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Viewing 14 posts - 1 through 14 (of 14 total)
  • Avatar: Kay
    Kay
    Participant

    new details sent

    Please contact administrator
    for this information.
    #249287 Copied In reply to: Brands 404 error
    Avatar: Kay
    Kay
    Participant

    Unfortunately that didn’t help.

    Please contact administrator
    for this information.
    #249042 Copied In reply to: Brands 404 error
    Avatar: Kay
    Kay
    Participant

    Please send me your IP address so I can whitelist it on our firewall for our staging server

    #248769 Copied In reply to: Brands 404 error
    Avatar: Kay
    Kay
    Participant

    Fantastic, thank you

    #247849 Copied In reply to: Static Block edit options missing
    Avatar: Kay
    Kay
    Participant

    Now we get the following error when trying to activate the core plugin

    Fatal error: Cannot redeclare etheme_http() (previously declared in /var/www/html/wordpress/wp-content/themes/xstore/framework/helpers.php:222) in /var/www/html/wordpress/wp-content/plugins/et-core-plugin/app/traits/base.php on line 37

    #247485 Copied In reply to: Unable to activate the theme
    Avatar: Kay
    Kay
    Participant

    Now that we’ve managed to install the theme we receive the following error when we try to update the main theme file

    An error occurred while updating XStore: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

    #247480 Copied In reply to: Unable to activate the theme
    Avatar: Kay
    Kay
    Participant

    Also it just hangs while importing demo content. This is incredibly frustrating and I am close to asking for a refund instead

    #247478 Copied In reply to: Unable to activate the theme
    Avatar: Kay
    Kay
    Participant

    We have fixed the wordpress critical error and re-installed your theme. however the plugins folder is missing in the latest version.

    If you need to access the site your IP has been whitelisted now

    #247474 Copied In reply to: Unable to activate the theme
    Avatar: Kay
    Kay
    Participant

    Thanks. Will revert with details shortly

    #247442 Copied In reply to: Unable to activate the theme
    Avatar: Kay
    Kay
    Participant

    IP address required for whitelisting to access the server

    Please contact administrator
    for this information.
    #247435 Copied In reply to: Unable to activate the theme
    Avatar: Kay
    Kay
    Participant

    I have updated it now to the latest versions but now I have a critical error on the website and cannot get into wp-admin whatsoever. This is getting ridiculous now

    #247429 Copied In reply to: Unable to activate the theme
    Avatar: Kay
    Kay
    Participant

    Good day

    We have done as you have asked and we have updated the core but there is no new theme update. Is there not a place where we can download it from?

    Regards

    #247413 Copied In reply to: Unable to activate the theme
    Avatar: Kay
    Kay
    Participant

    Details provided in private area

    Please contact administrator
    for this information.
    #247378 Copied In reply to: Unable to activate the theme
    Avatar: Kay
    Kay
    Participant

    We have the same problem on our site. Even after de-activating all other plugins too.

    #247374 Copied In reply to: purchase code "Register Button" not clickable
Viewing 14 posts - 1 through 14 (of 14 total)

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