Please, provide me temporary admin panel access to check your widget settings.
Regards
Olga Barlow
Participant
June 30, 2017 at 18:34
Hello,
If you update theme some strings change its location (for example if we made changes in breadcrumbs and that translation is not at the 345 line but on 405) and old translation file does not work for this string. So you need to update your translation according to new changes, update from pot file.
So, you need to make sure that you placed translation files into correct place – wp-content/langugaes/themes, with the correct name. Also, you need to make sure that you don’t have any other theme translation files in any other places, check if pot file in in wp-content/themes/xstore/languages and then you can use synchronization option of Loco Translate plugin.
If it still does not work for you, please, provide me access (Dashboard + FTP) to site where you need to update translation and I’ll do it for you.
Regards
Olga Barlow
Participant
June 30, 2017 at 18:25
Hello,
Take my apologies for the delay.
I have created few examples from our demo. Let me know id you got how to create the secondary menu or you need more examples?
Regards
Olga Barlow
Participant
June 30, 2017 at 17:29
Hello,
Static Blocks do not support frontend editing, use Backend editor if you need to do any changes in static block content.
Regards
Olga Barlow
Participant
June 30, 2017 at 17:27
Hello,
Have you sorted out? Because at this moment your product looks like on the image that you attached http://prntscr.com/fq2yhy
Regards
Olga Barlow
Participant
June 30, 2017 at 17:20
Hello,
It’s because of your custom http://prntscr.com/fq2u2z
I’m not sure why you added this but you need to be sure that it will be applied just in the place where you need, so next time add more additional parent classes to avoid the problem.
If you need help with custom development, which is outside the scope of support we can offer, you may contact WPKraken team .
XStore is quite extensible with child themes, so there are plenty of possibilities.
Thanks for understanding.
Regards
Olga Barlow
Participant
June 30, 2017 at 16:11
Hello, @eli1356
Take my apologies.
Yes, some our support experts work from that country, don’t worry. Provide info again.
We forced all our efforts on the new update. It takes too much time because we change all the carousels for all the elements we have and need to test every option to avoid problems after update.
Do the following:
– Use a Content Delivery Network (CDN)
– Use cookie-free domains
– Reduce DNS lookups
– Decrease the number of video on your page or enable Defer parsing of JavaScript for them http://prntscr.com/fq1ozy almost 13 MB of the scripts.
– Enable cache
Once you do this then reply back and we’ll try to remove styles and scripts for the old owl carousel.
7. I passed your request to our developers and we’ll try to improve theme according to these needs after revease of the version 4.0.
8. Thanks for your suggestion, we took into account.
9. Ok, thanks. We’ll try to add something else similar to sites you need.
Regards
Olga Barlow
Participant
June 30, 2017 at 15:57
Hello,
1) Use column settings http://prntscr.com/fq1jof Let me know on what page and what section does not work.
2) Problem caused by empty prefooter static block http://prntscr.com/fq1khd I have removed it and space disappeared
3) It’s related to your bg settings http://prntscr.com/fq1lkx
4) You can only choose top or bottom position for the product page sidebar on mobile or hide it at all. Your filters includes the same widgets, so I think for you it would be ok to disable sidebar for mobile devices.
5) I don’t see problem with add to cart for products that have this button on desktop http://prntscr.com/fq1sht (not all your products, by the way, have “add to cart” on desktop version)
6) `@media (max-width: 991px){
.page-heading .title, .page-heading.bc-size-small .title {
font-size: 45px;
line-height: 45px;
}}`
Regards
Olga Barlow
Participant
June 30, 2017 at 12:20
Hello,
If you prefer PoEdit then you need to download po file to your local machine and update file from pot http://prntscr.com/forqqi and use pot file from the latest version. Very likely you have updated theme but did not update translations.
After that make sure that return to prev page is translated after update from pot file.
Regards
Olga Barlow
Participant
June 30, 2017 at 11:27
Hello,
Oh, sorry, seems we made changes but did not change the version in files. You can just edit files and change the versions if you updated theme to 3.16.2.
Regards
Olga Barlow
Participant
June 29, 2017 at 17:58
You are welcome!
Regards
Olga Barlow
Participant
June 29, 2017 at 17:57
Hello,
1. ) If you switch theme then you need to re-add widgets into correct areas from Appearance > Widgets because they are messed up after switching.
2. ) I don’t understand why you need that code? It looks fine without it http://prntscr.com/fpnv0y No?
If you want to fix fixed header then I have added the following code .fixed-header .nav-sublist-dropdown {top: 65px !important;}
3. ) I don’t see this issue, provide link to page where I’ll be able to check this and fix z-index.
5. ) etheme_search_form function you can find in xstore/framework/template-elements.php. and also woosearch.php. In newest version of XStore you can choose what search results to show there http://prntscr.com/fpo00j
If you need help with additional customization you can contact WPKraken team because additional development is out the scope of our support.
