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Viewing 25 posts - 1 through 25 (of 25 total)
  • Avatar: Marc_Savall
    Marc Savall
    Participant

    Thanks for the support! My topic “WooCommerce breadcrumb is not displayed in my product template” has been successfully resolved.

    Avatar: Marc_Savall
    Marc Savall
    Participant

    Thanks for the support! My topic “How to change backgroung color woocommerce message ?” has been successfully resolved.

    Avatar: Marc_Savall
    Marc Savall
    Participant

    OK. The breadcrumb displays correctly. However, when you click on “CEF Blue Series” (your image #2), ideally it would have taken you back to the page https://test.greennature.fr/product-category/cef/ by selecting the “Blue” tab, and not to the page https://test.greennature.fr/product-category/cef/cef-serie-bleue/.

    But I imagine that’s not possible?

    Files is visible for topic creator and
    support staff only.
    Avatar: Marc_Savall
    Marc Savall
    Participant

    Thanks for the support! My topic “Shift the bullet points to the right in the text” has been successfully resolved.

    Avatar: Marc_Savall
    Marc Savall
    Participant

    Thanks for the support! My topic “Conflict Paypal-XStore in the order page” has been successfully resolved.

    Avatar: Marc_Savall
    Marc Savall
    Participant

    OK, I’m no longer experiencing the problem; you’ve found the solution. We can close this case.

    Could you tell me exactly (with a screenshot?) where this option is, so I can make a note of it for future reference?

    Best

    Avatar: Marc_Savall
    Marc Savall
    Participant

    I installed the Perfmatters plugin. I managed to reduce the impact of the problem by checking “iframe and video” in the “Deferred Loading” and “DOM Monitoring” sections, and in the “Tools” section, I checked “Script Manager” and “Show Advanced Options.”

    Now, when you click outside the credit card form, card number no longer disappears.

    However, the problem persists when you resize the browser window—the credit card code disappears.

    We need to find the source of this compatibility bug between XStore and PayPal.

    Files is visible for topic creator and
    support staff only.
    Avatar: Marc_Savall
    Marc Savall
    Participant

    The problem persists. I’ve tried clearing the cache in three browsers (Edge, Chrome, and Brave). After a few seconds, the credit card form clears its contents. The same thing happens if you click outside the [woocommerce_checkout] section.

    https://www.greennature.fr/commande/

    My customers can no longer place orders (except via bank transfer), and I’ve been losing sales for several days.

    The situation is critical for me. If I use a different theme like StoreFront, I don’t encounter the problem. But I can’t change the entire theme of a site because all the pages are built using the XStore/Elementor theme’s features.

    Surprisingly, I don’t encounter this phenomenon on the testing site https://test.greennature.fr/commande/
    I don’t understand why.

    Avatar: Marc_Savall
    Marc Savall
    Participant

    Sorry, I didn’t understand your answer (fixed sidebar?). The Elementor settings are the same in Test and Production for the Checkout page.
    Can you explain more clearly what I need to do?

    Files is visible for topic creator and
    support staff only.
    Avatar: Marc_Savall
    Marc Savall
    Participant

    No, the problem doesn’t occur when using the customer address form, but rather the credit card form with the number, date, and CVV.
    Try entering a card number (PayPal or Stripe), then click outside the form or wait a few seconds, and you’ll see the card number disappear.

    Avatar: Marc_Savall
    Marc Savall
    Participant

    Hello. I just tested it, and I don’t see any difference. I tested it with Chrome and Brave. The credit card form still disappears as soon as I click outside of it or if I take too long to click “order”. In my opinion, the problem is not solved.

    Avatar: Marc_Savall
    Marc Savall
    Participant

    Try now.

    PS : If I activate the StoreFront theme, I don’t encounter any problems with PayPal or Stripe. As soon as I switch back to the XStore theme, the problem returns.

    Please contact administrator
    for this information.
    Avatar: Marc_Savall
    Marc Savall
    Participant

    I had the code analyzed by ChatGPT, and it tells me:

    – PayPal SDK is loaded globally and injects listeners across the entire window.
    – XStore + WooCommerce listen for any changes/focusouts and trigger update_checkout.
    – These scripts combined cause the payment block to be reset via AJAX as soon as you click elsewhere, so the Stripe field (iframe) is cleared.

    PayPal script (SDK “WooPPCP_Ecom_PS_CoreProfiler”) sets up blur, focusout, postMessage, and message listeners on the window to control the security focus between Stripe and PayPal iframes. When it detects a “click” event outside the card field, it forces a reset of the third-party hosted fields.

    Perhaps this will give you a clue ?

    Please contact administrator
    for this information.
    Avatar: Marc_Savall
    Marc Savall
    Participant

    Be carreful, production site !

