Forum Replies Created

Viewing 30 posts - 25,351 through 25,380 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2017 at 11:12

    Hello,

    To make changes in wp-config.php file you don’t need access to your Dashboard. You need to connect to your server using FTP, edit file and do the necessary changes. If you get these instructions from WPML support I don’t understand how is it related to our theme? We provide support for issues related strictly to our theme options, WordPress, WooCommerce, WPML plugin settings etc are out of the scope of our support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2017 at 11:06

    Hello,

    You can deactivate theme in Theme Options and then activate it using the new code.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2017 at 11:05

    Hello,

    The link that you provided does not work anymore. I need username and pass to login.
    Add the following custom to fix the problem:

    .wpml-ls-legacy-dropdown-click .wpml-ls-item {
        display: block;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2017 at 10:57

    Hello, @BigMad

    1) Make sure that all the strings are translated, for example, I have checked “SIGN IN OR CREATE AN ACCOUNT” and see that it was not translated http://prntscr.com/gv3jzf
    2) What is untranslated here https://www.veniceatelier.com/foto-in-costume/ ? Could you provide me screenshot of missing strings?
    3) Edit English version of the page and disable sidebar at 8theme Layout options.
    4) I don’t see any content at all, only sidebar.
    5) Edit English version of the page and disable sidebar at 8theme Layout options.
    6) Can’t check the widget because I need admin panel access. You provided the temporary link and now I can’t log in anymore.
    7) Can’t check the widget because I need admin panel access. You provided the temporary link and now I can’t log in anymore.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2017 at 10:46

    Hello,

    Please, check the server error logs and provide me the what error do you have there.
    Also, provide me admin panel and FTP access to your site to check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2017 at 10:43

    Hello,

    Sorry for such a long delay in answering. We checked your site and see that you removed filter widget from the sidebar. Could you move it back so we’ll be able to fix the problem?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2017 at 10:09

    Hello,

    We’ll try to add it in 4.9 theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2017 at 10:09

    Hello,

    We’ll try to add it in 4.9 theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2017 at 10:08

    Hello,

    Provide me admin panel access. We’ll check if it could be fixed from our site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2017 at 09:41

    Hello,

    As the redux message says you are working in a localhost environment that’s why you see that label.
    You can’t disable dev mode when WP_DEBUG is set and/or you’re in a local host environment.

    Read discussion of redux developers about it https://github.com/reduxframework/redux-framework/issues/2256

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2017 at 09:01

    Hello,

    I tried to edit your home page and did not face problem http://prntscr.com/gv28ar
    Anway if you saw this message it means that your site requires more PHP memory that you have. Check the plugins that you use and deactivate all the plugins that you don’t use, every plugin if it is activated uses the PHP memory. Or contact your hosting provider and increase PHP memory limit.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 9, 2017 at 08:50

    Hello,

    Sorry, noted that it works for the slider items because they have width and does not work for the grid. You should either add width for the grid items (but I think it’s not the good solution) and also change it for all the device breakpoints or use php skill to create the function that will display the fixed number of the symbols.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 6, 2017 at 10:52

    Hello,

    Please, enable FTP account to fix this issue. You’ll be able to deactivate it once we solve the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 6, 2017 at 10:36
    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2017 at 16:53

    Hello,

    Thank you but unfortunately if you have the problem with plugins that do not come bundled with our theme you need to contact plugin author first. Because additional сustomizations are not covered under our Support Policy.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2017 at 16:40

    You are welcome!
    Would you mind to rate our product http://prnt.sc/d256m6
    https://themeforest.net/downloads
    That would be much appreciated 🙂

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2017 at 16:37

    Hello,

    No, these pages do not affect site speed.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2017 at 16:34

    Hello,

    It would be better if you post this question on WooCommerce support forum because our theme does not have any options to set up tax rules. Their specialists should tell you if it’s possible to implement using default WC plugin settings or you maybe need some additional plugin and they will be able to offer you which one suits your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2017 at 16:22

    Hello,

    It was created for the demo only but we can implement it on your site. Please, provide me temporary admin panel and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2017 at 15:59

    Hello,

    1) Read more button appears only if the product does not have the price, like this one http://prntscr.com/gtn1i9 or if the product is out of stock. This is not related to our theme, this is how WooCommerce plugin works. You can enable Storefront theme (official WC theme) and check.