1) Go to Theme Options > Styling > change active color from white to something else because all that buttons use active color.
2) Follow documentation https://www.8theme.com/documentation/xstore/support/static-blocks/
3) Min width that is recommended for source images are 600px. Don’t use too big images because they may slow down your site (for example is 1 image is 1 MB because it is 2500x2500px). So find optimal size for you. Also, we would recommend to use all the images with identical proportion to have nice grid on the shop page.
To set correct settings in WooCommerce > Settings > Products > Display > Images size read this post https://docs.woocommerce.com/document/fixing-blurry-product-images/
Regards
Olga Barlow
Participant
June 29, 2017 at 17:22
Hello,
Very likely you are talking about breadcrumbs image, go to Theme Options > General > Breadcrumbs > change the image.
Regards
Olga Barlow
Participant
June 29, 2017 at 17:20
Hello,
I see the same issue even on the desktop. Please, go to WooCommerce > Settings > Checkout and make sure that you have chosen cart page in settings instead of any other. If yes, but the issue still persists then provide me admin panel and FTP access.
Regards
Olga Barlow
Participant
June 29, 2017 at 17:17
Hello, @dvirben123,
We need access to you Dashboard and link to this product to check what you did wrong.
Regards
Olga Barlow
Participant
June 29, 2017 at 17:15
Hello,
Home Default Read is default version and it comes with some demo products also. You can find xml file of this version in default folder http://prntscr.com/fpnm3e
Regards
Olga Barlow
Participant
June 29, 2017 at 17:13
Hello,
Is there any way that we could avoid refund? You may ask any questions and we’ll try to help you with them.
Regards
Olga Barlow
Participant
June 29, 2017 at 16:53
Hello,
1) Go to Appearance > Menus and just drag and drop items into levels you need. For the first level choose mega menu design. If you provide me temporary access to your Dashboard I could help you to create an example.
2) There are no more labels and it’s possible to implement only by additional customization if you have PHP skills. But you can rename existing labels using translation files if you don’t plan to use some of them.
3) Go to Theme Options > E-Commerce > Single Products > Enable title above the price > On.
4) Use translation files https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and just translate the necessary strings to what you want to have instead of SKU, it will be easier than change files.
Regards
Olga Barlow
Participant
June 29, 2017 at 16:46
Hello,
It depends on the content you have there. Could you, please, provide me the link to your site and temporary admin panel access and I’ll try to make Quick view smaller.
Regards
Olga Barlow
Participant
June 29, 2017 at 16:38
Hello,
1) I have added the following custom to change the paddings
@media only screen and (min-width: 992px){
.header-wrapper.header-advanced header > .container .container-wrapper {
padding-top: 5px;
padding-bottom: 25px;
}
}
2) I don’t see described problem http://prntscr.com/fpn53z
Please, provide link to page where I’ll be able to check the issue.
Regards
Olga Barlow
Participant
June 29, 2017 at 16:31
Hello,
To enable search go to Theme options > Header Settings and choose search and wishlist icon position Header,and disable top links, to enable cart go to Theme Options > E-Commerce > Shop > choose cart icon position Header. To change this http://prntscr.com/fpn1bt go to Appearance > Widgets > Left and Right top bar widget areas http://prntscr.com/fpn1vr
Regards
Olga Barlow
Participant
June 29, 2017 at 16:25
Hello,
1) Your screenshot is broken, please, provide correct link.
2) Use the following Custom CSS
.menu-wrapper .menu > li > a:hover {color: green;}
@media only screen and (min-width: 992px){ .item-design-mega-menu .nav-sublist-dropdown .nav-sublist a:hover {color: green;}}
Regards
Olga Barlow
Participant
June 29, 2017 at 15:38
Hello,
Storefront is a free official WC theme and you can install in from Appearance > Themes > Install new theme. Our theme should not affect default WC functionality, so if you have the same problem even with defauls WC theme we can do nothing, you can contact with WC support on WooCommerce support forum with the suggestion to improve it.
Regards
Olga Barlow
Participant
June 29, 2017 at 15:24
Hello,
Very likely you have updated WC to version 3.1.0. We plan new update 3.16.2 tomorrow, it will be compatible with WC 3.1.
Make sure that you placed files into the correct folder (wp-content/languages/themes/ folder) and that WP language is Spanish (Settings > General).
And provide me Dashboard + FTP access to your site to check the situation.
Regards
Olga Barlow
Participant
June 29, 2017 at 14:51
Hello,
I have checked with official WC theme Storefront cart http://prntscr.com/fplnk2 and checkout http://prntscr.com/fplnam and see the same situation. It means that our theme does not make a problem. Please, contact either author of the plugin that you use to add this discount or WooCommerce support. We provide support for issues related strictly to our theme.
