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Viewing 30 posts - 151 through 180 (of 190 total)

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MichaelB

Participant

November 26, 2020 at 22:21

I know but every time we get the same answer “It isn’t the theme at fault” but clearly is 🙁

My score on GTMetrix dropped to E since the latest update.

Something in the theme is causing the theme to be slow!

#261460 Copied In reply to: Speed Issues

MichaelB

Participant

November 26, 2020 at 22:16

Okay.

All fixed now.

Thank you.

#261458 Copied In reply to: I cannot install the latest theme

MichaelB

Participant

November 25, 2020 at 22:29

Same issue 🙁

#261282 Copied In reply to: Problem with Update to Latest Core Plugin and Xstore Theme

MichaelB

Participant

November 25, 2020 at 22:25

Same issue here 🙁

#261281 Copied In reply to: XStore Core 3.1.3 version

MichaelB

Participant

November 22, 2020 at 17:04

Thanks.

Can you tell me roughly when the next theme update will come out?

Can you also tell me the new features expected?

#260729 Copied In reply to: What theme number is the latest?

MichaelB

Participant

November 20, 2020 at 22:54

Thanks Olga 🙂

#260575 Copied In reply to: Add Facebook Messenger as a chat option

MichaelB

Participant

November 15, 2020 at 17:37

Thank you for your response. You’re the best 🙂

1) Not when viewed on a mobile device. It shows a white background. Bug? Edit: This is now fixed. How strange? I just kept doing what I tried the previous 20 times of hitting the publish button when making changes. Mobile view on a mobile device now works fine.

2) Thank you. I look forward to a response.

3) Thanks but how do I do what I want to achieve? Please check with your developer. I can wait until Thursday if required.

4) Thank you. Understood 🙂

#259667 Copied In reply to: Header questions

MichaelB

Participant

November 14, 2020 at 00:36

Thank you very much!

Really helpful 🙂

#259474 Copied In reply to: Login panel

MichaelB

Participant

November 14, 2020 at 00:30

You’re amazing.

Problem fixed!

#259472 Copied In reply to: Navigation menu issue

MichaelB

Participant

November 12, 2020 at 23:04

Can you tell me the name of the cached plugin?

I might give it a go…

#259285 Copied In reply to: Optimizing webshop speed

MichaelB

Participant

November 12, 2020 at 02:30

There are numerous ways to update the theme.

I suggest you look at this https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ and in particular update your site by following the “Update using Automatic Updates” section.

It is suggested you backup your site before attempting to update the theme.

You may have a backup plugin already installed. Log into WordPress and check your installed plugins. I have a backup plugin called WP File Manager.

If you don’t have a plugin, then try the below:

https://wordpress.org/plugins/updraftplus/

I’ve used it before and it’s great. I’m unable to find a link to the WP File Manager plugin but it doesn’t matter as the above link should help backup your site.

#259058 Copied In reply to: Theme update

MichaelB

Participant

November 11, 2020 at 22:07

I can see it published.

Thank you!

#259046 Copied In reply to: New theme update (looking for a version after 7.1)

MichaelB

Participant

November 11, 2020 at 21:32

The footer issue is fixed (I did state this in my last post)…

You often do this with users… Tell them that their site is fast? I’ve just provided you with evidence that my site isn’t fast and for some reason you have moved away from the widely known website GtMetrix to something less common.

I am also disappointed you pointed me to a page to submit a request when you have helped other users with slowness to their site.

Version 7.1 is rubbish and that’s why you’re having to release an update soon after. It wasn’t tested properly because if it were then we wouldn’t have so many people posting problems with version 7.1 in the forum!

My hosting provider has been contacted to fix the slowness parts on their end. I know you mentioned this before but I know you can do things too but just cba.

I’m closing this thread as my hosting provider will take forward your points above. If they don’t know then I’ll tell my 130,000 subscribers to never use them.

Thanks for not helping.

#259045 Copied In reply to: Can someone please install 7.1 and a child theme?

MichaelB

Participant

November 11, 2020 at 18:19

Can you please be more specific on what you need help with?

It will help the staff members for when they get to look at your thread.

Thank you.

#259017 Copied In reply to: Help with Xstore theme

MichaelB

Participant

November 10, 2020 at 19:16

Thank you Olga. I managed to fix the footer situation. Your suggestion was great.

All that is left is speed improvements…

Please explain what has been done to address my ridiculously slow loading time? I provided a screenshot of this above so please don’t say it works fine for you… I know to take some issues to my hosting provider but what have you/your colleagues done to address this particular issue? If you need more time then that’s fine but just let me know you/your colleagues are working on it.

Seperately, regarding point 3 the footer is back and the social media icons now display (great) but why does it go strange and then I clear the cache it works. Moments later of editing it goes strange again and I have to clear the cache. What font style should my hosting provider unblock?

Thank you.

#258912 Copied In reply to: Can someone please install 7.1 and a child theme?

