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Viewing 30 posts - 1 through 30 (of 30 total)
  • Avatar: moorhouse
    moorhouse
    Participant

    Hi Jack,

    Thank you so much for your help.
    I will do that.

    Have a great day.

    Kind Regards,

    Kathryn

    Avatar: moorhouse
    moorhouse
    Participant

    Hi Jack,

    Thank you so much. I proceeded to do the update. It said they have updated successfully however i did get these warnings just below all the updates.

    Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /home/noteworthygirl/public_html/wp-includes/update.php on line 123

    Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /home/noteworthygirl/public_html/wp-includes/update.php on line 303

    Warning: An unexpected error occurred. Something may be wrong with WordPress.org or this server’s configuration. If you continue to have problems, please try the support forums. (WordPress could not establish a secure connection to WordPress.org. Please contact your server administrator.) in /home/noteworthygirl/public_html/wp-includes/update.php on line 467

    Thanks

    Kathryn

    Avatar: moorhouse
    moorhouse
    Participant

    Hi eva,

    Thank you i already updated to that version when the update arrived.
    I am just curious as to the next update as there is a woocommerce update to 2.5.2 and due to that my currency plugin also has an update.

    The last time i updated woocommerce before updating the theme it change my shop layout. Just wondering whether i need to wait for the next theme update?

    Thank you.

    Kathryn

    Avatar: moorhouse
    moorhouse
    Participant

    Hi there,

    Sorry i didn’t mean plugin update i mean’t theme update?

    There is a woocommerce update so i was wondering whether i should wait for the theme update and when that would be available?

    Thank you so much.

    Kind Regards,

    Kathryn

    Avatar: moorhouse
    moorhouse
    Participant

    Hi Eva,

    It works. Thank you for your help.

    There is a Woocommerce update, will here be a plugin update soon?

    Kind Regards,

    Kathrym

    Avatar: moorhouse
    moorhouse
    Participant

    Hi eva,

    Thank you. I did the theme update and didn’t realise it would clear out the /* */ changes we made to the meta tags. I tried to put them in and i incorrectly placed them around the image meta tag and i get this error:

    Parse error: syntax error, unexpected ‘}’ in /home/noteworthygirl/public_html/wp-content/themes/legenda/framework/theme-functions.php on line 1323

    Would you be able to adjust it for me so i can see where it was placed again and then i will correctly adjust it on my other site.

    Thank you.

    Kind Regards,
    Kathryn

    Please, contact administrator
    for this information.
    Avatar: moorhouse
    moorhouse
    Participant

    Hi Jack,

    When i try to share to Pinterest the wrong image is used. I have an image set to use for Pinterest and for Facebook that is different to the featured image. It has optimized dimensions for each social platform. The plugin i use is WPSSO. It allows me to set the image i want shared on the various platform.

    When i share to facebook it uses the correct image i have set but when i share to Pinterest it does not share the image i have set. For example i have an image set for facebook for the URL below that is 1200px x 630px. It shares that image correctly. I have set an image for Pinterest that is 735×1102 however it shares the featured image.

    This is the URL:

    http://zoeyandlogan.com/shop/baby-gift-bundle-misty-grey/

    You will notice it shares a specific image to facebook that is different to the featured image (which is correct) and when shared to Pinterest it is not sharing the set image but rather the featured image.

    So when i was looking at the code i saw that it said share-pintrest and later on pinterest and wondered if that could be affecting something?

    Thanks for your help.

    Kind Regards,

    Kathryn

    Avatar: moorhouse
    moorhouse
    Participant

    Hi Jack,

    Thank you for your help.

    I noticed in the code there is the following:

    <li class=”share-pintrest”>
    <span class=”icon-pinterest”></span>

    Is the Pinterest shown above meant to be Pintrest or Pinterest? It says “share-pintrest” and then the rest are spelt pinterest.
    I am having trouble sharing the image i set for pinterest and wondering if this may be affecting it.

    Kind Regards,

    Kathryn

    Avatar: moorhouse
    moorhouse
    Participant

    Hi eva,

    Thank you so much. I see the error and i appreciate your assistance.

    There is still one warning i receive which is for meta property image. Do i put the same /* */ around the following:

    if(!has_post_thumbnail( $post->ID )) {
    $default_image = get_site_url().’/wp-content/uploads/facebook-default.jpg’;
    echo ‘<meta property=”og:image” content=”‘ . $default_image . ‘”/>’;
    }
    else{
    $thumbnail_src = wp_get_attachment_image_src( get_post_thumbnail_id( $post->ID ), ‘large’ );
    echo ‘<meta property=”og:image” content=”‘ . esc_attr( $thumbnail_src[0] ) . ‘”/>’;
    }
    echo “”;

    Avatar: moorhouse
    moorhouse
    Participant

    Hi Eva

    Thank you so much. I tried to comment out the code and now i have this error. The developer i work with is not available at the moment. Can you assist in correcting?

    Parse error: syntax error, unexpected ‘<‘ in /home/noteworthygirl/public_html/wp-content/themes/legenda/framework/theme-functions.php on line 1307

    Thank you.

    Kathryn

    Avatar: moorhouse
    moorhouse
    Participant

    Hi Eva

    Thank you so much I appreciate your assistance. It worked!

