Forum Replies Created

Viewing 30 posts - 3,691 through 3,720 (of 30,391 total)
  • Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2021 at 16:08

    Hello,

    We checked your site and see server response time error https://prnt.sc/21kgmlg
    So, contact your hosting provider. All the optimization settings in our theme are enabled. We don’t have more options to speed it up.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2021 at 16:06

    Hello,

    Provide us with WP Dashboard and FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2021 at 13:09

    Hello,

    Yes, I’m logged in and don’t see any error in Query Monitor https://prnt.sc/21jsab6
    So, could you, please, provide us with a video for a better understanding of your actions that cause that error?

    Also, provide us with FTP access to your site.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2021 at 13:07

    Hello,

    Do you want to change the text? What text should be there instead of “WATCH ADVERTISEMENT” ?

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2021 at 11:07

    Hello,

    Do you use CDN or any optimization service https://prnt.sc/21javl1 ?
    Looks that it cached styles and does not display the new ones.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2021 at 10:44

    Hello,

    I have added below code to child theme style.css of the test site.

    @media only screen and (max-width: 1200px){
        .template-container .product-category.columns-5:nth-child(5n+1) {
            clear: none;
        }
    }
    
    @media only screen and (max-width: 767px){
       .template-container .product-category.category-grid.columns-5 {
            width: 50%;
        }
        .template-container .product-category.category-grid.columns-5:nth-child(2n+1) {
            clear: both;
        }
    }
    @media only screen and (max-width:480px){
        .category-grid .categories-mask {
             zoom: 0.8;
        }
    }

    Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2021 at 10:24

    Hello,

    Oh, sorry. I have replaced with the code below

    .mobile-header-wrapper .et_b_header-cart .et_b-icon {
        display: none;
    }

    Check your cart in the mobile panel now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2021 at 10:19

    Hello,

    Oh, sorry. Check this one https://dropmefiles.com/qyz5N
    If you need any other template then just provide us with link and we’ll check. If it does not require premium addons then we’ll be able to send you an import archive.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 3, 2021 at 09:36

    Hello,

    Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 16:30

    Hello,

    Fixed. Check now, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 16:27

    Hello,

    Add the following code in addition

    .mobile-header-wrapper .et-promo-text-carousel a {
        line-height: 1.3;
    }
    .mobile-header-wrapper .et_promo_text_carousel .swiper-slide {
        flex-wrap: wrap;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 16:22

    Hello,

    You should be able to update theme and XStore core plugin from WP Dashboard > Updates.
    But you need to click update theme or update plugin button. There is no option to update theme or plugin without that. And actually it’s not even recommended because sometimes we release major updates that could cause issues on your site if you used child theme and changed something there. So, it’s always recommended to do backup before the major theme update.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 16:17

    Hello,

    1) That demo is Elementor demo, it’s not WPBakery demo. So, why do you need WPBakery plugin? It’s not recommended to keep enabled 2 page builders on the site at the same time because it slows down the site speed.

    2) There is no need to install all the bundled plugins. Install and activate only plugins that you really use. For example, if you use Elementor version and Elementor page builder as the main page builder and disable Massive Addons, WPBakery. If you don’t plan to use 360 products then disable Smart product plugin etc. Every additional plugin calls additional scripts and styles and slows down site. Take that into account and check the list of your plugins.

    3) You can’t import the archive pages, shop page is the archive page. Besides you already have the shop page https://butikmadame.com/shop/ So, what else do you want to import? Don’t clearly understand.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 16:04

    Hello,

    As a rule, such warnings come from the third-party plugins that you use.
    Provide us with WP Dashboard access to your site, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 16:01

    Hello,

    In this case, go to Static Blocks > edit Newsletter landing-watch block and change the iframe video code https://prnt.sc/21eqsox But link that you provided does not have option to get the video code, that’s just simple link to video.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 15:56

    Hello,

    Unfortunately, we don’t have option to change the order of the blocks for the mobile devices.
    You may try to add the below code to Theme Options > Custom CSS to change the order

    @media only screen and (max-width: 992px ){
        .single-product-builder > div > div .row {
            display: flex;
            flex-direction: column;
        }    
        .element-TFML4 {
            order: 1;
        }    
    }

    I see the product price for the mobile https://prnt.sc/21eo9hl

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 15:40

    Hello,

    Ok, glad to hear that you sorted out.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 15:35

    Hello,

    It looks the plugin does not support Ajax add to cart. I have disabled that in the Single product settings and now notice appears https://prnt.sc/21enb4y

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 15:10

    Hello,

    Could you, please, provide us with the screenshot of the error and link to page where you get that?

    Create separate topics if you have any other issues with the XStore theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 15:02

    Hello,

    1) Footer inherits you container width that you set in Theme Options > General > Site width. So, if you want to increase that then just change that width to 1500 for example.

    2) If you want to have off-canvas once you click the cart from mobile then the cart element should be in the mobile header https://prnt.sc/21eibi3
    In case you don’t want to show cart in the header then you can hide it using below custom in Theme Options > Custom CSS

    .mobile-header-wrapper .et_b_header-cart {
        display: none;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 14:47

    Hello,

    What text is missing? Could you, please provide screenshots for a better understanding? And also provide WP Dashboard access.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 14:45

    Hello,

    Enabled header mobile optimization in Theme Options > General, enabled Lazy loading for the product elements on the home page in the element settings. Cleared cache and tested your site again.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 14:42

    Hello,

    Glad to hear that issue was solved.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 14:40

    Hello,

    As a rule, such issue appears if you use cache plugin or CDN. Do you?
    Provide us with link to page where you have the mentioned issue, please.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 14:34

    Hello,

    If you have a lot of code there then it would be better to move it to child theme style.css if have already installed and used the child theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 14:32

    Hello,

    Unfortunately, we don’t have such option in our theme.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 14:30

    Hello,

    There is no special option for this. So, I added below custom to Theme Options > Custom CSS > Mobile

    .mobile-header-wrapper .header-promo-text span {
        white-space: normal;
        text-overflow: unset;
        line-height: 1.3;
    }
    .mobile-header-wrapper .et_promo_text_carousel {
    		--promo-text-height: 90px;
    }

    Check if it suits your needs.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 14:18

    Hello,

    In one of the previous topics you asked to make them closer, so we removed padding. Added that again. Check now.

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 14:07

    Hello,

    Add the below code to Theme Options > Custom CSS

    .et-mobile-panel .et_column>a .et_b-icon+span {
        line-height: 1.3;
    }

    Regards

    Avatar: Olga Barlow
    Olga Barlow
    Participant
    December 2, 2021 at 13:55

    Hello,

    1), 2) Seems issue was caused by Optimizar la entrega del CSS of WPRocket plugin. I have disabled and icon and header works ok
    3) Selector does not show empty categories because there are no products to search there. So, add products to your categories.

    Regards

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Viewing 30 posts - 3,691 through 3,720 (of 30,391 total)
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