Forum Replies Created

Viewing 30 posts - 27,031 through 27,060 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 10:50

    Hello,

    Disable header overlap the content option in Theme Options > Header settings if you don’t use transparent header. In other case, your breadcrumbs will be overlapped by the header.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 10:48

    Hello,

    First of all, I would not recommend to use empty space elements, use padding/margin for the column, row or elements and vw or wh values, for example, http://prntscr.com/eq9944, then your page will be more adaptive to the mobile devices. because vw and vh depend on width or height of the device.

    If you have row with 2 columns and need vertical alignment them use row settings http://prntscr.com/eq973d It will be ok for the desktop http://prntscr.com/eq983u and without a large space on mobile http://prntscr.com/eq98y4

    Play with Responsive options of the column if you want to change layout for different devices, for example http://prntscr.com/eq99wg Then you’ll get the following layout for the iPad http://prntscr.com/eq9aku

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 10:28

    Hello,

    This is default WP settings.
    Go to Settings > Reading > Blog pages show at most > set the number per page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 10:26

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 10:22

    Hello,

    I see. Nope, unfortunately, we use the slider for the Up-sells and don’t have the option to disable it.
    But you can go to xstore/woocommerce/single-product/and rename up-sells.php file. Then theme will use default WC file and will show grid of products instead of slider.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 10:13

    Hello,

    Problem is related to your logo height. I have added custom CSS to fix this issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 10:09

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 10:09

    Hello,

    1. Contact with plugin author because the same problem appears even with default WC theme http://prntscr.com/eq8ujr

    2. Could you, please, explain in details what it wrong? I don’t see the problem with animation https://gyazo.com/6ad074a39b7aeab7b90dafa467d866ca

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 09:57

    Hello,

    Please, provide me FTP access to correct WP directory – wp-content. I don’t see WP files at present http://prntscr.com/eq8s8e

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 09:55

    Hello,

    1. I don’t see any products if follow the link you provided. Provide me correct link where you have the store and also enable WP debag mode. Also, please, install and enable default theme – Storefront – and check if this issue happens.

    2. Update theme to version 3.10.1 and clear browser cache. This issue was fixed.
    3. Make sure that you have translated theme, plugins and WP. Follow the documentation to translate theme https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 09:46

    Hello,

    Sorry for some delay in answering.

    1. , 2. We did no do any changes that could affect backend speed. Besides, I have checked and it works fine for me.
    3. Provide me screenshot and tell what exactly does not work? http://prntscr.com/eq8gng
    4. You are using the latest version 3.10.1 and I don’t see this bug anymore. If you still have this issue – clear cache.
    5. Provide me FTP access, please.
    6. Fixed http://prntscr.com/eq8nbd

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 09:17

    Hello,

    You’ll be able to import all the settings that you changed in 8Theme Options settings. But this is not related to your content – pages, products, posts. To move content you should use other plugins, WP All import or similar.

    Or maybe would be better if you just move the whole site (files and DB) to the new server.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 09:12

    Hello,

    Unfortunately, WC does not have hook to disable add to cart button without drop-down. It has only hook to disable the whole form – remove_action( 'woocommerce_variable_add_to_cart', 'woocommerce_variable_add_to_cart', 30 ); . In case you want to disable only add to cart button you may try to do this using custom CSS and also disable add to cart widget in header from Theme Options.

    I can help you with this if you provide me temporary admin panel access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 08:58

    Hello,

    Check your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 08:14

    Hello,

    All I can offer you is refund.
    We don’t have other solutions to fix the page speed at this moment.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 07:36

    Hello,

    We checked the site you sent me in Private content and did not face Internal Server Error on checkout page http://prntscr.com/eq7b8t . Please, describe your actions to reproduce the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 30, 2017 at 07:18

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 16:49

    Hello,

    Problem is caused by custom styles http://prntscr.com/epyjcw
    Either you added this styles in Custom CSS field or some third-party plugin that you use adds this.
    Disable plugin one by one and check which one causes issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 16:44

    Hello,

    There are no such options in XStore theme. Maybe it was some additional plugin for the images?
    I’m not sure what it was

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 16:42

    Hello,

    Done. Upload categories images into wp-content/plugins/et-menu-image/assets/images folder.
    Image should have title like this http://prnt.sc/epxo8e where _4560 is item ID http://prnt.sc/epxoyo

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 16:39

    Hello,

    I have fixed notices about product images by changing the product images dimensions in WooCommerce settings. But Images for the banners can’t be resized. You may try to use full height row with stretched columns and images as columns backgrounds http://prntscr.com/epydjr instead of using banners elements.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 16:21

    Hello,

    Very likely you did not installed update correctly. I have reinstalled plugin and everything seems ok now. Check.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 16:11

    Hello,

    Let’s try to increase max vars limit to 10000 or 15000 and try again. Also, please, provide me admin panel and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 16:05

    Hello,

    We are not sure if the code you get from the previous developer works even for the default theme.

    To move notices on the cart page add the following code in child theme functions.php

    function move_woocommerce_message(){
    	add_action( 'woocommerce_cart_coupon', 'wc_print_notices', 35 ); }
    add_filter('wp', 'move_woocommerce_message');

    Then copy file xstore/woocommerce/cart/cart.php into child theme and comment out the line from screenshot http://prntscr.com/epxve0

    If you need any other additional customization, please, contact customization team because theme support does not includes additional customization service.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 15:52

    Hello,

    I need access to your admin panel and FTP to check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 15:51

    Hello,

    1) Do you want to add the border around drop-down or around title + drop-down box?
    2) This test is related to WC translation files, it’s not related to theme translation. Use WC translation files to change it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 15:31

    Hello,

    Please, provide FTP access to WP installation directory. At present I don’t see WP files http://prntscr.com/epxg20

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 15:25

    Hello,

    It depends on what hover effect you have chosen in Theme Options > E-Commerce > Product Page Layout > Image hover effect > you are using slider, choose Swap or disable it if you don’t want slider with arrows.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 15:16

    Hello,

    To install child theme go to Appearance > Themes and install it like any WP theme.
    All the custom CSS code add in child theme style.css

    To align top the options, image and description add the following code

    .single-product-center .product-content > .row {
        -webkit-box-align: top;
        -webkit-align-items: top;
        -ms-flex-align: center;
        align-items: top;
    }

    If you want to redesign mobile layout of the single product page you can play with CSS styles in case you have CSS skills.
    Unfortunately, additional customization is not included in our support. I can help you with minor changes but not with individual customization of the layouts.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    March 29, 2017 at 14:58

    Hello,

    Seems your original image is turned https://www.royalhedge.nl/wp-content/uploads/2017/03/Prunus-avium-Plena-3.jpg Catalog images for the desktop are fine, images for the mobile are turned also. Check your source images and use regenerate thumbnails plugin to regenerate your images.

    Regards

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    Viewing 27,060 results - 27,031 through 27,060 (of 30,391 total)
Viewing 30 posts - 27,031 through 27,060 (of 30,391 total)
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