    I need help with another issue regarding meta tags on both sites. I have a plugin WPSSO and in order to allow the correct images to share to social channels with the description I set using their plugin I need to ensure there are no duplicate meta tags. It appears there are a few meta tags that are conflicting.

    Would you be able to disable those meta tags from the theme? The following Meta Tags are duplicates.

    Meta property=”og:title”
    Meta property=”og:type”
    Meta property=”og:description”
    Meta property=”og:URL”
    Meta property=”og:site_name”
    Meta property=”og:image”

    I am not sure where I would go to disable them. The plugin I purchased optimizes the social sharing capabilities by allowing me to set images with specific dimensions for each social channel.

    Please let me know if this would be possible. Thank you so much. If you need me to create a new ticket for this let me know. FTP and logins are still the same.

    Kind regards

    Kathryn

    Avatar: moorhouse
    moorhouse
    Participant

    Hi Eva,

    Thank you, the hosting guys got back to me. Here are the FTP details as well as login info.
    Both of my sites have the same problem. I have given login and FTP for both.

    Thank you for your help.

    Kind Regards,

    Kathryn

    Please, contact administrator
    for this information.
    Avatar: moorhouse
    moorhouse
    Participant

    Hi there,

    I ended up adjusting it and it is working now. I will fix it again after the next update.

    Thanks so much.

    Kind Regards,

    Kathryn

    Avatar: moorhouse
    moorhouse
    Participant

    Hi Jack,

    Thank you they seem to be sharing at the right size now.
    Thank you so much for your help.

    Kind Regards

    Avatar: moorhouse
    moorhouse
    Participant

    Hi Jack,

    Thank you for your reply. No i haven’t edited the file as i am unfamiliar with code and i use plugins to add any additional requirements to the theme.
    I was hoping you would be able to help me fix the sizing issue when using the theme’s social sharing button?

    Thank you.

    Avatar: moorhouse
    moorhouse
    Participant

    Hi Jack,

    Yes thank you. It seems that once i took it off under construction and used Facebook Debug it worked.

    Thank you, you can close this topic.

    Kind Regards

    Avatar: moorhouse
    moorhouse
    Participant

    Hi there,

    I do apologise. I realised my site is under construction and therefore when sharing it, it pulled through the information from the under construction page. When taking it online to test the sharing button and using facebook debug it seemed to pull the post title and image correctly.

    Thank you.

    Avatar: moorhouse
    moorhouse
    Participant

    Hi Eva,

    Thank you it appears to be working again.
    I appreciate all of your help with the issues.

    Kind Regards

    Avatar: moorhouse
    moorhouse
    Participant

    Hi Eva,

    Thank you so much. The VC element works perfectly now. I am still getting the following error on the site page:

    Fatal error: Call to undefined function et_translateColumnsCountToSpanClass() in /home/noteworthygirl/public_html/wp-content/themes/legenda/framework/theme-functions.php on line 1998

    Do you know what that is?

    Thank you

    Avatar: moorhouse
    moorhouse
    Participant

    Hi Eva,

    Thank you. I contacted the developer and he tested these new login details from his side.
    Thank you for your help. I do appreciate it.

    Please, contact administrator
    for this information.
    Avatar: moorhouse
    moorhouse
    Participant

    Hi there,

    It appears you are using the WordPress login instead of ftp login?
    Here are the ftp login details.

    Thanks

    Please, contact administrator
    for this information.
    Avatar: moorhouse
    moorhouse
    Participant

    Sorry i incorrectly typed the password.

    So sorry! Thank you for your help.

    Please, contact administrator
    for this information.
    Avatar: moorhouse
    moorhouse
    Participant

    Hi please see new info below.

    Please, contact administrator
    for this information.
    Avatar: moorhouse
    moorhouse
    Participant

    Hi there,

    Thank you. We tried uploading the file however we seem to get this error:

    Fatal error: Call to undefined function et_translateColumnsCountToSpanClass() in /home/noteworthygirl/public_html/wp-content/themes/legenda/framework/theme-functions.php on line 1998

    The developer said he has fixed the login for Noteworthy Girl. Would you be able to have a look and see if you can access it now?

    Thank you.

    Please, contact administrator
    for this information.
    Avatar: moorhouse
    moorhouse
    Participant

    Hi there,

    Just contacted developer he fixed and says, please try again.

    Thank you.

    Avatar: moorhouse
    moorhouse
    Participant

    Hi there,

    Thank you for your reply.

    Please see details below.

    Kind Regards,

    Please, contact administrator
    for this information.
    Avatar: moorhouse
    moorhouse
    Participant

    Thank you so much for your help.

    I really appreciate the effort you all took to assist me.

    Kind Regards

    Avatar: moorhouse
    moorhouse
    Participant

    Hi there,

    Just checking you received the new FTP details?

    Thank you for your help.

    Please, contact administrator
    for this information.
    Avatar: moorhouse
    moorhouse
    Participant

    Hi there,

    Please try it again now.

    Thanks

    Please, contact administrator
    for this information.
    Avatar: moorhouse
    moorhouse
    Participant

    Hi Please see details below.

    Please, contact administrator
    for this information.
Viewing 30 posts - 1 through 30 (of 30 total)