MichaelB

Participant

November 10, 2020 at 19:11

No, Olga… I feel insulted you would suggest that. It seems like you closed it as your fantastic colleague Rose Taylor opened it. I really hope you learn from here 🙂

P.S. I have closed this thread. Don’t close my thread again and blame the customer 🙂

#258907 Copied In reply to: Second time and someone has closed my thread??

MichaelB

Participant

November 10, 2020 at 16:56

I will but can you please let the developer team know it is a bug?

It is clearly a bug as the demo even has the issue.

#258877 Copied In reply to: The mobile version is not displayed properly.

MichaelB

Participant

November 10, 2020 at 14:12

It works.

Great job!

I’ve closed this thread now 🙂

#258836 Copied In reply to: I want wish list removed

MichaelB

Participant

November 10, 2020 at 14:09

Thanks.

I’ll close this thread now.

#258834 Copied In reply to: Reopen and respond to the below thread (not sure why someone closed it)

MichaelB

Participant

November 10, 2020 at 13:50

Please try mobile view of my site. Details provided below including URL.

Unable to provide screenshot as difficult to do on phone.

On mobile view you can see wishlist mentioned.

Please contact administrator
for this information.

#258827 Copied In reply to: I want wish list removed

MichaelB

Participant

November 10, 2020 at 10:52

Thank you for your response.

I will get in contact with my hosting provider.

Can you please confirm you have done the speed improvements that you can do? I’ve noticed you’ve helped other users with speed issues and outlined what you have changed. If you could list those changes it would be great.

Also, can you please add the broken footer (footer column 1) back onto my template. I cannot add it as option is greyed out.

#258779 Copied In reply to: Can someone please install 7.1 and a child theme?

MichaelB

Participant

November 9, 2020 at 22:59

Agreed.

Hopefully, a fix will be provided for us.

#258743 Copied In reply to: The mobile version is not displayed properly.

MichaelB

Participant

November 9, 2020 at 19:51

Yep but I don’t want to use a plugin.

I’d rather the above user just posts the solution.

P.S. No need to respond to me 🙂

If the user posts the solution then great. If not, then not the end of the world 😀

#258732 Copied In reply to: Sharing URL to Facebook

MichaelB

Participant

November 9, 2020 at 19:43

Thank you.

#258729 Copied In reply to: Why not put some closed threads of FAQs at the top of the forum section

MichaelB

Participant

November 9, 2020 at 17:41

I have the same problem too.

@Rose – Is there a solution? It seems like a bug more than anything if on the demo it is wrong too… Please find a solution for now and report it as a bug so the developer can sort it out properly.

#258689 Copied In reply to: The mobile version is not displayed properly.

MichaelB

Participant

November 9, 2020 at 16:17

You’re a star.

Thank you very much!

I know how to edit it from here but I just need someone to do the below please:

Speed enhancements to the site…

“We use nginx/1.19.3, PHP version:7.4.11, WordPress memory limit: 256Mb, PHP max input vars: 3000, PHP time limit: 60, MySQL version:5.5.5-10.1.46-MariaDB)”

Quote taken from this link -> https://www.8theme.com/topic/major-performance-problemes/#post-257423

Evidence of poor loading: https://gtmetrix.com/reports/www.4worlddomination.co.uk/3u6FvoNX

1) Please ensure my site has the same settings as above or greater and please do anything else necessary to speed up the site. If you cannot match all the settings then please let me know which settings you couldn’t and how I could arrange for it to be done myself.

2) Fix the bottom right button which enables users to scroll up. The button displays fine on Safari (iOS) but not on a desktop. Please report it as a bug too as it has happened to me on the last version of this theme. It’s a bug but I’m sure you can fix it now rather than tell me to wait!

3) Please fix the social media icons in the footer header. It was displaying icons which don’t relate to social media sites. Update: I tried to fix it myself by removing the widget in footer column 1. I then tried to add the widget back but it doesn’t allow me to do so? BUG 🙁

4) Add a widget at the bottom of the page which is a slider of “Google Reviews”. I can link the correct page after.

#258671 Copied In reply to: Can someone please install 7.1 and a child theme?

MichaelB

Participant

November 9, 2020 at 16:16

Can you please share the solution?

#258670 Copied In reply to: Sharing URL to Facebook

MichaelB

Participant

November 9, 2020 at 16:10

That’s a shame.

I have suggested to add it as a feature.

Idea submitted.

Thank you.

#258666 Copied In reply to: Multiple headers (change on scroll)

MichaelB

Participant

November 9, 2020 at 16:09

Thanks but I still think a closed FAQ thread which is stuck to the top of the forum would work wonders or especially a bugs list! That would be SO helpful for us customers!

#258664 Copied In reply to: Why not put some closed threads of FAQs at the top of the forum section

MichaelB

Participant

November 8, 2020 at 17:47

Do you think this could be actioned before Tuesday?

I need this demo installed (childs theme please)

https://xstore.8theme.com/elementor/demos/landing/

And I don’t want WPBakery installed. Elementor would do just fine.

Thank you.

#258491 Copied In reply to: Can someone please install 7.1 and a child theme?
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