Thanks for the support! My topic “Cannot Change Account Email Address in Settings” has been successfully resolved.
Kultakuume
Participant
November 25, 2025 at 07:31
Hello,
Yes, I mean changing the email address for my account here on the 8theme website.
Kultakuume
Participant
April 23, 2025 at 10:54
Thank you for the quick reply! Adjusting the display settings did indeed fix the vertical text issue.
I will test the code snippet at a later time.
Kultakuume
Participant
May 10, 2024 at 10:32
Thank you. I installed the new version in production, and I have not received an error message. I think this issue is solved.
Kultakuume
Participant
May 6, 2024 at 10:41
Hello,
Please see the private content area. Note, that the issue occured on the staging site where I was testing new updates. The production site is not updated yet.
Additional consideration: I did not have the site in maintenance mode when I deleted the old theme directory and uploaded the new directory. Could the few seconds when there was no theme directory trigger the error message that I received?
Please contact administrator for this information.
Kultakuume
Participant
February 5, 2024 at 11:33
Thank you for the response! It was very helpful, indeed.
I have an additional question: There are some plugins that Royal uses (Redux, Revslider) that also indicated some compatibility warnings with PHP 8.0 (see private content area). I understand that these are not your products, but can you say if these issues have caused any problems when using Royal on PHP 8.0?
Please contact administrator for this information.
Kultakuume
Participant
July 9, 2023 at 18:26
Hello!
Thank you for checking the site status. I do not see old template files anymore, either. It was probably a cache issue after the update, even though I did refresh with shift+F5. I’m glad that it is in order now. I will update the production and see if the same happens there as well.
Yes, please get back to me whether the Redux templates are needed by the Royal theme or not. Thank you for your help 🙂
Kultakuume
Participant
July 9, 2023 at 15:20
Hello!
Thank you for getting back to me. Private content area contains login information now.
Enabling old widgets panel fixed the widget area issue. Thanks!
When has the required plugins page been updated? Royal has needed Redux framework for a long time but the Redux framework plugin has always included the template library, too. Now Redux plugin does not include the templates anymore – it’s a new thing. Does the Royal theme require the Redux templates? (I am guessing that it doesn’t need them but I want to make sure)
Please contact administrator for this information.
Kultakuume
Participant
March 15, 2023 at 09:28
Hello,
I see! The download section had the same 6.3.8 version number and showed that it had been updated in February, so I didn’t know you had updated the theme there.
Now I updated the production site successfully. Thank you for the help!
Kultakuume
Participant
March 13, 2023 at 13:51
Hello,
If I delete the old theme folder and re-upload the new theme folder, it will replace the init.php that you have fixed. Please clarify, how can I update production to the new theme version without overwriting the fixed file.
Do I copy the init.php from the staging site and paste it to production after uploading the new theme version?
Kultakuume
Participant
March 11, 2023 at 21:10
Hello!
I am glad to hear it! But I rolled the production site back to theme version 6.3.3 before I contacted you, and the problem occured only when 6.3.8 was used.
So, how can I update production to 6.3.8 and get the bug fix implemented?
Kultakuume
Participant
March 10, 2023 at 17:07
Hello,
Please see the Private content area.
Please contact administrator for this information.
Kultakuume
Participant
March 10, 2023 at 12:08
Hello,
Thank you for your reply!
To be clear, if you fix the problem on the staging site, how will we implement the fix to the production site?
Should I make credentials to the production site instead, and would you like to update the theme again yourself there? Or do you want to investigate the problem on the staging site first?
I only received the notification from WordPress when I updated the theme in production.
Please let me know, which site’s access (production or staging) you need.
Please contact administrator for this information.
Kultakuume
Participant
September 6, 2022 at 12:50
Thank you, I appreciate the response!
Kultakuume
Participant
April 19, 2022 at 13:23
Thank you for all your help! This topic may be closed now.
Kultakuume
Participant
April 14, 2022 at 15:30
OK, I created credentials for the staging site that is an identical copy of the actual production site.
Please contact administrator for this information.
Kultakuume
Participant
April 6, 2022 at 13:49
Hi,
Thank you for the replies. The enqueuing code you provided lost connection to my child theme css, so I left it as it was.
I have a follow-up question, however: In addition to the royal theme and royal-child theme (active), there is a “verkkolahja.fi (KMS update)” theme in the wordpress appearance menu. Its version is listed as 2.52 and it has the royal theme thumbnail picture. It is not active and it doesn’t show up in the themes folder via FTP. I don’t know what it is – Is it made by 8theme – or has perhaps a previous developer that I have hired created it for some reason? Do you recognize such a theme’s purpose? Do you think it’s OK to remove it?
