Forum Replies Created

Viewing 20 posts - 1 through 20 (of 20 total)
  • Avatar: kw13
    kw13
    Participant
    August 19, 2019 at 15:35

    Access info is in the private content…

    Please contact administrator
    for this information.
    #219454 Copied In reply to: Woocommerce 3.7
    Avatar: kw13
    kw13
    Participant
    August 18, 2019 at 02:38

    Hi,

    I installed the newest updates of Royal Theme, Royal Core, and WooCommerce which “broke” the site – then I saw that Redux Framework and CMB2 plugins are now needed, I installed these and the site looks/works normally on desktop (had to clear the cache multiple times) but it still won’t load correctly on mobile. Were Redux and CMB2 just added to the newest release? They weren’t necessary on the last version and it seems odd that there are now 3 separate plugins required for the theme to work in addition to the theme itself – it makes updating difficult and I’m worried about future updates being unpredictable especially with changes to the child theme.

    Can you please check out the mobile site in the private content. Until I figure this out I can’t update the main site, most of our traffic comes from mobile.

    Please contact administrator
    for this information.
    #219350 Copied In reply to: Woocommerce 3.7
    Avatar: kw13
    kw13
    Participant
    June 13, 2019 at 21:31

    I turned off all of the options one by one and the only thing that worked was turning off the cache for logged-in users entirely. I then reactivated caching for logged-in users and excluded product pages and the gallery images appeared correctly so the conflict seems to be limited to that feature. Do you know if there’s a way to narrow down the no cache setting to just the gallery on the product pages instead of the entire pages?

    #215594 Copied In reply to: Product Gallery Images Won't Load
    Avatar: kw13
    kw13
    Participant
    June 13, 2019 at 08:22

    It turned out to be WP Rocket. I had to to add a rule in advanced settings to never cache:
    “/product/.*” for logged-in users.

    Something must have changed with the theme or WooCommerce though because WP Rocket has been setup to cache pages for a couple years and I’ve never had issues with gallery images not displaying.

    Do you know if there’s a fix for this? I don’t want to have to disable caching all product pages just because of the gallery images.

    #215523 Copied In reply to: Product Gallery Images Won't Load
    Avatar: kw13
    kw13
    Participant
    January 2, 2019 at 20:45

    Hi Rose,

    I added this code to Custom css > Global custom css, cleared the cache, and the box is still showing.

    The full content in my Royal Theme Global CSS box is…

    .product-information .email-link {
   display: none;
}
#etheme-popup .checkbox-label {
    display:  none;
}
    #206549 Copied In reply to: Remove "Don't show popup again"
    Avatar: kw13
    kw13
    Participant
    November 23, 2018 at 05:34

    Sorry, please disregard my last message. The fix worked once I applied it to the live site. Thank you so much for the amazing support and for adding the WooCommerce Memberships fix to the next theme update. I’m excited to be able to use PHP 7.2 now!

    #204728 Copied In reply to: PHP 7.2 Breaks WooCommerce Product Pages
    Avatar: kw13
    kw13
    Participant
    November 23, 2018 at 05:20

    Hi Olga,

    Thanks for working on this – there still seems to be a problem though. There are multiple error messages on the staging site which are displayed when I’m logged in and logged out. Also the footer of the site is cut off and it’s not possible to scroll past a certain point on any pages now. If you compare the live and staging sites you’ll see the issue. I’ve included the error messages I’m seeing in the private content area.

    Please contact administrator
    for this information.
    #204727 Copied In reply to: PHP 7.2 Breaks WooCommerce Product Pages
    Avatar: kw13
    kw13
    Participant
    November 16, 2018 at 09:25

    I’ve gone through all of the plugins and it is indeed WooCommerce Memberships that’s causing the problem but it’s a theme specific issue. I’ve tried both the Twenty Sixteen theme by WordPress and Storefront by Automattic and everything displays perfectly with Memberships enabled – once I switch back to Royal the content on the product pages disappears. Memberships is a widely used official WooCommerce plugin so I can’t imagine a theme not supporting it, plus the changelog confirms that it’s PHP 7.2 compatible. Can you please take a closer look to see why Royal won’t work with Memberships in 7.2? Thanks!

