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  • Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Thank you for your reply, I did test it with other themes, and I just wanted to make aware of the issue in there are customers using your theme and the issue that they might come across with such plunging

    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Thank you very much for your help. I also wanted to make aware that the plugin solid security basic is blocking the navigation bar, it only runs when I disable such plugin. and I have no idea why it is blocking it, it blocks the left side menu as well as the category carousel

    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    I have test fpt login please see private

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    It appears that you’re successfully logging in using the WordPress login credentials, which is indeed a positive development. Additionally, I’ve observed the creation of some menus, which is a step in the right direction. and that is why I have sent the previous message I just need those menus.

    I’ve already ensured that FTP access has been granted as required. Kindly review the details provided in the private message I’ve sent for further clarification and action.

    Thank you for your attention to this matter. Let me know if you need any assistance moving forward.

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Hi, have you were able to test and see what is causing the issue? I have noticed that you have create a new menu, and I would like to know how to add and have the main menu as the picture below.

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    I’d like to have the navigation menu on the right side on mobile devices. Currently, the menu is on the left side, which is functioning properly. However, on the right-side menu, only the categories ‘saddles’, ‘kid’s toys’, and ‘uncategorized’ are displayed. I would prefer to have all the same category sections available.

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    I am kind of surprise because your tean has been able to logon before with no issues, this link will not work https://aylesva.com/my-account/ you need to use the one I have provided on the prvate section . try it again and let me know

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    please see private

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Perfect, thank you very much for your help, everything looks good. Do you know what happened? even thought I had already made the change of hot to 2×1.?

    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    please chek private

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Hi, I have update the theme and core plugin but still shows only 2 categories under mobile on the upper right sandwich menu. please see private

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    thank you I have place the requested information on the private area,

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    how do I go about getting the categories on the mobile version 🙂

    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Still same issue when I go into the template seccion and at this time I do not want to enable it since the last time I did that it gave me the white screen of death, all your previous templates, like the home page and archive page work with no issues. but this one is given me hard time

    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Hi, thank you, unfortunately I had to restore my site from a backup because it causes my website to crash. giving me the white screen of death. This morning, I imported the template, and I did notice the same error message, so I decided to delete the file and not activate because I am afraid it may cause the same issue.

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Hi Tony, I have followed such steps but when I go to the single product, I see the following error. see Image

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    thank you for your reply, do I need to skip some of the steps? please see image. and also, it states required plugins, and it shows PRO elements. Do I just go ahead and install it ?

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Thank you very much for your help, everything seems to be working now. thank you for providing with the individuals files to change the home page to your new theme. Do I need to open a new case to get the single product layout and theme?

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Got it thanks, I also have the same issue with another image, and I did follow the steps suggested and it is working. I have noticed that every time I save changes. My cart pop us, regardless of what changes I am making.

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    got it thank you it is done. Much appreciated

    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Thank you very much for the help and the fast response. How do I go about getting the navigation menu?

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    that will work since like you have stated it, I have already made some customized pages. I like the front page , the category page,

    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Forgotten to add the following screenshot

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    thanks I will take a look at it again, with different systems and browsers

    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Please see private for video

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Please private message. thank you for the support. As you can see our sister site does not break their slider on two blocks for the ipad and iphone or mobile devices. I was able to replicate it but not the font. that is I was thinking on using the slider. Now as you can see the site takes about 3 seconds to open and I am not sure if that is because on the amount of items on the front page.

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    Thank you very much for your assistance. Much appreciated. I have looked at the video. and I have made the one I create on a later day the active one.

    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    I just wanted to give an update . I am recreating the footer not using blocks, I just inserted the footer using the xstore Studio

    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    I have verified and double checked, and I have created a new blocked and added to the Footer column 1 and still does not show up. I might be missing something, but I am not sure. Again, thank you for your promptly response.

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    Avatar: Marco A Jimenez
    Marco A Jimenez
    Participant

    thank you for your reply that is exactly what I followed the instructions on the video but when I choose under static blocks the block that I created for footer stills shows the old one. I will look at the video again to see if I miss anything.

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