Filters are not working on the Search page

This topic has 6 replies, 2 voices, and was last updated 1 weeks ago ago by Andrew Mitchell

  • Avatar: PanosN
    PanosN
    Participant
    September 26, 2024 at 11:14

    Dear Support Team,
    I hope this email finds you well. I’m writing to follow up on an ongoing issue we’ve been experiencing with the search page filter functionality, which we’ve been addressing for several months now.

    We saw that the topic is closed now.
    Is the issue now resolved?
    Please inform us.

    Thank you for your continued support.

    Best regards.

    5 Answers
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 26, 2024 at 15:54

    Hello, PanosN,

    We would like to inform you that if a topic is marked as closed, it indicates that the issue has been resolved. Please ensure that you update to the latest version, apply the necessary patches, and verify the functionality of the filters.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: PanosN
    PanosN
    Participant
    September 26, 2024 at 21:27

    Hello,

    We have updated the theme and applied all the available patches.
    It seems that the filters do not work as expected in the search results page.
    e.g. when we apply the price filter the products are not filtered accordingly.

    Could you please check?

    Thank you in advance.

    Files is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    September 27, 2024 at 15:58

    Hello, PanosN,

    Thank you for your clarification. Could you please provide us with the access credentials to the administrative panel and FTP?

    Best Regards,
    8Theme’s Team

    Avatar: PanosN
    PanosN
    Participant
    September 30, 2024 at 14:58

    Hello,

    Kindly avoid making any major / critical changes, as this is a live e-shop and not a staging environment.
    We have kept a backup to our server for extra safety, just in case anything happens.

    Thank you very much for your help in advance.

    Content is visible for topic creator and
    support staff only.
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    October 1, 2024 at 15:38

    Hello, PanosN,

    We hope this message finds you well. We would like to express our gratitude for providing us with the necessary access credentials.

    Could you kindly specify the directory in which the website is located? Additionally, if possible, we would appreciate it if you could temporarily disable the cache and CDN to facilitate our ongoing tasks.

    Thank you for your cooperation and assistance.

    Best Regards,

    8Theme’s Team

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