    #204015 Copied In reply to: PHP 7.2 Breaks WooCommerce Product Pages
    Avatar: kw13
    kw13
    Participant
    November 14, 2018 at 14:02

    I’ve also set the staging site to be on PHP 7.2 so you’ll see the errors between the live site (php 7.0) and staging.

    Please, contact administrator
    for this information.
    #203866 Copied In reply to: PHP 7.2 Breaks WooCommerce Product Pages
    Avatar: kw13
    kw13
    Participant
    November 14, 2018 at 13:55

    Hi,

    There was an error creating the initial staging site, it has now been fixed and I can confirm it works (won’t redirect to live).

    Credentials are below…

    Please, contact administrator
    for this information.
    #203864 Copied In reply to: PHP 7.2 Breaks WooCommerce Product Pages
    Avatar: kw13
    kw13
    Participant
    November 13, 2018 at 17:16

    Hi,

    I’ve included the staging info…

    Please, contact administrator
    for this information.
    #203802 Copied In reply to: PHP 7.2 Breaks WooCommerce Product Pages
    Avatar: kw13
    kw13
    Participant
    November 13, 2018 at 14:21

    I reverted the site back to 7.0 because it’s a live e-commerce shop and can’t stay broken (on 7.2). I’ve included a temp admin login and if necessary can provide the Kinsta hosting login to change the PHP.

    Please, contact administrator
    for this information.
    #203775 Copied In reply to: PHP 7.2 Breaks WooCommerce Product Pages
    Avatar: kw13
    kw13
    Participant
    June 15, 2018 at 12:11

    I found the problem, an optimization plugin was disabling WooCommerce scripts and CSS on non WooCommerce pages. It works now that I turned that off. Thanks for the insight!

    #194974 Copied In reply to: Cart Widget Functions
    Avatar: kw13
    kw13
    Participant
    June 15, 2018 at 12:04

    I added it to the Global Custom CSS of the Theme Options and cleared the cache. Is it supposed to go in the style.css file instead?

    #194973 Copied In reply to: Remove e-Mail to a friend
    Avatar: kw13
    kw13
    Participant
    June 12, 2018 at 01:03

    Hi,

    I found the fix for #2 (custom icon) but can’t find where to edit the search pop-up box text and background.

    Thanks!

    #194718 Copied In reply to: Custom Search Text/Image & Cart Icon
    Avatar: kw13
    kw13
    Participant
    September 7, 2016 at 12:36

    Thanks for the quick reply. Do you know how soon a theme update will be made available that’s compatible with PHP 7 and also includes the newest version of Ultimate Addons? Currently the theme is the only major component that is keeping me from upgrading to PHP 7 performance since most of my plugins (including WooCommerce) already work with 7.

    #139111 Copied In reply to: PHP 7
    Avatar: kw13
    kw13
    Participant
    September 7, 2016 at 05:50

    I ran the script again and found that Royal is not compatible with PHP 7. I’ve included the list of warnings and errors in the Private Content. Please let me know if these can please be fixed in the next theme update.

    Please, contact administrator
    for this information.
    #139067 Copied In reply to: PHP 7
    Avatar: kw13
    kw13
    Participant
    June 15, 2016 at 00:32

    I’m interested in this as well, I’d like to upgrade to WooCommerce 2.6 but I know Royal will need template updates.

    Also, since upgrading to the most recent version of Royal customers are forced to register or login before checking out (even though I have guest checkout enabled). Is this integrated into Royal or an issue with WooCommerce?

    #129651 Copied Theme version: 2.7 WooCommerce version: 2.5.5 In reply to: WooCommerce 2.6 Update
    Avatar: kw13
    kw13
    Participant
    June 2, 2015 at 02:26

    I figured out the issue, it was a plugin. 🙂

    #67413 Copied In reply to: URGENT Shipping Method & Price Disappears from Checkout
    Avatar: kw13
    kw13
    Participant
    May 27, 2015 at 19:31

    I’m using a child theme. Can I create a custom.css in child so it’s not changed in parent theme updates?

    #66443 Copied In reply to: Scroll To Top Disappears on Mobile
  • Viewing 20 results - 1 through 20 (of 20 total)
Viewing 20 posts - 1 through 20 (of 20 total)

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