Forum Replies Created

Viewing 30 posts - 1 through 30 (of 127 total)
  • Avatar: kikjou
    Martin
    Participant
    December 1, 2025 at 14:25

    Thanks for the support! My topic “customizing mobile menu: sub-items do not open + full width” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    October 24, 2025 at 13:54

    Hello,

    to which issue do refer to, the console error or the timeout of the third-party plugin?

    Concerning the errors in the screenshots:

    woocommerce, xstore core, xstore theme active in troubleshoot mode >> the following error (s. attached screenshot) appears after a few seconds.
    With woocommerce (10.2.2) deactivated it appears too.

    As to the problem with woobeewoo filter:
    – is it related?
    – For this shop I cannot use the built in xstore filters because they are very limited.
    – as I have said: this filter plugin works when “xstore core” is deactivated.

    Thank you!
    best regards
    Martin

    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    October 24, 2025 at 12:48

    Hello,

    I have tested the issue extensively in troubleshoot mode and re-tested my findings quickly on the live site.

    In both cases it was clear that only when xstore core plugin is deactived, the shop filter works correctly again.

    Let me explain the problem again quickly: at first impression, the filter seems to work, since it displays the 1st page of the results. But when using the pagination to jump to page 2 or higher, first it loads for a minute and then displays “service unvailable”.

    I suspect, it has to do with AJAX, but I am not sure.

    Please, help me out here, because the filter is essential in the shop!

    I have contacted the support of the filter plugin, too (woobeewoo filter, wpfactory), in case they need adapt something on their side.

    Thank you
    Martin

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    October 14, 2025 at 17:18

    Hello,

    I am not sure what you mean by “global site preloader”. In the mentioned location there is only the discussed preloader animation, see screenshot.

    By the way, would the “flying pages” conflict with w3total cache (page caching on, any preload requests off)?

    Thank you
    Best regards

    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    October 14, 2025 at 17:06

    Hello,

    thank you! In the meantime, I have found out that the issue occurs only in Brave browser, in other browsers it works. There is not much need for a video, the submenu simply does not open.
    Interestingly, Brave also has an issue with the product tabs that do not display as tab, but as full content stacked after each other. This happens with all Brave Shields and blockers off.

    The access credentials are attached to the first message.

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    October 14, 2025 at 11:33

    Hello,

    thank you! But I can’t see much difference. What exactly should have changed?

    The main problem seems to be, that the browser first connects to the server, takes its time as typical with slow servers, and only then loads the animation with first paint. So the preloader animation displays only for a short time after much of the loading has already happened.

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    October 14, 2025 at 09:25

    + the screenshots

    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    October 10, 2025 at 11:00

    Hello,

    I have switched on the preloader animation.

    You can try any page that is not in the cache. You should find not yet cached products here https://www.pflanzkompass.at/stauden/page/36/ or somewhere farther down the archive pagination.

    With cached pages the preloader appears right away, but non-cached start loading and only at the end, when most of it is done, the preloader appears.

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    October 10, 2025 at 08:27

    Hello,

    then it becomes really necessary to fix the issue with the preloader. It snaps in too late. This becomes apparent with page caching: the page has almost loaded when the preloader appears.

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    October 9, 2025 at 15:59

    Thanks for the support! My topic “Size of + / – Buttons for product quantity on single product on mobile” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    October 9, 2025 at 08:42

    Hi,
    do you think it might work, if I disable the preloaders asset files (js and css) on all but those specific pages?
    I would need to know which ones those are.

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    September 29, 2025 at 16:29

    Thanks for the support! My topic “Categories on main shop page have different breakpoints that products” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    September 29, 2025 at 16:29

    Hi Luca,

    got it, thank you, worked fine!

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    September 29, 2025 at 07:11

    Hi,
    I think there was a misunderstanding. I don’t want to remove the bottom margin, but the middle vertical margin should close up to the bottom margin.

    Thank you
    Martin

    Avatar: kikjou
    Martin
    Participant
    September 23, 2025 at 16:34

    Hello,

    thank you, that did the job. I think this would be a worthy inclusion into core features.

    But I also discovered a slight problem with the borders on mobile (see screenshot).

    Thank you
    Martin

    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    September 22, 2025 at 08:13

    Thanks for the support! My topic “Promo Text for bottom header – Link URL and Text not working” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    September 22, 2025 at 08:13

    Hello,
    thank you, works fine!
    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    September 20, 2025 at 12:52

    Hi,
    thank you!
    That works nicely, however only on mobile. Other smaller screen sizes keep the margin.

    I wonder why there ares margin at all. Shouldn’t full width header/container stretch remove them?

    Best regards
    Martin

    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    September 18, 2025 at 16:59

    Hello,

    thank you! I see, the first issue was only due to a layout problem.

    Concerning the second: yes, I do have “full width header/container stretch” activated, but as I wrote before:
    The “full width header” for the bottom header does not expand to full width but leaves a margin. (see screenshot). I worked around it with negative margins in the bottom header computed box.

    However, this leads to a layout shifts in the header upon every page load. And it shifts the close button into the overflow.
    (I know it looks now ok in the frontend, because of those workarounds and because I switched off the close button).

    How can this be fixed?
    Best regards
    Martin

    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    September 18, 2025 at 13:46

    Hello,

    I have disabled the country blocker so you should now have access, please excuse the delay.