    Please contact administrator
    for this information.
    Avatar: Marc_Savall
    Marc Savall
    Participant

    I have the same problem.
    I bought theme licence from you for my production website and another licence from GPLPlus for my test website.
    (I think it is strange I had to buy 2 licences but…)

    Please contact administrator
    for this information.
    Avatar: Marc_Savall
    Marc Savall
    Participant

    Hi Olga. I see change in theme custom CSS.

    You are VERY talented. Thank you very much. I love you ! 🙂

    1) OK perfect. I see code : .jet-woo-product-title { line-height: 2.5ex; min-height: 5ex; }
    2) Also
    3) OK I didn’t see that ! very well. There are configuration options everywhere in WordPress, difficult to see everything because everything is not grouped in the same place.
    4) I understand, it is the part of Elementor.
    5) Yes it is also a solution !

    Case closed. Best regards.

    Avatar: Marc_Savall
    Marc Savall
    Participant

    https://prnt.sc/104pn50
    https://prnt.sc/104pnl5

    1) It would be nice if your component could handle the number of characters in the title and the font size. It would be necessary to be able to align at least the buttons “Add to cart”.

    2) In the attached screens, I will want to align the filters correctly (basic component of WooCommerce).

    3) I would like to display the breadcrumb trail on the banner or at least at the top of the page. Currently, it is not working.

    4) I created an Elementor Pro template to display specific articles (essential oils, gemmotherapy, food supplements, for example). How do I get the right products to display on the page depending on what you choose from the menu ? Indeed in the template, if we display a list of products, we set the filter, for example, on “food supplements”. Therefore, if we want to display essential oils, it is food supplements that appear. In the core component of WooCommerce products, it seems to work. The content displayed is dynamic. I can’t do the same here. An “essential oils” page should be based on the template but display essential oils well. I don’t understand how to do that. Of course, I could create one template for each product category…

    Regards

    Avatar: Marc_Savall
    Marc Savall
    Participant

    In fact, your “Products” component can do the job, because it works with Ajax loading, but it is impossible to align correctly button “add to card”, for example…
    https://prnt.sc/103x5xq
    And you can’t manage the button aspect, you can’t change the number max of caracters of the title…

    Avatar: Marc_Savall
    Marc Savall
    Participant

    OK It works fine now. your explanations are clear. Problems solved. Thank you for this good support.

    Avatar: Marc_Savall
    Marc Savall
    Participant

    https://prnt.sc/xpl80r

    1) Hello. It works for romarin but not for gingembre. I don’t understand why. I emptied the browser cache.
    https://test.greennature.fr/product/he-bio-de-gingembre-test/
    https://test.greennature.fr/product/he-bio-romarin-verbenone-test/

    2) The wishlist “heart” is displayed twice. Each time I have to change CSS. Do you know why ?

    Line 9869 :
    /* .compare:before,
    .yith-wcwl-add-to-wishlist a:before {
    display: inline-block;
    font-family: ‘xstore-icons’;
    margin-right: 7px;
    background-color: transparent !important;
    }
    */

    Lige 9910 :
    /*
    .yith-wcwl-add-to-wishlist .show a::before,
    .yith-wcwl-add-to-wishlist .show a.button::before,
    .yith-wcwl-add-to-wishlist .add_to_wishlist::before {
    content: “\e908”;
    }

    .yith-wcwl-add-to-wishlist .yith-wcwl-wishlistaddedbrowse a::before,
    .yith-wcwl-add-to-wishlist .yith-wcwl-wishlistexistsbrowse a::before,
    .yith-wcwl-add-to-wishlist .yith-wcwl-wishlistaddedbrowse a.button::before,
    .yith-wcwl-add-to-wishlist .yith-wcwl-wishlistexistsbrowse a.button::before {
    content: “\e92d”;
    }

    .yith-wcwl-add-to-wishlist.wishlist-fragment .yith-wcwl-add-button a:before {
    content: “\e908”;
    }

    .yith-wcwl-add-to-wishlist.wishlist-fragment .yith-wcwl-add-button a.delete_item:before {
    content: “\e92d”;
    }
    .yith-wcwl-add-to-wishlist.wishlist-fragment .yith-wcwl-wishlistexistsbrowse a::before,
    .yith-wcwl-add-to-wishlist.wishlist-fragment .yith-wcwl-wishlistaddedbrowse a::before {
    content: “\e92d”;
    }
    */

    Please contact administrator
    for this information.
    Avatar: Marc_Savall
    Marc Savall
    Participant

    I use static blocks and I don’t know how to export them

    Avatar: Marc_Savall
    Marc Savall
    Participant

    Hello
    1) Yes but if I do not want to display subcategories anymore ? I think I found something : it doesn’t work with 0 but it seems to work with -1. All subcategories are now hidden. It is OK now with -1.
    2) OK cool.
    Thank you.

