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Viewing 30 posts - 1 through 30 (of 66 total)
  • Avatar: kim
    kim
    Participant
    July 30, 2021 at 14:02

    facebook and instgram shop doesnt show variation photos at all
    because no size can be selected there

    please help make color variation gallery show when only click color button, no need click size button

    thank you

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    Avatar: kim
    kim
    Participant
    July 30, 2021 at 04:49

    thank you olga,
    i saw your video shows you had to click size to show variation gallery,
    i set variation for any size, i thought that would make no need to click size to show variation gallery?
    its very confusing, i would never know i need to click size just to see color?

    is there anyway, when only need to see color variation gallery, customers only need to click color button? without click any size button?

    thank you

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    for this information.
    Avatar: kim
    kim
    Participant
    July 27, 2021 at 15:23

    hi rose, can you please help check if jetpack fixed the issue now? thank you

    Avatar: kim
    kim
    Participant
    July 27, 2021 at 15:18

    hi olga, then can you hide all sku no matter its blank or filled? thank you

    Avatar: kim
    kim
    Participant
    July 27, 2021 at 14:55

    i just checked gallery on front page and single product page
    variation gallery doesnt work at all still?

    Please contact administrator
    for this information.
    Avatar: kim
    kim
    Participant
    July 27, 2021 at 14:20

    hi olga,
    per your advice last time, i resized all images to max width 1500 and reuploaded all to media, i deleted all old images in all variations and re selected new sized images for all products

    now you advise image has to be max 300kb? and i have to re do everything again?

    1. where are all these limit indicated so i know it when i do it first time? so i do not have to spend ton of time to redo images and reupload?

    2. do you mean i need to delete images from variation, then delete image from media library?

    thank you

    Avatar: kim
    kim
    Participant
    July 26, 2021 at 14:44

    hi olga,
    1. i updated theme to v.8.0.2, does this 8.02 version support wp5.8 now?
    2. when will this variation issue be fixed? i cant wait too long to launch my website!

    i re uploaded all images to max 1500px width per your advise

    please help fix this gallery issue ASAP so i can launch my website, thank you

    Avatar: kim
    kim
    Participant
    July 23, 2021 at 19:48

    i received email from themeforest where i bought xstore theme that new update available to download for xstore theme, so i went to my site to check if theme update available to install, then i saw the server requrirement error notification again, i am not sure when you check my site if you dont see the error notification then please wait for a minute then you will see the error notification?
    please help, thank you
    p.s. i dont see theme update available on xstore menu on my site?

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    for this information.
    Avatar: kim
    kim
    Participant
    July 23, 2021 at 15:47

    i checked my site again, error notification showing again or still!

    see screenshot plz, i have the current date and time included

    what is the issue here?

    plz help find out and make sure theme running properly on my site? thank you

    Please contact administrator
    for this information.
    Avatar: kim
    kim
    Participant
    July 23, 2021 at 15:43

    thats the issue, that error notification does not show up all the time, and every time it show up, when i click it, no error shows, after i click check again, still no error found

    thats why i wanted to bring to your attention to see if any issue from your end causing this false error notification?

    Avatar: kim
    kim
    Participant
    July 23, 2021 at 15:31

    hi olga,

    i tested again just now on all samsung/iphone own browser and chrome browser, they all work for mobile panel menu button and more button, thank you

    1. more button does not have close button like menu button, it took me a while figuring out how to close the more screen by click the more button again, is it possible to add a cross close button to more screen (like the close button to menu screen)?

    2. i tested on an old LG6 cell phone, button works, its just store logo on top shows too small, is it because its old mobile device not supported to show normal size logo? or is there any setting can be done to make logo show normal size properly?

    thank you

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    for this information.
    Avatar: kim
    kim
    Participant
    July 23, 2021 at 14:51

    hi olga, i tested already, why ask me test again? is it theme updated to be compatible to wp5.8 now? or is there any other changes you made? thank you

    Avatar: kim
    kim
    Participant
    July 23, 2021 at 14:17

    hi olga, i only need to hide/remove sku when i did not add that, not for all product, if i add sku, i need it show up, thank you

    Avatar: kim
    kim
    Participant
    July 22, 2021 at 21:04

    hi olga, i dont need language and did not install any plug in for it, i just need currency at this time, please show me how for currency? thank you

    Avatar: kim
    kim
    Participant
    July 22, 2021 at 15:01

    hi olga, can you please help show me how to set up multi currency menu? do i need to install a plug in too? thank you

    Avatar: kim
    kim
    Participant
    July 22, 2021 at 14:53

    hi olga,

    mobile panel works now, i checked on both samsung and iphone, both own browser and chrome, all works now, thank you very much for help!

    mobile menu still has to be kept on header bar?
    is there any customized css i need to know to keep?

    for wp version, my site wordpress already updated to 5.8 before i started this topic, i think its automatically update, what should i do now? thank you

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    for this information.
    Avatar: kim
    kim
    Participant
    July 22, 2021 at 07:37

    i created a new product,
    uploaded images to variation gallery,
    uploaded images to product image (so i can tell what is is in product list on back end)
    do not upload images to product gallery
    then
    product page only show product image
    do not show any image uploaded to variation gallery at all
    please help fix this asap! site can not launch without product page show properly!
    thank you

