Hi, Olga as mentioned in the ticket – it is Theme version 3.14

Credentials are in the private content section.

Thank you.

Did you update the theme manually or using automatic update?

Thank you.

Hi, thank you for waiting. Let’s get things on the right track.

Here is a quick recap:

1. I’ve used the automatic theme update and as stated in the ticket history, lots of things happened.
2. You’ve looked into that and the conclusion was that something strange happened during the automatic theme update and you said it is most likely hosting-related.

As per your investigation this is what happened:
How the auto update works: WP downloads the theme to /wp-content/upgrade/, extracts the theme, deletes the old one, and copies up the new one. I can’t understand why your server created folder with strange name instead of the normal one but as I can see the xstore folder in inside the xstore-ajf7nk folder http://prntscr.com/evw8cg

3. Then we agreed that:
a) even though it appears server-related, you would take a look into it and help to fix it
b) you would upgrade it to the latest version and make sure the automated upgrade worked
c) you mentioned that no data loss will occur since it is a site being developed.

Administrative access to hosting panel and wordpress access is provided in private section.

I understand that you are going an extra mile here and I really-really appreciate it.
Thank you!

Sure, it would be great.

1. Can you please make sure that nothing will be lost during the update/re-installation and the site will be functional?
2. Will it be enough if I give you admin access and full acces to cPanel? (there is only one site running on it)

Thank you!

I understand after the mistake in the line you couldn’t login anymore, but an email would help just to let me know about it.

Back to the technical part….

As you explained – there are 2 ways of achieving this result:
a) through the child theme nd addig snippet to functions.php there
b) through editing translation files

Which one would you recommend? (I like the child theme since it keeps the changes after the theme update.)

Please next time you do modification, please make sure it works – my WHOLE WEBSITE IS DOWN
http://imgur.com/a/8b9iM

I’m really not cool with loosing my face and reputation when client calls me and says that the site is down. I really would expect support personnel to do do a quality work and not to bring the site down.

Thanks.

Would you recommend using this solution? (or the po files?)
https://isabelcastillo.com/change-product-description-title-woocommerce

Sorry, for a late reply I was on vacation.
I’m not sure why you assume I renamed the theme folder – I didn’t.
According to the name under themes folder it looks like the update procedure by itself creates a separate folder – you can see it here: http://imgur.com/a/BuGde, so it is more likely a bug. Again, I haven’t changed anything.

So what should I do with all the messed up display of the inactive widgets?

http://imgur.com/a/1yURY

Please advise.
Thank you.

Thank you 2 tabs should be more than enough. So far I’m really amazed by the flexibility of your theme.
One quick question, please take a look at the screenshot http://imgur.com/a/9NAiA
How can I change the word DESCRIPTION to the wording of my choice?

Thank you.

Thanks, I can’t figure out though where the orange border in the slider comes from – the one in which every item is displayed.

Thank you.

Thanks a lot. And thank you for placing the changes!

Elijah.

See access credentials in the private content section