Hello,
I think we’ll update FontAwesome in the next update.
Regards
Hello,
I think we’ll update FontAwesome in the next update.
Regards
Hello,
These images are bg images that even after import use url to import site. So, you need to replace demo content by your own content or download images, upload them to your media library and replace the default bg images by these newly uploaded images.
Or you may provide us admin panel access and we’ll do this or you.
Regards
Hello,
We have limited theme activation when your code is used. So, when somebody will try to activate theme he will face the error message. To completely block your license conact envato support.
Regards
Hello,
Do you use CDN?
Provide me temporary admin panel and FTP access to your site.
Regards
Hello,
What version of VC do you use? Do you use backend or frontend editor? Provide me temporary admin panel and FTP access to your site.
Regards
Hello,
A- Go to Theme Options > E-Commerce > Product Page Layout > Show product categories > off
B.-Change Some Colors
1.- Try this code
.container .secondary-menu-wrapper .menu {border-color: red;}
2. Go to Theme Options > Header Settings > Custom HTML > and edit the text color on the text tab http://prntscr.com/htvcld
3. – Go to Theme Options > Header settings > Header text color scheme > choose Dark
4.- Use this code
.header-wrapper.header-advanced .header-search.act-default #searchform .btn:before {background-color: #d00d0d;}
5.- Use this code
.header-wrapper.header-advanced .navigation-wrapper:before {background-color: #ffffff;}
C. Go to Theme Options > E-Commerce > Product Page Layout > Product categories > off
D.- To remove go to Appearance > Widgets > remove widget from After the products widget area http://prntscr.com/htveym If you want to change the content you may either add any other widget instead of the existing one or edit the Static Block that used there (go to Static Blocks > edit the static block, don’t forget to enable Visual Composer for the static blocks https://www.8theme.com/documentation/xstore/support/static-blocks/)
Regards
Hello,
You have updated theme but forget to update plugin http://prntscr.com/htv0oh
I have updated the plugin. Try the carousel element again.
If it does not help, provide me FTP access to your site.
Regards
Hello,
Go to Theme Options > E-Commerce > Product Page Layout > Products masonry > OFF.
Regards
Hello,
You can add link to your company and title in element settings http://prntscr.com/htuwnd
Regards
Hello,
We are sure that if you use WC plugin version 3.2.x then XStore version should be no less than 4.9. You are using 3.16.3 version of our theme. So, please, do the backup of your site and update the theme to the latest version and also XStore core plugin.
Reply back after that.
Regards
Hello,
Translation does not work in this way. Theme translation files should be placed in wp-content/languages folder or in the languages folder of parent theme if you translate parent theme. Child theme languages folder should contain translation only child theme files. You can read more about theme translations here https://developer.wordpress.org/themes/functionality/localization/
Regards
Hello,
Provide me temporary admin panel access to your site, please. We’ll help you.
Regards
Hello,
We get the following http://prntscr.com/hrcrtl
Anyway, if you want to translate theme you need to place translation files into wp-content/languages folder because if you place the translation files into theme folder you’ll lose them after the next theme update.
If you can’t upload previously translated files into wp-content/languages folder then use Loco Translate plugin and translate theme from the scratch.
Regards
Hello,
I have passed this issue to our developers and once they fix this I’ll inform you.
Regards
Hello,
Brand images use the thumbnail WP size. If you want to get bigger size go to Settings > Media and change the thumbnails size. Regenerate thumbnails after changes.
Regards
Hello,
Product Categories is WooCommerce default widget and unfortunately, it does not have such option. You may contact WC plugin support and ask if they have any way to implement this thing because we theme authors can’t make any changes in default WooCommerce plugin widgets.
Regards
Hello,
What version of parent theme do you use? Provide me temporary admin panel and FTP access to your site to find out why you have this issue with product categories.
Regards
Hello,
1) Take a look how the plugin works with default theme https://gyazo.com/1e09dcada4f8cd5e9d2ceedaab3f321b Is it normal? We don’t see any additional images
2) Our theme uses custom carousel for the gallery images (swiper slider) if you use third party plugin to create the additional gallery for every variation then either plugin or theme should be customized to work together. You may contact plugin author to ask if they can adapt plugin for the theme gallery. If you prefer to customize the theme then contact customization team WPKraken because support team is unable to provide support for customizations under our Support Policy.
Regards
Hello,
We have fixed RTL issues that you mentioned. Clear the cache and CDN and check your site.
Also, contact CDN support team because minification option causes the problem with scripts (Chrome and FF block the scripts and some options like q-ty, quick view etc does not work, but everything works in Safari because this browser does not block CDN minified scripts).
Regards
You are welcome!
Regards
I see. You told me in the very first message that frontend styles disappear that’s why I checked the frontend. In case you have the problem in the backend you need to contact plugin author because seems they replace all the other custom fields by their options.
Regards
Hello,
Plugin is disabled https://prnt.sc/hq3nuf
Plugin is enabled http://prntscr.com/hq3qbu
I don’t see the difference. Could you explain me your problem in more details, please?
Regards
Hello,
Remove your code and try the following http://prntscr.com/hpyndw
update_user_meta( $customer, 'billing_first_name', $info['name'] );
And you’ll be able to add it either for the first_name or last_name
If you want more complicated way and want both first_name and last_name then in xstore/framework/thirdparty/vendor/opauth/facebook/FacebookStrategy.php you may try https://prnt.sc/hpytjw and in place where you made changes use the following http://prntscr.com/hpyuzu
I hope this will be your point to the right direction. If you need more detailed instructions I recommend to contact customization team.
Regards
Hello,
Ok, I’m glad that you sorted out.
Unfortunately, we can’t change the field because it may cause problems for the old users.
Regards
Hello,
Actually, you can use slider instead of the breadcrumbs, just edit your post and find in 8theme Layout Options > Page Slider > choose your slider http://prntscr.com/hpyhnr
to remove featured image and post title add the following code in Theme Options > Styling > Custom CSS
.single-post .post-heading {
display: none;
}
Regards
Hello,
First images that you provided is broken and I don’t see the correct example that you want.
On the second screenshot you have disabled the image gallery carousel (Theme Options > E-Commerce > Single Product > Enable slider for gallery thumbnails) and don’t see any other problems. Provide me also link to your product for better understanding.
Regards
Hello,
Go to Appearance > Widgets > and change the code according to your needs.
Regards
Done.
Regards
Hello,
You can add this information to the Private Content area. It’s visible for you nad the support staff only.
Regards