Replies by Mentadata | 8theme forum

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Viewing 26 posts - 1 through 26 (of 26 total)

Mentadata

Participant

April 7, 2016 at 18:39

Dear Eva,
please see my private answers

BR
Rodrigo

Please, contact administrator
for this information.

#120390 Copied In reply to: Problems with "visula composer" Relesae 4.8.1 works fine but the updates no

Mentadata

Participant

April 7, 2016 at 15:30

Eva,
thank you, we enclose the data you asked for.

BR
Rodrigo

Please, contact administrator
for this information.

#120374 Copied In reply to: Problems with "visula composer" Relesae 4.8.1 works fine but the updates no

Mentadata

Participant

December 29, 2015 at 19:52

Hello Jack,
sorry for this issue. In the first ROYAL web site one member of my team had developed the Spanish translation , and the member started the new ROYAL site and when I reviewed the NEW site I detected the wrong word, and I thought that was in the theme core.
Anyway we solved it with editing .po file with the right word.

Thanks for your support, and sorry again for this mistake 😉

You can mark this ticket as “solved”

#106222 Copied In reply to: Translation BREADCRUMBS "go to previous page" in Spanis to "Volver a pagina ante

Mentadata

Participant

December 29, 2015 at 12:21

Hi Jackson,
thanks for yopur answer,. I know that I can change manually >(.po file), but if in your defeault Spanish language you include “Volver a página anterior” instead “Volver a pagina anterior” will be with the right orthography.

Is not an urgent issue

Rodrigo

#106148 Copied In reply to: Translation BREADCRUMBS "go to previous page" in Spanis to "Volver a pagina ante

Mentadata

Participant

February 10, 2015 at 18:09

Eva,
we didn´t do anything and now works. I asked the ISP in order to check if they had modified anything.
Because you didn’t do anything in our environment, isn´t it?

Regards
Rodrigo

#40966 Copied In reply to: the option page blank – backend

Mentadata

Participant

February 10, 2015 at 15:06

Eva,
no they (ISP) told me that the limit is 128 MB. Is it enough for your theme?

Can we reverse our last modification?

#40908 Copied In reply to: the option page blank – backend

Mentadata

Participant

February 10, 2015 at 11:47

Eva,
thanks I told this issue to the hosting. They told us that´s it´s a problem of the installation/setup. The maximum memory limit is 128 MB. Is It enough for the theme?

For your information, the last modification we made was the option to show a message when somenoe click with the righ click mouse in the front end show a customize message.

We want to reverese this option in order to test if this is the problem. But I can´t acces to this option. How can we change this option? could you help us?

#40848 Copied In reply to: the option page blank – backend

Mentadata

Participant

February 9, 2015 at 23:32

We enclose the information in private content

Please, contact administrator
for this information.

#40741 Copied In reply to: the option page blank – backend

Mentadata

Participant

February 1, 2015 at 21:19

Eva,
with the release 1.6.1 now works the VC 4.4.2

So the solution s in the update 1.6.1

Regards
Rodrigo

#38642 Copied In reply to: Royal 1.6 and Visual Composer 4.4.2

Mentadata

Participant

January 31, 2015 at 16:50

Eva,
In the online we keep your login access. But in the online site we have the oold visual composer 4.3.4. You can test the new if you want.

Please, contact administrator
for this information.

#38559 Copied In reply to: Royal 1.6 and Visual Composer 4.4.2

Mentadata

Participant

January 31, 2015 at 13:15

With the visual composer 4.4.2 in Royal 1.5 (we tested today)or in 1.6 is not fully compatible. If you go to a page created the column manager didn’t appear so I can’t modify the columns. And if I go to create a new page it’s the same: the column manager didn’t appear.
Regards

#38538 Copied In reply to: Royal 1.6 and Visual Composer 4.4.2

Mentadata

Participant

January 29, 2015 at 17:31

Hi EVa,
yes. We had replaced the file and now works fine

Thanks

#38245 Copied In reply to: Tab and map elements sometimes refuses to load

Mentadata

Participant

January 29, 2015 at 17:30

Eva,
thank you very much.
You can close this ticket

Regards
Rodrigo

#38244 Copied In reply to: Woocommerce Add ons

Mentadata

Participant

January 28, 2015 at 19:09

Hi 8theme team,
I have a similar problem.
We have a contact page http://silu.es/contacto/ with a google map and works fine, but each time I modified any other page the map disappear in the front end,(still in the backend)
Should apply the anwser 19/12/2015—————

@bdavis you can try replacing your etheme.js file with this one:
http://testing.craigjohnsoninternational.com/wp-content/themes/royal/js/etheme.js
It’s the one that fixed my tabs.
——————————————

#37918 Copied In reply to: Tab and map elements sometimes refuses to load

Mentadata

Participant

January 28, 2015 at 18:57

Hi Eva,
now works fine. Thanks

Please could you tell us when will be available the new release?

