustion in the logs, which is strange because the allocated memory is more than enough (3.5GB).
Please see at the attached screenshot.

Deactivating the WooCommerce plugin allows me to access the front-end again. However, reactivating it results in the same error.

I provide you with the wp credentials for the staging website and ftp credentials for server access.

This works perfectly!

Thank you very much for your kind help!

.

Weird. I thought I purged all caches before submitting the ticket.
Regardless, thank you very much for your assistance!
I truly appreciate your service and ongoing support.

Thank you very much!

Thank you very much for your kind help.
I have been searching for a way to adjust the quantity, but I never noticed this setting.

Have a nice day!

We sent you the requested info.
Thank you in advance!