Hello,

You are welcome!

Regards

Hello,

Sorry, I found the site with problem. I have deactivated all the third-party plugins except plugins that came bundled with our theme and white screen disappear.

You may enable them one by one to find out which one caused problem and contact with plugin author.

Regards

You are welcome!

Regards

Hello,

You are using old version of theme. Current version is 1.7, your version is 1.3. Please, update theme to latest version https://www.8theme.com/demo/docs/xstore/#installation_upgrade_23_theme_upgrade , this bug was fixed.

Regards

Hello,

1) Very likely you have a lot of items and max input vars limit was reached. Please, try to increase PHP Max Input Vars limit to 3000 or 5000 http://prntscr.com/c6ra37

2) To fix problem with drop-down we have added following code in Theme Options > Styling > Custom CSS

.nav-sublist-dropdown:before {
top: -60px;
height: 65px;
}

Regards

Hello,

Go to Theme Options > General > Breadcrumbs, there you’ll find all the necessary settings for this area or disable them at all.

Regards

Hello,

Still no success http://prntscr.com/c6qnbg Seems there is no such user.
Have you tried credentials you provide?

Regards

Hello,

If you don’t have this information contact with your hosting provider to get FTP access. Once we’ll get this info we’ll help you to solve the problem.

Regards

Hello,

Please, check the credentials you provided. We can’t login into WP Dashboard and get error while trying to connect to your server via FTP
Status: Connection attempt failed with “ECONNREFUSED – Connection refused by server”.
Error: Could not connect to server

We need only FTP access at present, not SSH or access to you DB!

Problem with Revolution Slider is related to security settings or permission errors on the server. For this particular instance it’s best to contact your hosting provider and ask them to verify that your file permissions are set correctly on the server and to make sure there isn’t any ModSecurity conflict that is triggered when trying to import the sliders ( which can be fixed by writing to your hosting support team and asking them to whitelist the ModSecurity rules on your domain).

Shop, Cart, Checkout, My Account are special WooCommerce pages https://docs.woocommerce.com/document/woocommerce-pages/

Settings for the Shop page you can find in WooCommerce > Settings > Products > Display http://prntscr.com/c6q5bs and additional options in Theme Options > E-Commerce > Shop & Product Page Lyout.

Regards

Hello,

Unfortunately, at present Brand image is displayed on single product page only
http://prntscr.com/c6ab1v
In future update, we’ll add the ability to show brand description on brand page.

Regards

Hello,

You are welcome!

Regards

Hello,

Add the following code in Theme Options > Styling > Custom CSS

.fixed-product-block .fixed-content .yith-wcwl-add-to-wishlist {
  display: block;
}
.fixed-product-block .fixed-content .yith-wcwl-add-to-wishlist a {
  font-size: 0.86rem;
}

We’ll fix it in next theme update.

Regards

Hello,

You are using WooCommerce (ES) plugin. This plugin added new field and changed checkout fields’ classes.
Also, I see that you have a long translation of Add to cart on grid and added the fix.
I added following code in custom CSS (Theme Options > Styling > Custom CSS)

/*--- Add to cart grid fix ---*/
.footer-product .button:before {margin-right: 1px;}
.product-image-wrapper .footer-product .add_to_cart_button {font-size: 9px;}

/*--- Checkout ---*/
.woocommerce-billing-fields #billing_company_field {width: 100%;}
.woocommerce-billing-fields #billing_country_field {
    float: left;
    width: 48.5%;
    padding-right: 10px;
}
.payment_methods label img {
    max-width: -moz-max-content;
}

Check your site now.

Regards

Hello, essyribake,

If you read instructions carefully and check your code you’ll understand that you add Tracking ID only http://prntscr.com/c5uwcf instead of Tracking Code http://prntscr.com/c5uw7m.

Regards

Hello,

Very likely you get some error message. We need to enable wp debug and check. Please, provide admin panel and FTP access, we’ll check.

Regards