Forum Replies Created

Viewing 30 posts - 28,591 through 28,620 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 9, 2016 at 08:26

    Hello,

    Are you talking about this space http://prntscr.com/d4ys1p ?
    Then edit your page and use VC custom CSS styles for page http://prntscr.com/d4ysqv
    Add the following code

    .page-heading {
        margin-bottom: 0;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 9, 2016 at 08:21

    Hello,

    1) I checked and don’t see described issue if styles added correctly
    For example backend http://prntscr.com/d4yiri and Frontend http://prntscr.com/d4yixf
    Maybe you added styles for some of your Short descriptions incorrectly, for example http://prntscr.com/d4yjwl
    http://prntscr.com/d4yk6f

    2) Update theme to latest version, this bug was fixed.
    3) This plugin uses additional taxonomy to create filter effect. Our theme does not have styles for this type of taxonomy (breadcrumbs image, sidebar appears). I would suggest you to use real filter plugin, for example https://codecanyon.net/item/woocommerce-product-filter/8514038
    If you want to make theme compatible with plugin that you use it requires additional customization. You can send customization request here https://www.8theme.com/customization-services/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 9, 2016 at 07:45

    Hello,

    You just need to enable Xstore theme to get all the styles and content back.

    If you have the same issue even with default WP theme then you need to check SEO plugin settings or contact plugin authors to get help.

    We are able to provide support for issues related strictly to our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 9, 2016 at 07:43

    Hello,

    I don’t know about another your site, I can check only the site that I have access to.
    You did not translate all the necessary strings http://prntscr.com/d4ye92
    For example My account http://prntscr.com/d4yex2 and etc.
    Please, translate theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 9, 2016 at 07:33

    Hello,

    I’m glad that you sorted out. Anyway I found another issue on your site http://prntscr.com/d4ybgv
    Go to Theme Options > General > Breadcrumbs > choose Background Size > Cover.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 15:45

    Hello,

    Do you have this issue with our theme only or with default WooCommerce theme (Storefront) too?
    Go to Appearance > Themes > enable Storefront and check. If you have the same issue then check the SEO plugin settings. In case problem appears with our theme only then reply back and provide temporary admin panel and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 15:09

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 15:08

    Hello,

    If you want to change this copy file xstore/woocommerce/checkout/form-checkout.php into appropriate child theme folder (xstore-child/woocommerce/checkout/) and change the column classes there.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 14:56

    Hello,

    We don’t have this hook but we’ll add it in next theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 14:50

    Hello,

    Estimate time for the update with this option is 1.5-2 weeks.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 14:48

    Hello,

    We have included child theme archive into theme package. Use it to install child theme.

    functions.php of xstore child theme should have the following code at the beginning

    <?php
    add_action( 'wp_enqueue_scripts', 'theme_enqueue_styles' );
    function theme_enqueue_styles() {
        wp_enqueue_style( 'parent-style', get_template_directory_uri() . '/style.css', array('bootstrap'));
        
    
        if ( is_rtl() ) {
        	wp_enqueue_style( 'rtl-style', get_template_directory_uri() . '/rtl.css');
        }
    
        wp_enqueue_style( 'child-style',
            get_stylesheet_directory_uri() . '/style.css',
            array('parent-style', 'bootstrap')
        );
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 14:45

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 14:45

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 14:32

    Hello,

    To disable Newsletter go to Theme Options > E-Commerce > Promo Popup > you’ll find the option to disable link in header.

    To remove Top panel arrow go to Appearance > Widgets > delete widgets from Top panel widget area.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 14:26

    Hello,

    Provide, please, link to product with problem and also temporary admin panel access. I’ll check what can be the reason of your issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 09:50

    Hello,

    Replace by
    .et-catalog-on .product-view-mask2 .footer-product .button {
    display: none !important;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 09:40

    Hello,

    WooCommerce has a lot of popular plugins and if we add styles for all of them then our style.css become too large that is a problem because it slows down the sites of our customers. Even if user doesn’t use additional plugin he will have the code for all the plugins and that code is unnecessary for him and just adds an extra KB for loading.

    We don’t have Amazon account to check the styles on your site. And unfortunately, I can’t send you the custom if I don’t see real content. You can either provide me test credentials or contact plugin author to get help with styles of their plugin.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 09:28

    Hello,

    To change paddings for the copyrights area go to Theme Options > Styling > Copyrights > add custom paddings.
    We’ll fix color scheme in next theme update. Meanwhile, if you want to change the color you can use custom css.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 08:21

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 08:20

    Hello,

    You are welcome!
    I think it depends on the settings of your youtube video, because I see the same situation if watch this video on youtube.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 8, 2016 at 08:17

    Hello,

    Use the Private Content area to send me credentials http://prntscr.com/d4icb6

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 7, 2016 at 16:48

    Hello,

    You can use Loco Translate plugin to change that message http://prntscr.com/d48he7
    https://www.8theme.com/demo/docs/xstore/#translation

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 7, 2016 at 16:45

    Hello,

    We’ll check and fix .json file. Meanwhile, I have changed Theme Options according to your needs. Check Header settings and Breadcrumbs settings. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 7, 2016 at 16:06

    Hello,

    Provide me temporary admin panel access, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 7, 2016 at 16:04

    Besides, I see that translation file that you placed in theme translation directory is woocommerce translation file, not our theme http://prntscr.com/d47txo

    If you want to translate our theme you should translate xstore translation files http://prntscr.com/d47why .

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 7, 2016 at 15:58

    Hello,

    You can do this using translation files of woocommerce plugin and Loco Translate plugin https://www.8theme.com/demo/docs/xstore/#translation
    Find word SKU and change it to Product Number.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 7, 2016 at 15:52

    Hello,

    Could you, please, tell me the path to your wp installation where our xstore is installed? Can’t find it on your FTP.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 7, 2016 at 15:37

    Hello,

    You can create menu for mobile and choose Mobile Menu location
    http://prntscr.com/d47g6h

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 7, 2016 at 15:30

    Hello,

    Have you sorted out? I checked your site and see logo at the center for the fixed header http://prntscr.com/d47emu

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    November 7, 2016 at 15:23

    Hello,

    Problem is related to Catalog Mode and hover type. We’ll fix it in next theme update. You can fix it by adding the following code in Theme Options > Styling > Custom CSS

    .et-catalog-on .product-view-mask2 .footer-product .button{
      display: none;
     }

    Regards

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    Viewing 28,620 results - 28,591 through 28,620 (of 30,391 total)
Viewing 30 posts - 28,591 through 28,620 (of 30,391 total)
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