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Viewing 30 posts - 8,041 through 8,070 (of 30,337 total)

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Olga Barlow

Participant

June 1, 2021 at 14:38

Hello,

Look, you edit the Instagram wall page on video but then press on the front page to check the changes. Why? If you edit Instagram wall page then preview the Instagram wall page https://prnt.sc/13o6d50 .
If you want to change the content of the front page then edit the front page https://prnt.sc/13o6acp

Because Instagram wall and Front page are 2 different pages for your information.

Regards

#289555 Copied In reply to: footer and instagram edit does not show change

Olga Barlow

Participant

June 1, 2021 at 14:32

Hello,

Go to Theme Options > Header builder > Cart element > edit the mini cart promo message.

Regards

#289554 Copied In reply to: Cart Page edit

Olga Barlow

Participant

June 1, 2021 at 14:31

Hello,

Yes, code was added to custom CSS. It won’t be affected by theme updates.

Regards

#289553 Copied In reply to: Add Product with price by side

Olga Barlow

Participant

June 1, 2021 at 14:30

Hello,

Unfortunately, WooCommerce requires choosing of all the options to change image and we could do nothing with this from theme side. Contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/ maybe they have any solution for you.

Regards

#289552 Copied In reply to: How to change the products color on clicking on the color attribute

Olga Barlow

Participant

June 1, 2021 at 14:29

Hello,

Newsletter popup of which demo do you need? Because we have newsletter popups on many demos.
Provide us with the temporary WP Dashboard access and we’ll help you with the popup static block creation.

Regards

#289550 Copied In reply to: newsletter popup

Olga Barlow

Participant

June 1, 2021 at 14:26

Hello,

Provide us with link to the site where you have the mentioned issue, please. Make sure that you translated all the Shopping cart strings in theme and XStore core translation files.

Regards

#289549 Copied In reply to: Translate Shopping Cart

Olga Barlow

Participant

June 1, 2021 at 14:22

Hello,

Oh, I see. Ok. So do you need any other help from our side?

Regards

#289548 Copied In reply to: Apple pay/Google pay not showing

Olga Barlow

Participant

June 1, 2021 at 14:19

Hello,

We have reactivated the theme and cleared the tokens cache using the Check again link and the update works fine. You should not have issues with the next theme update if you don’t migrate to another domain/subdomain.

Regards

#289546 Copied In reply to: Update error

Olga Barlow

Participant

June 1, 2021 at 14:03

Hello,

Use video tag https://www.w3schools.com/tags/tag_video.asp
I have created an example on your site.

Regards

#289543 Copied In reply to: FAQ Tab
Olga Barlow

Participant

June 1, 2021 at 13:57
Hello,

Add the below code to Theme Options > Custom CSS > global styles

@media only screen and (max-width: 1200px){ .back-history { display: block !important; } }

We don’t have option for the price. If you need we could provide you custom CSS to change that. Do you want to change color for the single product only or on the whole site?

Regards
#289542 Copied In reply to: add back button to single product page
Olga Barlow

Participant

June 1, 2021 at 13:49

Hello,

Go to Loco translate > Plugins > XStore core > create translation (use System directory to save translation files, don’t use Author directory!) and translate the mentioned strings https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Let me know if you still have problem with the translation after that.

Regards

#289540 Copied In reply to: “My account” and “Shopping Cart” translation

Olga Barlow

Participant

June 1, 2021 at 13:46

Hello,

Thank you for using our theme!
We have a partial translation for the Slovak only https://www.8theme.com/topic/%f0%9f%87%b8%f0%9f%87%b0-slovak-slovencina-sk_sk/#post-235583
But if you translated theme and core plugin on one site you can use these files for all your sites. Just copy translations to wp-content/languages /themes and wp-content/languages/plugins folders and sync translations after that https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/

Also, we would be very grateful if you could share your translation with us after that https://gyazo.com/371184b8cd0ba5d56fa07717e9f2a42a

Regards

#289539 Copied In reply to: Translations

Olga Barlow

Participant

June 1, 2021 at 13:41

Hello,

We have a lot of requests these days, so take my apologies for the delay in answering.
1) Could you, please, provide us with WP Dashboard access to your site and we’ll check what optimization we could do from our side to speed up your store.
2) Read more here about child theme
https://www.8theme.com/documentation/docs/child-theme/
https://developer.wordpress.org/themes/advanced-topics/child-themes/
It’s recommended to use child theme if you plan CSS or PHP changes of theme functionality in the future.

Regards

#289538 Copied In reply to: Wbsite loading slow and what is the purpose of child theme?

Olga Barlow

Participant

June 1, 2021 at 10:54

Hello,

Go to Theme Options > Breadcrumbs > change the breadcrumbs image.