There is also another theme that only shows up via FTP connection, called “royal-updated”. It has a last modified time stamp in 2016. Do you recognize such a theme and do you think it’s OK to remove it?
I removed both themes on my staging site and everything seems to run without problems. I just want to make sure that those themes don’t serve any purpose that you know about.
Kultakuume
Participant
December 14, 2021 at 14:54
Hello,
Is the enqueuing of the stylesheets wrong in my child theme functions.php? (see the private content area) Should I change it to what is used in your royal-child template?
Please contact administrator for this information.
Kultakuume
Participant
December 13, 2021 at 14:29
Hello,
Sorry, I’ve been a bit busy but I am just getting around to updating now. Thank you for your reply! I have not made the child theme modifications myself, so I have to look into the code and make comparisons to the parent theme file codes.
One question: If there is a file in the child theme, does that file override the file with the same name in the parent theme completely, or does it add its functionalities to the parent theme file (i.e. are both files are used by the site)?
Kultakuume
Participant
November 24, 2021 at 14:36
Thank you for your reply!
I have a child theme. Last time I updated via FTP by overwriting the old theme folder with the new one. That method left some old files and references to them which caused some problems (which you fixed later).
Is there a better way to update the theme when using a child theme?
Kultakuume
Participant
November 22, 2021 at 11:12
Hello again,
I see that Royal 6.3.3 is out now. Does the new version still support the ThemeForest limited license? I’m still using that on the live site. I also have the license from the 8theme unlimited bundle, so should I switch the license key to that one? Is there something special I need to do when switching license codes?
Kultakuume
Participant
November 2, 2021 at 10:15
Hello,
Just checking in: Is the Royal theme update coming soon? I can only see the old 6.3.2 in my downloads library.
Kultakuume
Participant
September 27, 2021 at 12:47
Okay, I will wait for the theme update, run it and the WooCommerce update on my site, and then you can fix the outdated template files if they are not replaced by new ones with the update.
I will chime in here when all is ready!
Kultakuume
Participant
September 22, 2021 at 09:46
Since yesterday, the new WooCommerce version is now 5.7. Does Royal work with that WooCommerce version? As soon as I get the green light from you, I will update it and then you can update the WooCommerce template files. Is that OK by you? Or does Royal work with all WooCommerce versions by default?
Kultakuume
Participant
September 21, 2021 at 06:42
Hello,
Thank you for your reply! I think it might be safer if I update WooCommerce first before you update the theme templates, so that you don’t have to do it again after the WC update.
So, is Royal compatible with WooCommerce 5.6? Is it OK for me to update WC?
Kultakuume
Participant
July 14, 2021 at 17:08
Hello again,
The issue resolved by itself: The translation is now visible. I don’t know what happened because I had also tried clearing the browser cache but it had no effect earlier.
I’m happy that the translation works now. This topic may be closed.
Kultakuume
Participant
July 8, 2021 at 09:01
Hello,
Yes, I had updated the theme manually a couple of months ago. Now the translations work normally, thank you very much!
edit: The Confirmation button for closing the topic doesn’t work, so you may close this topic. (I’m on Chrome)
Kultakuume
Participant
July 7, 2021 at 08:44
Hello,
Yes, I have translated the Royal theme in Loco Translate but those unstranslated strings are not found there by Loco Translate.
Our hosting provider checked and confirmed that the orders’ source code references both wp-content/plugins/woocommerce/templates/checkout/thankyou.php and wp-content/themes/royal/woocommerce/checkout/thankyou.php
Only the strings that come from the WooCommerce thankyou.php are translated. Because the untranslatable strings come from Royal thankyou.php it doesn’t translate them. Loco Translate seems to prefer the WooCommerce version.
So how can we make the orders refer to only one thankyou.php instead of two? And if we use the theme’s template, how can we point it to Loco Translate? Our hosting provider said that using WooCommerce’s template would be better for updates (and Loco already uses that as its source).
See private content area for dashboard access.
Please contact administrator for this information.
Kultakuume
Participant
May 30, 2021 at 20:25
Thank you kindly!
edit: The “confirm” button does not respond, when I try to close this issue. You may close the thread.
Kultakuume
Participant
May 28, 2021 at 14:05
Hello,
Thank you for getting back to me regarding outdated WC template files. Please see the Private content area.
Please contact administrator for this information.
