Forum Replies Created

Viewing 30 posts - 24,751 through 24,780 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 2, 2018 at 12:13

    Hello,

    I think we’ll update FontAwesome in the next update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 2, 2018 at 12:09

    Hello,

    These images are bg images that even after import use url to import site. So, you need to replace demo content by your own content or download images, upload them to your media library and replace the default bg images by these newly uploaded images.

    Or you may provide us admin panel access and we’ll do this or you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    January 2, 2018 at 12:02

    Hello,

    We have limited theme activation when your code is used. So, when somebody will try to activate theme he will face the error message. To completely block your license conact envato support.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2017 at 18:05

    Hello,

    Do you use CDN?
    Provide me temporary admin panel and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2017 at 18:03

    Hello,

    What version of VC do you use? Do you use backend or frontend editor? Provide me temporary admin panel and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2017 at 18:00

    Hello,

    A- Go to Theme Options > E-Commerce > Product Page Layout > Show product categories > off

    B.-Change Some Colors
    1.- Try this code
    .container .secondary-menu-wrapper .menu {border-color: red;}
    2. Go to Theme Options > Header Settings > Custom HTML > and edit the text color on the text tab http://prntscr.com/htvcld
    3. – Go to Theme Options > Header settings > Header text color scheme > choose Dark
    4.- Use this code
    .header-wrapper.header-advanced .header-search.act-default #searchform .btn:before {background-color: #d00d0d;}
    5.- Use this code
    .header-wrapper.header-advanced .navigation-wrapper:before {background-color: #ffffff;}

    C. Go to Theme Options > E-Commerce > Product Page Layout > Product categories > off

    D.- To remove go to Appearance > Widgets > remove widget from After the products widget area http://prntscr.com/htveym If you want to change the content you may either add any other widget instead of the existing one or edit the Static Block that used there (go to Static Blocks > edit the static block, don’t forget to enable Visual Composer for the static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/)

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2017 at 17:30

    Hello,

    You have updated theme but forget to update plugin http://prntscr.com/htv0oh
    I have updated the plugin. Try the carousel element again.

    If it does not help, provide me FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2017 at 17:25

    Hello,

    Go to Theme Options > E-Commerce > Product Page Layout > Products masonry > OFF.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2017 at 17:20

    Hello,

    You can add link to your company and title in element settings http://prntscr.com/htuwnd

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 29, 2017 at 15:48

    Hello,

    We are sure that if you use WC plugin version 3.2.x then XStore version should be no less than 4.9. You are using 3.16.3 version of our theme. So, please, do the backup of your site and update the theme to the latest version and also XStore core plugin.

    Reply back after that.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2017 at 13:57

    Hello,

    Translation does not work in this way. Theme translation files should be placed in wp-content/languages folder or in the languages folder of parent theme if you translate parent theme. Child theme languages folder should contain translation only child theme files. You can read more about theme translations here https://developer.wordpress.org/themes/functionality/localization/

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2017 at 13:52

    Hello,

    Provide me temporary admin panel access to your site, please. We’ll help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2017 at 12:35

    Hello,

    We get the following http://prntscr.com/hrcrtl
    Anyway, if you want to translate theme you need to place translation files into wp-content/languages folder because if you place the translation files into theme folder you’ll lose them after the next theme update.
    If you can’t upload previously translated files into wp-content/languages folder then use Loco Translate plugin and translate theme from the scratch.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2017 at 12:16

    Hello,

    I have passed this issue to our developers and once they fix this I’ll inform you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2017 at 12:13

    Hello,

    Brand images use the thumbnail WP size. If you want to get bigger size go to Settings > Media and change the thumbnails size. Regenerate thumbnails after changes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2017 at 11:25

    Hello,

    Product Categories is WooCommerce default widget and unfortunately, it does not have such option. You may contact WC plugin support and ask if they have any way to implement this thing because we theme authors can’t make any changes in default WooCommerce plugin widgets.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2017 at 10:58

    Hello,

    What version of parent theme do you use? Provide me temporary admin panel and FTP access to your site to find out why you have this issue with product categories.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 23, 2017 at 10:53

    Hello,

    1) Take a look how the plugin works with default theme https://gyazo.com/1e09dcada4f8cd5e9d2ceedaab3f321b Is it normal? We don’t see any additional images
    2) Our theme uses custom carousel for the gallery images (swiper slider) if you use third party plugin to create the additional gallery for every variation then either plugin or theme should be customized to work together. You may contact plugin author to ask if they can adapt plugin for the theme gallery. If you prefer to customize the theme then contact customization team WPKraken because support team is unable to provide support for customizations under our Support Policy.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 21, 2017 at 09:26

    Hello,

    We have fixed RTL issues that you mentioned. Clear the cache and CDN and check your site.
    Also, contact CDN support team because minification option causes the problem with scripts (Chrome and FF block the scripts and some options like q-ty, quick view etc does not work, but everything works in Safari because this browser does not block CDN minified scripts).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 21, 2017 at 09:16

    You are welcome!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2017 at 18:44

    I see. You told me in the very first message that frontend styles disappear that’s why I checked the frontend. In case you have the problem in the backend you need to contact plugin author because seems they replace all the other custom fields by their options.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2017 at 16:31

    Hello,

    It’s because of dummy image http://prntscr.com/hq3tlz Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2017 at 16:21

    Hello,

    Plugin is disabled https://prnt.sc/hq3nuf
    Plugin is enabled http://prntscr.com/hq3qbu
    I don’t see the difference. Could you explain me your problem in more details, please?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2017 at 11:59

    Hello,

    Remove your code and try the following http://prntscr.com/hpyndw
    update_user_meta( $customer, 'billing_first_name', $info['name'] );
    And you’ll be able to add it either for the first_name or last_name
    If you want more complicated way and want both first_name and last_name then in xstore/framework/thirdparty/vendor/opauth/facebook/FacebookStrategy.php you may try https://prnt.sc/hpytjw and in place where you made changes use the following http://prntscr.com/hpyuzu

    I hope this will be your point to the right direction. If you need more detailed instructions I recommend to contact customization team.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2017 at 10:56

    Hello,

    Ok, I’m glad that you sorted out.
    Unfortunately, we can’t change the field because it may cause problems for the old users.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2017 at 10:23

    Hello,

    Actually, you can use slider instead of the breadcrumbs, just edit your post and find in 8theme Layout Options > Page Slider > choose your slider http://prntscr.com/hpyhnr
    to remove featured image and post title add the following code in Theme Options > Styling > Custom CSS

    .single-post .post-heading {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 20, 2017 at 10:04

    Hello,

    First images that you provided is broken and I don’t see the correct example that you want.
    On the second screenshot you have disabled the image gallery carousel (Theme Options > E-Commerce > Single Product > Enable slider for gallery thumbnails) and don’t see any other problems. Provide me also link to your product for better understanding.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 19:50

    Hello,

    Go to Appearance > Widgets > and change the code according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 19:50

    Done.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 19, 2017 at 19:47

    Hello,

    You can add this information to the Private Content area. It’s visible for you nad the support staff only.

    Regards

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Viewing 30 posts - 24,751 through 24,780 (of 30,391 total)
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