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Viewing 30 posts - 4,951 through 4,980 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 17:37

    Hello,

    Take my apologies if you feel this way but I really did not mean anything wrong for you, I think you read my message with the wrong intonation. Maybe I chose the wrong words but I just tried to explain what exactly was made wrong to avoid problems in the future and draw your attention to the correct settings that you need to use.
    I’m here to help you and keep in mind that our team is still waiting for the FTP access to help you with the product prices if that question is still actual for you.

    You can contact our main department using the contact us page if you want to leave complaints.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 17:27

    Hello,

    No, you won’t lose changes after the WooCommerce or theme update.
    You can check your child theme and find woocommerce folder there. We made changes in mini-cart.php file.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 17:25

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 17:23

    Hello,

    Do you mean that you want to remove all the products, posts etc and get the niche-market demo?

    Because All departments menu icons you can edit from the menu settings https://prnt.sc/1u3y8yn
    You can choose what menu to show there using header builder option https://prnt.sc/1u3yc65
    Also, watch video tutorials about mega menu creation https://youtu.be/7QluEYxznKs but use Elementor page builder to edit Static blocks.

    You can use XStore studio to add sections from different demos https://gyazo.com/5d5761e92d7a4bedc35ebeb4877137d3

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 17:07

    Hello,

    Go to Theme Options > WooCommerce > Shop > Product Added Notification Type > choose Popup.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 17:02

    Hello,

    You may try a Nitro pack plugin. Try to enable JS combine in cache plugin options. Also, reduce the server response time.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 16:13

    Hello,

    I checked the Resource usage and see that WP default index.php in the logs https://prnt.sc/1u3pc2h, not theme index.php. So, tell me where did you get reports about the theme problem? We need screenshots of the requests or resource usage from our theme.
    To get a better understanding of the issue.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 15:50

    Hello,

    1) Go to Settings > Media > change thumbnails size to 110×110 there. Check the categories images after that. There is no option to add Custom size for that element.

    2) Add the below code to Theme Options > Custom CSS

    .et-secondary-visibility-on_hover .secondary-menu-wrapper:hover .menu, 
    .et-secondary-visibility-opened.et-secondary-on-home .secondary-menu-wrapper:hover .menu {
        animation: none;
    }
    
    .et-secondary-visibility-on_hover .secondary-menu-wrapper:not(:hover) .menu, 
    .et-secondary-visibility-opened.et-secondary-on-home .secondary-menu-wrapper:not(:hover) .menu {
        transform: translateY(-20px);
        animation: none;
        opacity: 0;
        visibility: hidden;
        display: block;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 13:48

    Hello,

    You are welcome.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 13:47

    Hello,

    Clear error logs, check your site and let me know if the mentioned errors appear on your site again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 13:25

    Hello,

    1) Page loads faster because I have optimized just a few images for the test. But not all of them! So, optimize all the images you use on your site.

    2) We don’t recommend you to mix page builders on the site because it slows down the site. So, if you chose the Elementor as the main page builder then recreate the mentioned page using Elementor instead of the WPBakery.

    3) I don’t see problem with the price filter or out of stock filter. Could you, please, provide us with video of the issue for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 13:25

    Hello,

    1) Page loads faster because I have optimized just a few images for the test. But not all of them! So, optimize all the images you use on your site.

    2) We don’t recommend you to mix page builders on the site because it slows down the site. So, if you chose the Elementor as the main page builder then recreate the mentioned page using Elementor instead of the WPBakery.

    3) I don’t see problem with the price filter or out of stock filter. Could you, please, provide us with video of the issue for better understanding?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 12:39

    Hello,

    Check again, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 10:34

    Hello,

    Nope, you did not. I told you that you need to import the Elementor version of the mentioned demo https://prnt.sc/1u2iz7u if you want to edit sections using Elementor. Or create page content from scratch.
    But you just disabled the WPBakery and tried to edit the WPBakery page using Elementor that’s not possible.
    Edit home page created Elementor using Elemenentor page builder https://prnt.sc/1u2hj5a

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 10:14

    Hello,

    Because you added 2 items for some products https://prnt.sc/1u2g3ca
    We made changes in child theme woocommerce/cart folder.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 10:08

    Hello,

    We don’t need cPanel. Please, create FTP or SFTP account and provide us with host, username and password.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 09:59

    Hello,

    Shop page does not have errors, I checked a few times. Border can’t cause the contrast error.
    I see that errors on the home page come from the Revolution slider layer https://prnt.sc/1u2dx8a Do you plan to change the slider and its layers?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 09:37

    Hello,

    I changed the Stretch row option to the default instead of Stretch row and content and set the slider Full-width type. Check your slider now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 09:28

    Hello,

    I see that your Dashboard does not work even if theme is renamed and changed. So, XStore theme is not the reason of the issue. Could you, please provide server error logs? Could you ask your hosting provider to take a look at the mentioned issue? I’m sure that problem caused either server settings or CloudFlare settings.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 29, 2021 at 08:46

    Hello,

    We got a reply from the Envato team https://prnt.sc/1u246er
    Vulnerability is related to WooCommerce Dynamic Pricing & Discounts plugin, not to the theme code itself. So, update the mentioned plugin to the latest version if you installed that.
    Theme code does not have any security holes.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 19:30

    Hello,

    We are not responsible for WP updates. I have updated WP to the latest version on your site but it would be better to contact your hosting provider to find out if they have any limits for the WP update because in the updates panel it asks to downgrade WP to lower version https://prnt.sc/1tz9h9o

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 19:15

    Hello,

    Because you chose Portugues lang in the Site settings instead of Portugues de Brasil (the translation that you uploaded) https://prnt.sc/1tz7fr7 . It’s important because Portugues uses pt_PT but Portugues de Brasil uses pt_BR.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 19:09

    Hello,

    Use Recorit tool to make a video and share link to your video here.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 19:08

    Hello,

    Because you connected that like personal https://prnt.sc/1tz6fvc
    I told you to choose the business type https://prnt.sc/1tz6kia instead of personal because your Instagram account is not personal, it’s a business account!

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 19:06

    Hello,

    Shop page content is placed in the container with the 1370px width and custom padding from Theme Options > Custom CSS that you can remove https://prnt.sc/1tz4lt7
    Home page content is also 1340px width + 30px padding https://prnt.sc/1tz5b6s for the default sections and stretched if you use Stretch section option https://prnt.sc/1tz5jp0

    Both shop page and home page has 15px paddings + margin auto but home page container has different color https://prnt.sc/1tz636a and that’s why visually you have 30px padding at the side. To avoid that add the padding: 0 for the content page https://prnt.sc/1tz6bda

    Check now.
    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 18:47

    Hello,

    Take our apologies for the delay in answering. Out developers are working to find fix for the mentioned issue. I’ll inform you once we get the solution.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 18:45

    Hello,

    I checked your Dashboard and don’t see any token there https://prnt.sc/1tz3fux
    Click Add account button > choose the business type and log in to your FB to allow token generation.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 18:43

    Hello,

    Watch this video tutorial please https://youtu.be/f07MBdnFPfk and create mega menu according to your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 18:41

    Hello,

    Provide us with WP Dashboard access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    September 28, 2021 at 18:41

    Hello,

    Provide us with WP Dashboard access to your site, please.

    Regards

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Viewing 30 posts - 4,951 through 4,980 (of 30,391 total)
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