    2) To check the tax problem provide me temporary admin panel access to your site. I need to check how it works on your site with the default theme.

    3) Product images settings you can find in WooCommerce > Settings > Products > Display > Image settings. Once you change these settings or even hard crop option you need to regenerate thumbnails, install and use Regenerate thumbnails plugin.
    4) You can try the following code (Theme Options > Styling > Custom CSS)

    .content-product .product-title a {
        overflow: hidden;
        white-space: nowrap;
        text-overflow: ellipsis;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2017 at 15:25

    Hello,

    At that place should be the link http://prntscr.com/gtmpzt and once you click that link coupon form appears but you have hidden it using custom css and child theme. So, either you need to remove that code and use additional styles to show form without clicking on that link.
    So, as you can see it’s not the plugin compatibility issue. It’s your custom styles.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2017 at 15:19

    Hello,

    1) You can add the link to tag page http://prntscr.com/gtmlex , for example http://you_domain_/product-tag/christmas-2017/
    2) Using Loco Translation plugin https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and instead of translation you just change the text to what you need http://prntscr.com/gtmnrq

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2017 at 15:08

    Hello,

    Fixed. Do you have any other questions?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 5, 2017 at 13:25

    Hello,

    Use Responsive settings to adjust the width of the columns on the mobile devices http://prntscr.com/gtkx0d But I think you should understand that there is no place to show all that information in 1 row on mobile device, use 1/2 at least http://prntscr.com/gtkwah

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2017 at 16:41

    Hello,

    1) Make sure that all the plugins that you use are up to date.
    2) Try to disable third-party plugins and check if it helps. Let me know which one caused the issue.
    3) If you disabled all the third-party plugins but Warning still persists reply back and provide admin panel and FTP access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2017 at 16:38

    Hello,

    1) These plugins should have this option but I’m not sure if they are fully compatible with our theme
    https://codecanyon.net/item/wooswatches-woocommerce-color-or-image-variation-swatches/7444039
    https://codecanyon.net/item/openswatch-woocommerce-variations-image-swatch/12696014
    https://codecanyon.net/item/improved-variable-product-attributes-for-woocommerce/9981757
    3) Provide me the link to your product. Do you have the description tab but don’t have the description at the content or you don’t have tabs at all?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2017 at 16:22

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2017 at 16:20

    Hello,

    1. What is “2017 xmas and gifts”? Products? Posts? Project? Coupons?

    2. Yes, use the following custom

    @media (max-width: 480px) {
    .template-container .et-wishlist-widget {
        display: none;
    }
    }
    

    3. Yes, check the option from the screenshot http://prntscr.com/gt7r7a

    4. Do you want to change the text? You can do this using translation files.

    5. Follow the plugin documentation to set up different payment gateways https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/sell-products/core-payment-options/

    6. Follow the WC plugin documentation to setup taxes according to your needs https://docs.woocommerce.com/document/setting-up-taxes-in-woocommerce/

    7. Are you talking about emails? All the Email settings you can find at WooCommerce > Settings > and change that test too.

    8. Are you talking about variations of variable product? You can try to hide it using CSS only in case you set default form value http://prntscr.com/gt7x15 in other case users will get the error message that they should choose the variation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2017 at 15:49

    Hello,

    Could you, please, provide me temporary FTP access to theme files to fix this issue?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    October 4, 2017 at 15:37

    Hello,

    We don’t recommend any plugins, we just tell users about existing plugins that may suit their needs. If you need help with plugin styles customization you can contact the plugin author. Maybe he will be able to help you.

    Regards

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Viewing 30 posts - 25,351 through 25,380 (of 30,391 total)
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