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Viewing 12 posts - 1 through 12 (of 12 total)
  • Avatar: Monse_Peruzzi
    Monse Peruzzi
    Participant

    Hello thank you very much for your answer, I didn´t understand all sorry, so I have to disable the plugin WP Mail SMTP so the site can work with the emails that the theme has in the new version?

    Avatar: Monse_Peruzzi
    Monse Peruzzi
    Participant

    Hello thank you! It is working now.

    Best wishes,

    Avatar: Monse_Peruzzi
    Monse Peruzzi
    Participant

    Hello, I deactivated some plugins related to Woocommerce for a short moment but the issue still existed, including Paypal.
    Screen record: http://bit.ly/3be0cqd
    I reactivated those plugins again.

    Can you help me solve this issue please, this didn’t happen before until we updated the theme.

    Regards,

    Avatar: Monse_Peruzzi
    Monse Peruzzi
    Participant

    Hello Muhammad, I have recorded another video from my computer. The link is
    https://kapwi.ng/c/qdTVEWm4

    I have the problem with all products, when you are watching a product and you want to make a variation swatch from the first image there’s no error, but if you scroll to other photos the variation doesn’t change in the main image just in the little ones. This didn’t happen before the update.

    I would appreciate if you help me solve this.
    Regards,

    Avatar: Monse_Peruzzi
    Monse Peruzzi
    Participant

    Here is the proof of the domains that are mine and as I said before the first domain we had was bexclusivestore.com anf then we replaced it for beprivee.com, however how could someone use my license if it is only for one user and I was using it? Yesterday my site http://www.beprivee.com had it until we deactivated it because as I told you before we have been having problems with the web. Please help me by taking them away my license so I can use it in my site. I paid it with my card, I have the license and also the confirmation e-mail that I bought it. Here are the screenshots, I am absolutely sure that domain has proof of nothing!

    Please contact administrator
    for this information.
    Avatar: Monse_Peruzzi
    Monse Peruzzi
    Participant

    Hello Olga about your message, my first domain was http://www.beexclusivestore.com but we decided to change it for beprivee.com because we didn´t like the previous name. However the other URL farmbox.eii.com.mx isn´t mine, is there a way you can deactivate my theme for that web and activate it for http://www.beprivee.com? The reason we deactivated was because we had some problems with the web and decided to start it again from the beginning.

    Avatar: Monse_Peruzzi
    Monse Peruzzi
    Participant

    Hello Olga, sorry for the intrusion however I have problems with support because my inquiries close automatically.
    This was my message:
    Hello, I have a problem reactivating my XSTORE theme. Today I deactivated my theme because I had problems with the web however when I tried to activate it again I wasn´t able. In a previous message you told me that my license is being used by this website https://farmbox.eii.com.mx/ however I have never seen it in my life until you send me the URL. I am the only owner of this license and I have my certificate that proves it. I would really appreciate if you help me reactivate my xstore theme in my site http://www.beprivee.com ASAP, it has been activated in my site since I purchased it months ago.

    When I try to activate it it says the following:
    You have reached activation number limit.
    According to the ThemeForest license policy, you can use 1 license for 1 project only.
    Ping us along the way if you have any questions here.

    Regards,

    Avatar: Monse_Peruzzi
    Monse Peruzzi
    Participant

    Please help me me this is the third time I post it.

    Avatar: Monse_Peruzzi
    Monse Peruzzi
    Participant

    When I try to activate it it says the following:
    You have reached activation number limit.
    According to the ThemeForest license policy, you can use 1 license for 1 project only.
    Ping us along the way if you have any questions here.

    Avatar: Monse_Peruzzi
    Monse Peruzzi
    Participant

    You mentioned the licence is used in this webpage however this domain is not mine. https://farmbox.eii.com.mx/
    We are trying to reinstall it in http://www.beprivee.com

    Avatar: Monse_Peruzzi
    Monse Peruzzi
    Participant

    I have already reinstalled WordPress, I just need to be able to activate XStore theme.

    Do you need to access the web or something special?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Monse_Peruzzi
    Monse Peruzzi
    Participant

    This domain: https://www.beprivee.com

    Thanks!

Viewing 12 posts - 1 through 12 (of 12 total)

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