Problem with automatic emails and automatic emails

This topic has 6 replies, 2 voices, and was last updated 2 years, 5 months ago ago by Olga Barlow

  • Avatar: Pelantaro
    Pelantaro
    Participant
    January 21, 2022 at 15:46

    I have a problem with the contact form and with the automatic responses to the emails

    INICIO / HOME PRINCESSANDQUEEN / CONTACTO
    REGRESAR A PÁGINA ANTERIOR

    Warning: require_once(/home/cpr69250/public_html/wp-includes/PHPMailer/PHPMailer.php): failed to open stream: No such file or directory in /home/cpr69250/public_html/wp-includes/pluggable.php on line 259

    Fatal error: require_once(): Failed opening required ‘/home/cpr69250/public_html/wp-includes/PHPMailer/PHPMailer.php’ (include_path=’.:/opt/alt/php73/usr/share/pear’) in /home/cpr69250/public_html/wp-includes/pluggable.php on line 259
    Hubo un error crítico en tu sitio web.

    Princessandqueen.cl

    Please, contact administrator
    for this information.
    5 Answers
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 21, 2022 at 19:04

    Hello,

    It looks that core WordPress files are missing. Try to reupload them using the official version of WordPress because we can’t connect to your FTP to check https://prnt.sc/26h1bny and WP Dashbaord access also does not work.

    Regards

    Avatar: Pelantaro
    Pelantaro
    Participant
    January 28, 2022 at 19:26

    I have updated the access credentials I hope you can help me

    Please contact administrator
    for this information.
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    January 28, 2022 at 22:19

    Hello,

    Check now, please, if you still have the mentioned errors.

    Regards

    Avatar: Pelantaro
    Pelantaro
    Participant
    January 30, 2022 at 23:46

    Could you send me a screenshot of the problem where I can see the new credentials with a detailed report of the problem

    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 1, 2022 at 13:28

    Hello,

    Sorry, I’m not sure what screenshot do you need. You reported about error while you submitted the contact form. The error was related to WP files. We have updated WP and now you need to check if you still have the error that you reported. What screenshot do you expect from our site?

    Regards

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