    Please contact administrator
    for this information.
    Avatar: kim
    kim
    Participant
    July 21, 2021 at 19:56

    hi olga,

    i deleted all png photos and re uploaded jpg photos, all size under 2500px

    i deleted and re created a product with new jpg images

    i checked new created product page, gallery still doesnt work properly for variations

    can you please help fix it ASAP, thank you

    Please contact administrator
    for this information.
    Avatar: kim
    kim
    Participant
    July 21, 2021 at 14:42

    hello olga,

    what mobile device and browser you used that have mobile panel working?

    screenshot i sent were from samsung own internet browser and from iphone own internet browser safara,

    as per your request, i downloaded google chrome browser to both samsung and iphone, none of them works for mobile panel still,

    these are all browsers normal users use daily

    they all need to have mobile panel works on them

    please fix the issue ASAP, my site has been waiting too long to be able to launch due to all these theme issues!

    thank you

    Avatar: kim
    kim
    Participant
    July 21, 2021 at 04:16

    screenshot of facebook 3 id, how to make it only show 2 not 3 variance? thank you

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    Avatar: kim
    kim
    Participant
    July 20, 2021 at 22:41

    hi olga,
    what kind of mobile device you tested?
    mobile panel does not work on either my iphone12 or samsung note8, plz see screen record

    please help fix it ASAP! thank you

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    for this information.
    Avatar: kim
    kim
    Participant
    July 19, 2021 at 17:49

    hi olga,

    please do let me know in the future this kind of situation so i would not delete what you did without knowing it would affect other things

    i may or may not need mobile menu on top header, i prefer no hidden customized css added to my site, so in the future when theme update or i switch theme i wont lose any set up or have any new issue

    1. please remove customized css for mobile panel, i will add it to top header if regular theme setting requires that, thank you

    2. also, have you added any other customized css to my site to fix any issue? if so, please let me know so i can delete them, i do not want any customized css on my site, please let me know what setting i need to do after delete any customized css? thank you

    3. mobile panel both “mobile menu” and “more” button not clickable even after i added mobile menu to the header before i reported the issue last time, will you fix this too please, thank you

    Avatar: kim
    kim
    Participant
    July 19, 2021 at 17:43

    1. i deleted and reconnected instagram last time, only one token show up now i just checked.

    2. how do i test gallery preview issue? i went to the link, connected to instagram, then check front page instagram section, nothing changed? still can not show instagram photo??

    2. is that smashball instagram same as xstore default instagram section? or smashball is just for test purpose?

    3. i did not add instagram wall to front page, why would it interfere with front page instagram section?

    4. do i need to delete instagram wall page/staticblock completely? or just disconnect my instagram account from instagram wall? i dont want to delete the page/block in case i need it in the future? can i just disconnect from wall and it wont causing any more issue?

    please help fix instagram section issue asap, i can not run my site with this error, thank you

    Please contact administrator
    for this information.
    Avatar: kim
    kim
    Participant
    July 18, 2021 at 15:07

    can anyone plz help fix it so my site can be running properly asap? thank you

    Avatar: kim
    kim
    Participant
    July 18, 2021 at 14:44

    mobile menu does not clickable on either top header or bottom mobile panel now?
    is it because theme update??
    more button on mobile panel also not clickable?
    please help fix it asap so my site can work! thank you

    Avatar: kim
    kim
    Participant
    July 18, 2021 at 02:12

    hi olga,

    how did you fix mobile panel menu tab shows 404 error?
    did you add mobile menu on the top header bar to fix it?

    i saw mobil menu on the top header bar but i never put it there and do not want it there so i deleted it, now mobile panel mobile menu bar show 404 error again now?

    i added mobile menu back to top header and mobile panel mobile menu then show up properly?

    please help have mobile panel mobile menu show properly without have to add mobile menu to top header as it is duplicate when it show on bottom mobile panel

    thank you

    Please contact administrator
    for this information.
    Avatar: kim
    kim
    Participant
    July 17, 2021 at 19:39

    updated and svg works now, thank you olga and rose!

    Avatar: kim
    kim
    Participant
    July 16, 2021 at 14:39

    hi olga,
    i understand you are not css teacher, thats why i googled and learned myself first before asking here
    but no matter how i change padding and margin, the button does not change its padding, thats why i have to come here ask you
    its not just knowledge question, i did what you said before i came here ask but it did NOT work? please refer to the screenshot i gave on the original question
    it could be theme bugs or some theme setting unknown to make the adjustment work?

    please help make the button padding smaller!
    thank you

    Avatar: kim
    kim
    Participant
    July 15, 2021 at 20:42

    screenshot of above question 4, i cant edit the post bc it just kept running 8theme.com
    5. why ig post likes count doesnt show on website? only show comment count?
    plz help, thank you

    Please contact administrator
    for this information.
    Avatar: kim
    kim
    Participant
    July 15, 2021 at 20:10

    hi olga,
    i refreshed API and cleared cache but still doesnt show instagram photos?
    i deleted API and re connect to instagram then clear cache but still can not show ig photos?
    also,
    1. why there are 2 APi codes in the API setting?
    2. why there are 2 ig accounts in the setting? they are the same username but why show twice in the dropdown list?
    3. hashtag field need tag icon “#” or not? i did not include icon (before photo still shows properly without # icon though)
    4. what is the difference between home/instagramSection and home/instagramWall? i set up for both, then they look like separate from each other and interrupt with each other, website page shows 2 instagram slider at same postion?? 2 sets of naviation arrows? 2 buttons with “follow us @”??
    please help fix it, please refer to old post 291707 for reference if needed, thank you

    Please contact administrator
    for this information.
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    Viewing 30 results - 1 through 30 (of 66 total)
Viewing 30 posts - 1 through 30 (of 66 total)
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