Issue is related to the Sticky sidebar. I have passed your problem to our developers. I’ll inform you once they fix the issue.
Regards
Olga Barlow
Participant
January 31, 2022 at 18:09
Hello,
we need just to zoom the photo
I do understand you. But there is no such option for the image tag that is used in the tabs content field. You need to build the tab content in a different way (using Static block inside the tab content. Static block that includes images gallery element not the simple list of the image tags). Or use any additional Elementor Addon for example ElementsKit, that allows adding images gallery with the zoom lightbox to tabs using Advanced Tabs element.
2) I removed the previous header for the home page and created the new one using default header template that you have http://recordit.co/5gJliIKNaK
Check now.
Regards
Olga Barlow
Participant
January 31, 2022 at 17:49
Hello,
Go to Loco Translate > Plugins > XStore Core > edit translation and translate the necessary strings https://prnt.sc/26mhxy2
Do the same for the Loco Translate > Themes > XStore.
Regards
Olga Barlow
Participant
January 31, 2022 at 17:41
Hello,
Thank you. And could you also submit support request to WMPL team about this issue and provide us with link to your request because probably we need to fix that in cooperation with WPML team?
Regards
Olga Barlow
Participant
January 31, 2022 at 17:26
Hello,
Provide us with FTP access. We need to take a closer look at this issue. And could you also submit support request to WMPL team about this issue and provide us with link to your request because probably we need to fix that in cooperation with WPML team.
Regards
Olga Barlow
Participant
January 31, 2022 at 17:05
Hello,
Edit page using Elementor and just save settings. It should fix that error. Besides, go to Settings > Permalinks and choose Post name https://prnt.sc/26mhcm2
Regards
Olga Barlow
Participant
January 31, 2022 at 14:28
Hello,
Don’t add colors for the icon https://prnt.sc/26meg8i if you use an image instead of the icon.
Check now.
Regards
Olga Barlow
Participant
January 31, 2022 at 13:37
Hello,
Add our email 8themes@gmail.com to the list of developers of your Google search console to allow to check the mentioned error in more detail.
Regards
Olga Barlow
Participant
January 31, 2022 at 13:33
Hello,
1) Looks the product categories widget does not have a title field if you use the new WP widget editor. Contact WooCommece plugin support about this because that is WooCommerce default widget https://wordpress.org/support/plugin/woocommerce/ . Or you can enable Classic Widget in Theme Options > General and use old styles of WP widgets that have this option https://prnt.sc/26me02m
there are some product information that cannot be modified with wpBackery
Which one? Are you talking about a short description? Unfortunately, you can’t use WPBakery for the short description. Use simple HTML there.
2)
now we see the products with the programming language only
Provide screenshot, please.
3)
in addition it does not manage the categories well
Do you mean that you want to edit product category descriptions using WPBakery?
Regards
Olga Barlow
Participant
January 31, 2022 at 13:11
Hello,
Apologies for the issues you faced.
Looks thehome page problem was related to variation swatches. I disabled that because as I can see you installed a separate plugin for this. Check the home page and Quick view now, please.
Regards
Olga Barlow
Participant
January 31, 2022 at 12:17
Hello,
Your last message is not very clear for me truly saying. But if you want to edit product description using WPBakery the just enable Backend editor https://prnt.sc/26mcven
I don’t see problem with the page editor https://prnt.sc/26mc91f
Could you, please, explain your issue in more detail? Maybe provide screenshots or video for better understanding.
Regards
Olga Barlow
Participant
January 31, 2022 at 11:35
Hello,
I see that you use another WP user on your video. Could you, please, check the header builder editing using the user that you created for our team? Do you have the same error?
Provide us with WP Dashboard access to your site to check and help you.
Regards
Olga Barlow
Participant
January 29, 2022 at 13:22
Hello,
Go to Theme Options > Header builder > Account > check how the sign in text is translated and do the same for the My account text in header.
Regards
Olga Barlow
Participant
January 29, 2022 at 13:14
Hello,
I think I was able to get the mentioned error. But we have enabled the default WooCommerce theme – Storefront and tested the checkout process with that. And the same error happened, watch the video https://recordit.co/s9DaUNvdiv
It means that XStore theme is not the reason of the problem if that happens even with the Storefront. So, contact WooCommerce plugin support about this issue. Our theme is not the one that causes your problem, we can’t help you in this case sorry. We are able to help in case issue appears with our theme only, default WooCommerce issues are outside theme support and have be resolved by WooCommerce plugin support.
Regards
Olga Barlow
Participant
January 29, 2022 at 12:50
Hello,
We need to see your actions before you get that message. For example: you logged in to your account, went to shop, added product, visited any other page or what did you do before the error appears on your checkout page. How long does you serf through your site before you get this message? Could you, please, provide us with the video with this information? Not just the error. You can use Recordit tool to create and share the link to video.
Do you have the mentioned error when cache plugin is enabled or disabled?
Regards
Olga Barlow
Participant
January 29, 2022 at 12:43
Hello,
Our theme does not manage the order of the Countries or Cities. It’s WooCommerce plugin territory. So, contact WooCommerce support about this.
Regards
Olga Barlow
Participant
January 29, 2022 at 12:39
Hello,
This time it works. Check the product category now, please.
Regards
Olga Barlow
Participant
January 29, 2022 at 11:38
Hello,
I see that you copied whole My account folder to your child theme. Why did you do that? Did you changed all these files? Please, leave in your child theme only files that you really changed and remove all the other. If you still have the mentioned issue after that reply back with FTP access.
Regards
Olga Barlow
Participant
January 28, 2022 at 22:19
Hello,
Check now, please, if you still have the mentioned errors.
Regards
Olga Barlow
Participant
January 28, 2022 at 22:12
Hello,
Thank you. Access is ok. We’ll be able to start on Monday. I’ll inform you once we finish update.
Regards
Olga Barlow
Participant
January 28, 2022 at 22:09
Hello,
I checked the mentioned product and don’t see any errors or warnings https://prnt.sc/26kza1d
Use SEO plugin to manage meta title, meta description etc for the product. Our theme does not have such built-in option.
Regards
Olga Barlow
Participant
January 28, 2022 at 22:07
Hello,
Watch the video in the Private content area. We can’t log in to proceed. Please, double-check the site URL, login and password before reply back.
Regards
Please contact administrator for this information.
