Forum Replies Created

Viewing 30 posts - 26,911 through 26,940 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 7, 2017 at 09:15

    Hello,

    We have added the following custom in page Custom CSS

    .wpcf7-form label {
        display: block;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 7, 2017 at 09:07

    Hello,

    Provide me admin panel and FTP access, we’ll check what causes your issue because we don’t have such problem. You are talking about backend, right?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 7, 2017 at 09:05

    Hello,

    Fixed. Check, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 7, 2017 at 09:04

    Hello, @pas01_445,

    Great.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 7, 2017 at 08:55

    Hello,

    We are glad that you sorted out. Next time to understand if the problem is related to theme files or to WC plugin go to Appearance > Themes > install and activate Storefront theme – official WC theme. If problem persists with our theme only then we’ll be able to help. If not then you should contact WC support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 7, 2017 at 08:40

    Hello,

    Fixed. Check the site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 7, 2017 at 08:26

    Hello,

    We’ll fix notices on the single product page at the sidebar in next 3.11.1 update but notices that appear on hover are not related to our theme, seems some plugin causes this issue. Try to disable third-party plugins and check which one causes the issue.

    You are using so many plugins based on WC, it was a bad idea to update WC to version 3.0 if you are not sure that all your plugins support it.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 7, 2017 at 07:58

    Hello, @sugi1119

    Wait for the new update 3.11.1. We’ll release it today.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 17:49

    Hello,

    Add the following code in Theme Options > Styling > Custom CSS

    .nav-sublist-dropdown:before {
        top: -45px;
        height: 60px;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 17:43

    Hello,

    You are welcome.
    You are right about checkout page. I sent this request to our developers, think we’ll add this option in one of the next theme updates.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 17:42

    Hello,

    Please, read WP documentation about child theme https://codex.wordpress.org/Child_Themes
    It does not have any special options, child theme inherits all the options from the parent theme.
    So, to install child theme go to Appearance > Themes > and use child theme archive to install and activate it. To install demo content go to Theme options > Import/Export > Dummy content.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 17:38

    Hello,

    New update will be available within next few hours. Anyway, I have sent you the archive.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 17:36

    Hello,

    I have sent you the necessary folder to your registration email. Please, replace folder on your server by attached. It does not require WC 3.0.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 17:30

    Hello, @pas01_445

    Done.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 17:29

    Hello,

    We have checked the version that is available on codecanyon.net and this is 5.1 only. Plugin authors have not updated plugin version there and we can’t get it to share our customers.
    We’ll upload the new version once it will be available on CC.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 17:27

    Hello,

    Sorry, you are right. We have checked the version that is available on codecanyon.net and this is 5.1 only. Plugin authors have not updated plugin version there and we can’t get it to share our customers.
    We’ll upload the new version once it will be available on CC.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 17:25

    Hello,

    If you are using WC 3.0 then you should update theme to version 3.11. This version should be available within a day on ThemeForest. V. 3.10.1 of our theme is not compatible with WC 3.0.

    So, I would recommend to update our theme to v. 3.11 first and try again. If it does not help then, please, check if this issue appears with XStore theme only or with default WC theme too. Install and activate Storefront WC default theme and check.

    Reply back in case problem persists with our theme only.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 17:20

    Hello,

    We have fixed this issue in version 3.11. It will be available soon. But keep in mind that theme version 3.11 requires WC version 3.0.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 17:19

    Hello, @kristake,

    We are working on theme improvement, we’ll update product carousel, will add lazy loading for the carousel images, optimize some scripts included in our theme. But it will be done in version 4.0.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 17:17

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 07:53

    Hello, @alexa10,

    Done.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 07:52

    Hello,

    You can find the latest version of VC plugin here https://www.8theme.com/download-plugins/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 07:10

    Hello,

    I have sent updated version of our theme to your registration email. Please, use it to fix your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 6, 2017 at 07:10

    Hello, @corass, @chrisoneal, @Ghosh,

    I have sent updated version of our theme to your registration email. Please, use it to fix your problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2017 at 13:04

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2017 at 12:49
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2017 at 12:48

    Hello,

    Very likely Cloudflare cached scripts and content. Enable it only when your site is finished because it causes such issues on development stage.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2017 at 12:26

    Hello,

    Provide me link to page where you are using contact form, admin panel access and screenshot of the field that should be 100% width.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2017 at 12:25

    Hello,

    Yes, you are right. I’m glad that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    April 5, 2017 at 12:24

    Hello,

    Please, provide us admin panel access to site where you want to deactivate the license.

    Regards

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Viewing 30 posts - 26,911 through 26,940 (of 30,391 total)
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