    Avatar: Marc_Savall
    Marc Savall
    Participant

    Hi. I don’t understand another thing : I have only one Header so the rendering should be the same everywhere ?
    Wishlist and Card are sometimes green and sometimes black…
    Home page : https://prnt.sc/vwgetj
    Product page : https://prnt.sc/vwgfwd
    And often, my search module just disappears… (near the menu). It is in HTML block 01. I think it is a bug. So I add it again in the HTML01, again and again…

    Avatar: Marc_Savall
    Marc Savall
    Participant

    Thank you. It is a good support.
    I will answer these points one by one maybe in severals times.
    1) First, I don’t understand why I have only 3 template (including the default template) and it is written “Multiple templates (4)” : https://prnt.sc/vud680
    2) Is it possible to add link to modify template directly on this screen ? :
    https://prnt.sc/vudaea
    maybe (in red) besire the “Edit” link, because it is very very long to open page… severals seconds with a good datalink and a good computer.
    3) “Save” recording does not always work (kind of timeout).
    4) Single Product Builder: Add New section … There is no “save” button, it’s incomprehensible ! We click on Publish but we don’t know what we did? No new template is saved. Is this the default template that we changed here?
    https://prnt.sc/vugq3k
    5) There is no way to specify the title of the template before saving. You must first click on “Save” button then on “Edit” button then again on “Save”…
    6) When there has been a change in the content, we should change the appearance of the button to invite us to save, because currently, “Save” button remains green whether we have made changes or not.
    7) When duplicating a template, it loses some elements in the sections, notably Custom HTML 01 … and it has changed the names of the sections. I have twice section 5. It is incomprehensible.
    https://prnt.sc/vugqn1
    8) Why severals HTML blocs with same name when creating template ? (Exemple with Custom HTML02 in the bottom of the screen)
    https://prnt.sc/vugrd9

    Please contact administrator
    for this information.
    Avatar: Marc_Savall
    Marc Savall
    Participant

    Thank you for your reply. Good support and very good theme.

    A few remarks, however. I find the ergonomics disturbing:
    – When we want to modify a page template, we do not know which template we are modifying (maybe you should add the name of the template in the title bar “Single Product Builder” ?.
    In addition, why the home page that is displayed above the “Single Product Builder” and not a “product” page ?
    Also, it should be possible to assign a “default” template, one of the created templates.
    – It is not possible to add several “additional content” on a template. It’s a shame, I would have liked to add two static blocks: the first for an image (banner) at the top of the page and the second for “legal notices” at the bottom of the page. These two elements are different depending on the product template.
    – The “Disable Single Product Builder” button is ON while it is being modified. It is strange ?
    – We only have 3 “HTML blocks”. When I use one for a product category template, it disappears from the list of HTML blocks for other templates. If I have more than 3 product categories, so I can’t customize each template with HTML blocks?
    – I did not find how to rename the sections names in the template builder (section 1, section 2 …)
    – When building the template with the “single builder”, you cannot specify the minimum size of an image in a section ? I could have tried to put a background image in the section, with a minimum of 200px for example.
    – I find it hard to navigate between Elementor’s page templates and the theme’s
    – I think I encountered a bug: When I modified the template of a product, I clicked on “save” and it “destroyed my product. The file still exists but cannot be opened with Elementor: “The Content Area Was Not Found in Your Page” …
    – I have the impression that there is a small bug also on “compare / wishlist”, the icon sometimes disappears. I do not know why ?
    – Is there a way to remove the “Delete” link next to the product option ? It is useless because the user can only select one item in the list.
    – I don’t know why but the static HTML block n°2 “Banner HE (id – 8181)” is not displayed.
    https://prnt.sc/vszcv6
    – On the other hand, WooCommerce still does not have a “GTIN” (EAN13) field. It only offers one SKU field. However, a GTIN is very practical for selling on marketplaces. I have to go through a “WooCommerce UPC, EAN, and ISBN” plugin, by Scott Bolinger. Would it be nice to XStore to add such a field? I would like to be able to display it next to the SKU on the product sheets.
    – When I imported the theme demos, it created the “Brand” section twice. Bug ?
    – I’ll be ready to pay a few dollars more to have Elementor Pro integrated into your theme. Do you plan to integrate it one day?
    – Likewise, I would like the Premium version of Yith Compare because it would be good if we could choose which fields to compare according to the product category. In fact, it is not the same information depending on whether you are selling essential oils or Functional State Corrector (CEF). Only the Premium version does this but I find it to be way too expensive / year.
    – I also noticed that the names of the sections were probably buggy. See the screenshot (2 x title “Section 5”) and I couldn’t figure out how to rename them.
    – When you click on “Save” on the “Single Product Builder”, it then reloads the default template and not the one you were setting up. 🙁

    Regards

    Please contact administrator
    for this information.
Viewing 25 posts - 1 through 25 (of 25 total)

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