Hi there,
I would suggest to add this code in Theme Options > Styling > Custom CSS:

.menu-main-menu-container {
    float: left;
    width: 237px;
}

.et-mobile-menu > li > ul > li a{
margin-left:-1px !important;
}

Hello,
I would suggest to add this code in Theme Options > Styling > Custom CSS:

div.products-page-cats{display;none !important;}

Hi there,
Thanks for contacting. I am delighted to assist you today. I would suggest to use this custom css code fix to resolve the issue.

div.portfolio-image img{
min-height:200px !important;
}

Hope I was able to help you with your concern.

Hi there,
I am delighted to assist you today. You can use this javascript code to get this feature.
$(‘a[href*=#]’).click(function(event){
$(‘html, body’).animate({
scrollTop: $( $.attr(this, ‘href’) ).offset().top
}, 500);
event.preventDefault();
});

Hope I was able to help you with your concern.

Hi there,
Thanks for contacting. I am glad to assist you today. Are you using the shared hosting ? How much plugin have you installed at your website? Actullay, More plugins consumes more resources. I would like to suggest to use the WP ENGINE hosting.

I hope that I was able to help you with your concern.

Hi,

The function “etheme_second_cat_desc” is already described in the parent theme, so if you re-declare that in the Child theme, then you can edit the function according to your needs. To override copy the function from parent theme and past that to child theme, and do the things you want to do.

function etheme_second_cat_desc() {
	global $wp_query;
	$cat = $wp_query->get_queried_object();

	if( property_exists( $cat, 'term_id' ) && ! is_search() ){
		$desc = get_term_meta( $cat->term_id, '_et_second_description', true );
	} else {
		return;
	}

	if ( ! empty( $desc ) ) {
		echo '<div class="term-description et_second-description">' . do_shortcode( $desc ) . '</div>';
	}
	return;
}

Let us know,

Thanks,
laranz.

Hi Sam,

Can you pass us the WP Login details, ‘caz previously shared one didn’t work, so that I can forward that to our development team, and take a look at the issue.

Let us know,

Thanks,
laranz.

Hi,

Please pass me the WP Login details and FTP login details, I don’t want the login for your hosting.

If the live site is working just fine with the old version means, just create another site for staging ( Something like dev.yoursite.com or staging.yoursite.com ) and we can try to update there first, and find the issue and then do the same of live site, so that it won’t affect the sales of the live site.

Let us know,

Thanks,
laranz.

Hi,

1. Great. 🙂
2. Can you pass me the WP Login details of the dev site, so that I can check what I can do. You want search like this in the dev site right? http://take.ms/gsxRj
3. Please create a separate thread for that issue, with all the details, steps to recreate the issue, screenshots, etc.,

Let us know,

Thanks,
laranz.

Hi,

Can you pass us the WP Login details in a Private content, so that I can check what is the issue. Or pass us your child theme, so that I can debug it.

Let us know,

Thanks,
laranz.

Hi,

Try this in your .htaccess file,

<IfModule mod_headers.c>
    Header set Access-Control-Allow-Origin "*"
</IfModule>

And then still it didn’t load means, use this in your functions.php , so that we can load font-awesome from CDN,

add_action( 'wp_enqueue_scripts', 'prefix_enqueue_awesome' );
function prefix_enqueue_awesome() {
	wp_enqueue_style( 'prefix-font-awesome', '//netdna.bootstrapcdn.com/font-awesome/4.0.3/css/font-awesome.min.css', array(), '4.0.3' );
}

Let us know,

Thanks,
laranz.

Hi,

Can you please follow this kb article about the blurry images, https://docs.woocommerce.com/document/fixing-blurry-product-images/

Make sure you follow all steps, including the thumbnail regenerate plugin

Let us know,

Thanks,
laranz.

Hi,

Sorry for a late response, you follow this method? https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Make sure this shop.php file is not overridden by the Child theme: /wp-content/themes/royal/dokan/store.php, if that is not edited via child theme, then just change the text in the parent theme in this path: /wp-content/themes/royal/dokan/store.php the text is around line #86 until developers fix this.

Let us know,

Thanks,
laranz.

Hi,

Everything works just fine in my browser, a short video of your website: http://take.ms/QW16J

Can you please tell us in which browser this issue happens and in which OS, or the steps to reproduce the error in that case we can try to reproduce the error.

Let us know,

Thanks,
laranz.,

Hi,

Use this Custom CSS in Appearance -> Customize -> Additional CSS,

.hover-effect-slider .arrow-left, .hover-effect-slider .arrow-right { cursor: default; }

if that didn’t help, use this with an !important

.hover-effect-slider .arrow-left, .hover-effect-slider .arrow-right { cursor: default !important; }

Let us know,

Thanks,
laranz.