I see what you mean, could you try to access the website now?
Oshrat
Participant
September 20, 2024 at 09:33
Yes, you are right, we have just updated the credentials.
Can you try again now?
Oshrat
Participant
September 20, 2024 at 09:00
The login credentials are in the Private Content Area.
Please contact administrator for this information.
Oshrat
Participant
September 20, 2024 at 08:31
Hey!
Thank you very much for the fast response!
Yes, that solved that!
Thank you so much!!!
Oshrat
Participant
October 5, 2023 at 07:37
Hey!
Now I understand!
Thank you so much for the great support as always!
Best Regards,
Oshrat
Oshrat
Participant
October 4, 2023 at 15:10
Hey!
I have disabled the 2FA, can you try now?
Best Regards,
Oshrat
Oshrat
Participant
October 4, 2023 at 10:19
Hey!
I have cleared my browser cache and checked the website again and I still see the issue as you might see in the attached.
Best Regards,
Oshrat
Please contact administrator for this information.
Oshrat
Participant
October 4, 2023 at 10:11
Hey!
I see, could you try those credentials?
Best Regards,
Oshrat
Please contact administrator for this information.
Oshrat
Participant
October 4, 2023 at 08:42
Good Day!
We have enabled the access, could you check from your end that you can Log into the website?
Best Regards,
Oshrat
Please contact administrator for this information.
Oshrat
Participant
October 4, 2023 at 08:41
For sure!
The temporary wp-admin access is inside the attached.
Best Regards,
Oshrat
Please contact administrator for this information.
Oshrat
Participant
September 21, 2023 at 09:34
Hey!
I am happy to hear that the FTP access works fine 🙂
For the WP-Admin, please look inside the Private Content Area.
Best Regards,
Oshrat
Please contact administrator for this information.
Oshrat
Participant
September 21, 2023 at 06:42
Hey!
Try the following credentials in the Private area.
We tried it from our side through the FileZilla App on Windows.
Best Regards,
Oshrat
Please contact administrator for this information.
Oshrat
Participant
September 19, 2023 at 11:26
Hey!
For sure!
The FTP and the WP-Admin Credentials are in the Private Area.
Best Regards,
Oshrat
Please contact administrator for this information.
Oshrat
Participant
September 18, 2023 at 15:04
I checked. when I turn off the advanced layout it prevents me from continuing with the payment and I get warning alerts about the fields I didn’t fill out.
Is there a way to handle this? I can’t cancel the advanced layout, my client love this layout..
Oshrat
Participant
September 13, 2023 at 14:15
I see, you are absolutely right!
Now, I wanted to ask if you know what could be done in regard to the Price filter?
Kind Regards,
Oshrat
Oshrat
Participant
September 13, 2023 at 12:26
Hey!
1. Do You mean the infinite scroll?
2. If you mean the theme’s widgets then I went to Appearance -> Widgets -> Shop Sidbar and then I have added your widgets.
If you mean the Third-party filters, then it is integrated with the Elementor Page builder and I have added them in the template of the Product Archive as normal Elementor widgets.
3. I see what you mean but there are far more than 62 products that fall under the Black Color Attribute on the website as you might see in the link inside the Private area.
Kind Regards,
Oshrat
Please contact administrator for this information.
Oshrat
Participant
September 13, 2023 at 10:32
I understood that there were issues with the infinite scroll since I have checked the attributes and saw that when you choose the Black color filter (doesn’t matter if is with the theme filter or with the Third-party filter) it still shows only some products but not all of them.
I saw this when I went into the attribute and saw that there are over 100 products connected to that Color Attribute.
I really need your help on this matter!
Waiting for your reply!
Best Regards,
Oshrat
Please contact administrator for this information.
Oshrat
Participant
September 13, 2023 at 10:24
I have installed the plugins that were before as I have resolved the issue but I have two issues left from the theme:
1. The infinite Scroll is not working well – with the Theme filters and even with the Third Party Plugins.
2. The Price Filter is still not pulling the correct highest price of the products in the Archive Page for some reason.
I really need your help on this matter!
Waiting for your reply!
Best Regards,
Oshrat
Oshrat
Participant
September 13, 2023 at 08:49
Hey!
1. I have tried to set the Storefront Theme but having the same problem when it comes to the pagination on the Product Archive widget -> once clicked on the next page -> getting a white page with the number Zero at the top left-hand corner of the screen.
2. No, I’ve reverted back to your filters and tried with them.
3. I have added the filters by your theme but the Price Filter does not pull the correct highest price of the products in the Archive Page for some reason.
I really need your help on this matter!
Waiting for your reply!
Best Regards,
Oshrat
Oshrat
Participant
July 17, 2023 at 10:25
It’s worked, thank you!
Oshrat
Participant
July 17, 2023 at 10:14
I see what you mean, I have configured those settings before and they don’t work for some reason…
I even went further and disabled or chose another option, saved the changes, and then activated the Off-Canvas option again.
But when I try to add a product to the cart inside the shop, the product is added to the cart but does not open automatically.
I need your help on this matter.
Best Regards,
Oshrat
Oshrat
Participant
May 4, 2023 at 15:09
No. i didn’t use WPBakery plugin before.
From the beginning, I used elementor and the Testimonial worked fine.
From the last update on the store theme, it’s just disappeared.
Oshrat
Participant
May 4, 2023 at 12:42
What is your IP for the FTP access?
Oshrat
Participant
May 4, 2023 at 12:09
I checked it doesn’t show the option at all There.
All it shows is:
Site Layout
Site Width
Starting Point Of The Mobile Header
Mobile Optimization
Mobile User-Scalable
Site Preloader
Images Loader
Static Blocks
Classic Widgets Panel
XStudio Studio
Menu Advanced Options
And that it.
Oshrat
Participant
March 30, 2023 at 16:28
Done.
See attached.
Please contact administrator for this information.
Oshrat
Participant
March 30, 2023 at 16:13
Hey!
I have just checked on another site that also has your theme and the problem was in the Elementor Plugin – See attached.
Please contact administrator for this information.
Oshrat
Participant
March 30, 2023 at 15:27
Will do.
We think it is because of the new Update of the Elementor WebBuilder.
They had recently updated to the latest 3.12.0 and we have noticed on a few of our websites that have this update that the Side Cart is not behaving as usual…
Could you check this possibility too?
Oshrat
Participant
March 30, 2023 at 13:21
Also see Video Attached.
Please contact administrator for this information.
Oshrat
Participant
March 30, 2023 at 13:15
I see the problem looks the following way – see attached.
Please contact administrator for this information.
