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WHITE PAGE AFTER INSTALLATION - by Discord

This topic has 12 replies, 3 voices, and was last updated 7 years, 8 months ago ago by Olga Barlow

Discord

Participant

August 13, 2016 at 17:43

Hi,

After the first installation of WordPress 4.5.3 with the last XStore template, when i activate the followings plugins, it will be appearate a white page. I can’t find the tools of template, i can’t go to the “8THEME OPTIONS” button. I already change the php information like :

“php_value upload_max_filesize 35M
php_value memory_limit 64M
php_value post_max_size 64M
php_value max_execution_time 180
php_value max_input_time 300”

What can i do for resolve the problem ?

Have a good day,

#136557 Copied Theme version: V1.6

11 Answers

Olga Barlow

Support staff

August 15, 2016 at 07:54

Hello,

Very likely you get some error message. We need to enable wp debug and check. Please, provide admin panel and FTP access, we’ll check.

Regards

#136580 Copied

Frank Worcester

Participant

August 16, 2016 at 13:44

Hello I have exactly the same problem when I installed the plugins (I believe it is a problem with the 8Theme Options plugin), I cannot get into my Wp- admin or anything as well 🙁

Please help me to resolve the problem,

Frank

Please, contact administrator
for this information.

#136844 Copied Theme version: Latest version 1.7 WooCommerce version: Latest 4.6

Olga Barlow

Support staff

August 17, 2016 at 08:11

Hello,

If you don’t have this information contact with your hosting provider to get FTP access. Once we’ll get this info we’ll help you to solve the problem.

Regards

#136902 Copied

Frank Worcester

Participant

August 17, 2016 at 15:23

Hello Olga,

Thanks for getting back in contact, I have to admit, I have no experience with this type of stuff so I really appreciate your time.

Frank

Please, contact administrator
for this information.

#136979 Copied

Olga Barlow

Support staff

August 17, 2016 at 15:50

Hello,

Check the destination folder of FTP you created. At present, we can see only empty folder http://prntscr.com/c6w2gb

We need access to you WP root directory.

Regards

#136984 Copied

Frank Worcester

Participant

August 17, 2016 at 16:12

Ah, I had the people make a specific account for this.

Please, contact administrator
for this information.

#136990 Copied

Olga Barlow

Support staff

August 17, 2016 at 16:48

Hello,

Thank you, FTP is ok. Now could you specify the site where we’ll be able to see the problem and correct admin panel access. Because I don’t see white screen on your discord site.

Regards

#136996 Copied

Olga Barlow

Support staff

August 17, 2016 at 16:57

Hello,

Sorry, I found the site with problem. I have deactivated all the third-party plugins except plugins that came bundled with our theme and white screen disappear.

You may enable them one by one to find out which one caused problem and contact with plugin author.

Regards

#136997 Copied

Frank Worcester

Participant

August 17, 2016 at 16:57

Hey Olga,

I believe you fixed it! It shows up on my screen as well, both the apprenticegames.co.uk and apprenticegames.co.uk/wp-admin .

Thank you so much for your support, as I said, I am not very familiar with all of this and I appreciate your help. In case there is something missing or anything, I’ll contact you again if I can’t do it myself or the answer isn’t in a forum, but everything seems good.

Thanks,
Frank

#136998 Copied

Frank Worcester

Participant

August 17, 2016 at 16:58

Th only plugins we need are the ones you have, so thanks again 🙂

#136999 Copied

Olga Barlow

Support staff

August 18, 2016 at 07:48

Hello,

Ok, I’m glad that my assistance was helpful. Feel free to contact us if you have any other questions.
Have a good day!

Regards

#137041 Copied
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