Thanks again

#37913 Copied In reply to: Woocommerce Add ons

Mentadata

Participant

January 28, 2015 at 14:43

Hiv Eva,
please check now

#37827 Copied In reply to: Woocommerce Add ons

Mentadata

Participant

January 28, 2015 at 12:07

Hi EVa,
I send you how to repoduce the error (provate messsage)
Go to
http://silu.es/tienda/tradiciones/caja-cenizas-falla/
Yo have to introduce the name.
Then select/add to cart and the system give an screen “thinking” and don´t go ahead

Please don you know when wiull be luached the new upogfarde. You told us (14/01/2015) that in the following days Royal will be updated, but I didn´t see the update un theemeforest.

Please, contact administrator
for this information.

#37798 Copied In reply to: Woocommerce Add ons

Mentadata

Participant

January 12, 2015 at 12:44

Eva,

means that the two problems
1.- woocommerce warning messages (woo.php line 1320
2.- I can´t install the plug ins from the wp-theme installation

will be solved in the next release?

Do you know when will be lauched? I know very soon, but week/s day/s. How can we advnace until the new release, in order to have all ok for futher updates

Thans in advance

#32907 Copied In reply to: "Notice: Undefined variable"

Mentadata

Participant

January 12, 2015 at 11:57

Eva,
FYI
with the FTP user I give you. You can go to the folder LOGS and you can access to the errol.log and to the access log.

#32902 Copied In reply to: "Notice: Undefined variable"

Mentadata

Participant

January 10, 2015 at 19:09

Eva,
this afternoon our ISP had activated Server log, and I sent it you by email.

Regards

Please, contact administrator
for this information.

#32809 Copied In reply to: "Notice: Undefined variable"

Mentadata

Participant

January 10, 2015 at 13:02

Hi Eva,
did you detect the two problmes?

1.- woo.php looks likes is about this function et_support_multilingual_ajax
2.- Install plugins from the Roya installations. We have seen that you are installing some plug ins, one hour ago

We asume that the isuue is pending.

Can we help you?

Thanks in advance

#32766 Copied In reply to: "Notice: Undefined variable"

Mentadata

Participant

January 10, 2015 at 11:20

Eva,
I think that are two differents problems:
1.- woocommerce warning messages
2.- I can´t install the plug ins from the wp-theme installation

1: If we had deactivated the woocommerce plug in. The warning \woo.php on line 1320. disapear, Have sense because the warning s in the woo.php file (woocommerce file)
But with the woocommerce plug in deactivated I can´t install plug ins from the wp-theme page

I did the following test:
Go to plug-in –>add new –>upload new –> select plug in (zip format) -i sleected some Royal plug in from my local installation- And the plug in had installed without any problems. So I think that the wordpress has a problem to read the zip files installed with the theme.

#32756 Copied In reply to: "Notice: Undefined variable"

Mentadata

Participant

January 9, 2015 at 21:17

EVA,
Please see the following prvate information

Please, contact administrator
for this information.

#32715 Copied In reply to: "Notice: Undefined variable"

Mentadata

Participant

January 9, 2015 at 19:40

Hi Eva,
thanks for your answerr.
I set this parameter to ON and when we tried to install the plugins, but the system “told” that the plugin hasn´t a valid header o something like that (I have the language in Spanish).
SO we can´t install the plugins
Downloading setup …/wp-content/themes/royal/framework/plugins/revslider.zip…

Failed dowenload. Not Found

#32704 Copied In reply to: "Notice: Undefined variable"

Mentadata

Participant

January 9, 2015 at 16:33

Hi Robert,
i enclose the data

Please, contact administrator
for this information.

#32683 Copied In reply to: "Notice: Undefined variable"

Mentadata

Participant

January 9, 2015 at 16:03

Dear Eva.
we have the same problem. We bought the theme and we´re trying to setup our online store but I have this problem
Undefined variable: functions in …\themes\royal\framework\woo.php on line 1320

So we´re stopped

We´re in a hosting ISP. Perhaps some php variables?

PHP version 5.4.16 (is the top php release in our ISP)

Regrds
Rodrigo

#32677 Copied In reply to: "Notice: Undefined variable"

Viewing 26 posts - 1 through 26 (of 26 total)

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