    I do not know what the “stretch container” option means. There is no such entry in the customizer and your screenshot only shows the frontend.

    Kind regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    September 18, 2025 at 09:26

    Hi,
    concerning the 2nd problem: I take that one back. I found an orphaned html-block-1 in the top header.
    Thank you!
    Martin

    Avatar: kikjou
    Martin
    Participant
    August 8, 2025 at 09:50

    Hello Jack,

    true, the staging needs to be fixed. That could take a little, sorry for that.

    In the meanwhile, yes, your code solved the problem with the apostrophes.

    Regarding the titles, no, I do not want to limit their display length, I need them to display completely, breaking over 2 lines.

    Thanks a lot, best regards
    Martin

    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    August 8, 2025 at 07:46

    Hello,

    thank you!

    I have created a staging site, step by step deactivated all plugins except elementor, and removed the code that you gave me. The apostrophes remain wrong, unless your code is put back. I have also temporarily removed all entries from functions.php and additional css.
    You can have a look yourself, the credentials for the staging are attached.
    Please consider the possibility, that it is not due to third-party code.

    Besides, I have found another issue with the product title. Titles longer than about 32 characters are not broken into a new line, but have the overflow hidden. (screenshot attachted).
    This issue also did not resolve after deactivation of all plugins and code.

    Thank you
    Best regards
    Martin

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    August 4, 2025 at 09:03

    Hello,

    right, sorry, I have changed the access level to admin now.

    The apostrophes are entered in that way (see screenshot).
    https://www.pflanzkompass.at/artikel/achillea-clypeolata-anthea/

    Since there is only 1 text field for the product title and the product title is displayed differently on those 2 templates, there must be a difference in how it is processed.

    Best regards
    Martin

    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    August 2, 2025 at 14:08

    Thanks for the support! My topic “Handling of apostrophe different on product single and product archive” has been successfully resolved.

    Avatar: kikjou
    Martin
    Participant
    August 1, 2025 at 15:33

    Hello Alex,

    thank you! Please find screenshots and access attached

    Best regards
    Martin

    Please contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    May 4, 2025 at 08:39

    Hello,

    thank you for suggesting this plugin, which seems to be quite useful, and I will probably come back to it at some point. However, for now, I would prefer to use the software that I already have, since the needed functionality is already included.

    I have installed 9.4.11 / Core plugin 5.4.11 but could not yet test if the changes have been implemented and to what extent (mini-cart?). In the changelog I found this:

    FIXED: Compatibility issues with WooCommerce Germanized plugin and mini-cart quantity updates in XStore

    Have you noticed what I wrote above about an additional problem (incl. video)?

    However, when decreasing the amount using the “-“button, it takes 2 attempts for every step until the correct amount is accepted. You can see that in the attached video.
    Increasing the amount does not cause this problem.

    Please let me know the current status, thank you

    Best regards
    Martin

    Avatar: kikjou
    Martin
    Participant
    April 30, 2025 at 08:59

    Hi,

    thank you for also testing the other cart versions!

    I only use the sidebar-cart and found that the exact problem seems to be solved there, too.

    However, when decreasing the amount using the “-“button, it takes 2 attempts for every step until the correct amount is accepted. You can see that in the attached video.
    Increasing the amount does not cause this problem.

    Could you tell me what kind of tax configurations are responsible? I don’t think that I have anything extraordinary, just what is required for the European/German market.

    Thank you so much for your efforts!
    Best regards
    Martin

    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    April 26, 2025 at 11:20

    Hello,

    You need to use the +/- buttons to get the effect.

    My videos are attached. And here is the exact description of the process shown in the video:

    Video 1: 4 to 3 pcs

    – enter 4 pcs.
    – use the (-) button to reduce to 3 pcs.
    > You will find that the price for 3 pcs. is still 20.90, meaning it has NOT changed to the correct base price (22.00)

    Then

    – enter 2 pcs.
    – use (+) to increase to 3 pcs.
    > and you will see the correct base price for 3 pcs. (22.00)

    Video 2: 8 to 3 pcs

    – enter 8 pcs
    – use (-) to reduce to 3 pcs.
    > the price from the 2nd increment is still applied (€ 20.24)

    You can see that at 3 pcs. the cart calculates different prices.

    Best regards
    Martin

    Files is visible for topic creator and
    support staff only.
    Avatar: kikjou
    Martin
    Participant
    April 25, 2025 at 13:36

    Hello,

    I have tested it at the staging site https://www.pflanzkompass.at/backup_5/?page_id=1542
    but it still does not work.

    When I reduce the amount in increments of 1, the issue still occurs at the reduction from 4>3 pcs. The price should change from 5.89 to 6.20 but stays at 5.89 for 3 pcs. It changes only at 3>2. However, when moving upwards 2>3, the 3 pcs. are applied the correct price of 6.20. The price then changes correctly to 5.89 at 3>4 pcs.

    At the next interval (6<>7 pcs) the price changes correctly in both directions.

    Best regards
    Martin

  • 1 2 3 4 5
    Viewing 30 results - 1 through 30 (of 127 total)
Viewing 30 posts - 1 through 30 (of 127 total)
We're using our own and third-party cookies to improve your experience and our website. Keep on browsing to accept our cookie policy.