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Viewing 30 posts - 5,911 through 5,940 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 11:50

    Hello,

    So, are you talking about select style or about variation description?
    Select font-family depends on the browser you use, it does not depend on the theme because there is no way to change the font-family of the default select. I use OS and Chrome and it looks fine for me https://prnt.sc/1izjs0i

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 11:31

    Hello,

    Provide us with WP Dashboard access to your site to check the issue in more detail. Because your site is in maintenance mode and I can’t check the problem.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 11:27

    Hello,

    1) a) Use Revolution slider (https://www.sliderrevolution.com/manual/selecting-layers-via-the-canvas-or-timeline/) to create the slider you need and then add the Revolution slider element to the first column.
    b) We have only one Banner with mask Elementor element, see here https://prnt.sc/1iqe3c4

    3) You need to update both: theme and XStore core plugin. Watch video tutorial https://youtu.be/xMEoi3rKoHk

    4) We used Theme Options > WooCommerce > Single product builder > Gallery and choose this layout https://prnt.sc/1izdb05

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 11:16

    Hello,

    Ok. What answer did you get from your hosting about this error https://prnt.sc/1iq8rcj ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 11:15

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 11:14

    Hello,

    Unfortunately, we don’t have an estimated time for the next update. Do you have any compatibility issues?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 11:12

    Hello,

    Finally. It works now for the FTP. But did you change the WP Dashboard access https://prnt.sc/1iz8mei ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 11:06

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 11:05

    Hello,

    Our theme comes with Desktop and Mobile versions of the header builder. And Desktop settings can’t be applied for the mobile because the mobile builder does not have all the options that desktop builder.

    So, could you, please, explain in more detail what option should the mobile version inherit?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 10:51

    Hello,

    5) https://prnt.sc/1iyxls0
    6) Fixed. Check now https://prnt.sc/1iyy732
    7) Don’t understand your issue. If you choose the slider below the image it displays slider below. If you choose the vertical gallery at the side of the image it appears there https://prnt.sc/1iyys1k So, what’s the problem? Maybe provide video for better understanding.
    8) Provide us with FTP access to your site to check the issue with the counter on the list view of the shop page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 10:31

    Hello,

    You may try that code. Additional customization is outside the scope of our support. Also, you can hide the date using simple custom CSS (Theme Options > Custom CSS)

    #reviews .meta time {
        display: none;
    }

    WooCommerce does not allow to attach the file to review. Look for third-party plugins to implement this or submit additional customization request here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 10:26

    Hello,

    Provide us with video of the issue for better understanding. Because I don’t see the mentioned issue while editing your pages.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 10:24

    Hello,

    Can’t log in https://prnt.sc/1iyuw72

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 10:23

    Hello,

    Check now, please. I have edited your headers a little bit.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 09:55

    Hello,

    We have edited child theme file and added the necessary changes from the parent theme file.
    Check your site now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 09:52

    Hello,

    2) Oh, I see. We’ll remove compare option for the AMP version in the next plugin update because Compare plugin does not support that, unfortunately.

    3) Notification message appears on the shop page and if the Ajax att to cart is disabled https://prnt.sc/1iymwjd https://gyazo.com/206a6da8205ed062e9ec3808a65b6d1f

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 09:18

    Hello,

    At this moment we don’t have such item in the mobile panel. But you can submit feature request here https://www.8theme.com/roadmap/ and we’ll add this in the next plugin updates.
    Meanwhile, you can add the portfolio to the mobile menu and once the user clicks the link he will be redirected to the non-AMP version of the Portfolio page.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 08:59

    Hello,

    Oh, I’m afraid we can do nothing with this. It’s related to the mobile browser itself. I suppose you have the same delay for all the other inputs (on checkout etc).

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 4, 2021 at 07:55

    Hello,

    Fixed. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 20:01

    Hello,

    Compare themes/xstore-child/header.php and themes/xstore/header.php files. Add our changes to your child theme version of the header.php.

    Actually, why did you copy that file to child theme? To add GA code? Use Insert header and Footers plugin to add the GA code before the close head tag and remove the header.php from the child theme if you don’t want to update that in the future.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 19:57

    Hello,

    You use Red Hat Display font-family for the body https://prnt.sc/1iroffj
    And product description uses the same font https://prnt.sc/1iro9vj
    So, I don’t understand what exactly you want to change.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 19:40

    Hello,

    1) Add the below code to Theme Options > Custom CSS

    .et_b_header-menu .secondary-menu-wrapper .menu>li>a i {
        min-width: 21px;
        color: #c83aa2;
    }

    2) Add the below code to Custom CSS

    .et_product-block .single_add_to_cart_button:before {
        display: none;
    }

    3) We don’t have such option. You can show the brand in these locations only https://prnt.sc/1iri2sw (Theme Options > WooCommerce > Shop Elements > Brands).

    4) You can show the variation swatches either before product details or after https://prnt.sc/1irivz0 (Theme Options > WooCommerce > Shop Elements > Variation swatches).

    5) Because you need to choose the variation to add a variable product to the cart. You can set the default variation in the product settings to get add to cart button https://prnt.sc/1irjkz4

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 19:22

    Hello,

    You are always welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 19:21

    Hello,

    Issue was caused by the PHP memory limit https://prnt.sc/1irdtjt
    Added define( 'WP_MEMORY_LIMIT', '256M' ); to your wp-config. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 19:16

    Hello,

    Try now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 19:15

    Hello,

    Are you talking about shop banner? It displays on the shop page only. If you want to add any content to the product category go to Products > Categories > add content to Product category description.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 19:14

    Hello,

    Go to XStore > Sales booster > Progress Bar > change Price {{Et_price}} For Count.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 19:08

    Hello,

    If you have 2 logos on your site it means that you copied header.php file from the previous parent theme version to child theme. Edit the child theme header.php file, compare it with the existing parent theme header.php and add the necessary changes that we did in the latest version.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 17:52

    Hello,

    Provide us with link to page where you use it and WP Dashboard access to inspect and help you.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    August 3, 2021 at 17:45

    Hello,

    Menu is ok for me https://prnt.sc/1iqmzwz

    Regards

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Viewing 30 posts - 5,911 through 5,940 (of 30,391 total)
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