Regards

#289533 Copied In reply to: Single Page product – top image

Olga Barlow

Participant

June 1, 2021 at 10:35

Hello,

Our support service does not include customization services. I could help you only with the built-in options. If you need help with additional customization you may contact WPKraken team. If you need any additional features then submit a feature request https://www.8theme.com/taskboard/ and if it takes votes from other customers then our developers will be able to take a closer look and try to implement this.

Regards

#289532 Copied In reply to: Adding a separate site header for product pages

Olga Barlow

Participant

June 1, 2021 at 10:32

Hello,

Provide us with link to your post, link to your WP Dashboard and correct WP Dashboard access.
We need to check the site to understand what exactly you want to implement.

Regards

#289531 Copied In reply to: 5. Featured image

Olga Barlow

Participant

June 1, 2021 at 10:04

Hello,

It’s impossible to tell you the reason of the issue by screenshot only. Provide us with link to page and also temporary WP Dashboard access to allow us to inspect the page and settings you use there and help you with your issue.

Regards

#289527 Copied In reply to: 4. Contact page mobile

Olga Barlow

Participant

June 1, 2021 at 09:48

Hello,

We checked your product with the default Storefront theme and see that options are also unavailable https://gyazo.com/ea485da41204dbb8c3e1e5796eeb3aeb
It means that issue is not related to the XStore theme and we could do nothing because we are able to help only in case the issue is related to XStore theme. So, contact WooCommerce support to get help with this issue https://wordpress.org/support/plugin/woocommerce/

Regards

#289525 Copied In reply to: Products options don´t works

Olga Barlow

Participant

June 1, 2021 at 09:03

Hello,

Take our apologies for the delay in answering. We tested your site but can’t find the reason of the slow loading. We are ready to give you refund.

Regards

#289524 Copied In reply to: very slow loading speed

Olga Barlow

Participant

May 31, 2021 at 14:17

Hello,

While you go through the FB login process you should be able to choose what account you want to manage.

Regards

#289473 Copied In reply to: Instagram API

Olga Barlow

Participant

May 31, 2021 at 14:16

Hello,

Provide us with WP Dashboard access to your site to check the element you use and its settings and help you.

Regards

#289472 Copied In reply to: Icon Box and title

Olga Barlow

Participant

May 31, 2021 at 14:14

Hello,

Could you, please, provide screenshot of the issue because I don’t see the problem https://gyazo.com/3cecfebbb68d715bc4d91cdd1a26d5f6

Regards

#289471 Copied In reply to: White line under the footer in firefox

Olga Barlow

Participant

May 31, 2021 at 14:12

Hello,

Read this post about site optimization https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/
We don’t have more tools to speed it up, only Theme Options > Speed optimization.
If you are not satisfied with the theme speed we are ready to give you refund.

Regards

#289469 Copied In reply to: How can it be fixed?

Olga Barlow

Participant

May 31, 2021 at 14:08

Hello,

If that button does not work for the production site even with the Storefront theme then you need to contact WooCommerce Stripe plugin support. We can do nothing with this https://wordpress.org/support/plugin/woocommerce-gateway-stripe/
We can help you only in case issue appears with our theme only. But in your case it does not work ok even with the Storefront theme.

Regards

#289468 Copied In reply to: Apple pay/Google pay not showing

Olga Barlow

Participant

May 31, 2021 at 14:04

Hello,

1) Remove all the negative margings for the page content sections.
2) Enable header overlap option for the mobile header and remove empty connection block from the bottom header on mobile.
That’s all.
If you need to fix the issue for other sites provide us with WP Dashboard access to these sites.

Regards

#289466 Copied In reply to: Desabling main header when in mobile view

Olga Barlow

Participant

May 31, 2021 at 13:58

Hello,

I see that theme is activated (XStore > Welcome). Are you trying to activate bundled plugins using theme license? It’s not allowed. Read more about bundled plugins and their activation here https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
You don’t need to activate bundled plugins to use them with our theme.

Regards

#289464 Copied In reply to: Xstore theme activation problem – Invalid Purchase Code

Olga Barlow

Participant

May 31, 2021 at 13:55

Hello,

Great. Glad to hear that.

Regards

#289463 Copied In reply to: How to add free shipping note (Sales booster/Mini cart message)
Olga Barlow

Participant

May 31, 2021 at 13:55
Hello,

Add the below code to custom CSS

.product-content .compare { color: #222; }

Regards
#289462 Copied In reply to: Compare and Wishlist button issue
Olga Barlow

Participant

May 31, 2021 at 13:52

Hello,

I don’t see any WP Dashboard access from you in the Proivate content of this topic.
Other credentials that you provided do not work for me.
So, please reply back here and provide correct access.

Regards

#289461 Copied In reply to: Wpml feat. XStore Theme – CSS view problem

Olga Barlow

Participant

May 31, 2021 at 13:48

Hello,

Use Elementor page builder to edit static block content https://www.8theme.com/documentation/xstore/support/static-blocks/

Regards

#289459 Copied In reply to: Unable to update footer
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Viewing 30 posts - 8,041 through 8,070 (of 30,337 total)

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