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Viewing 30 posts - 361 through 390 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    September 26, 2025 at 12:06

    Dear @Jonathan,

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 26, 2025 at 11:55

    Hi @phssaddlery,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .category-grid.valign-bottom .categories-mask {
        position: static;
        background-color: #F3F3F3;
        margin-top: -5px;
    }
    body .category-grid.valign-bottom .categories-mask a h4 {
        font-weight: bold;
        letter-spacing: 1px;
        font-size: 22px;
    }
    

    https://prnt.sc/IvLSmh3Lrdsx

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 26, 2025 at 11:44

    Dear @WooPlay,

    Kindly click the “Load More” button on the shop page and then try using the quick edit buttons again.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 26, 2025 at 11:42

    Hello @samaatlaswebsite,

    You may try using the following structure: (https://prnt.sc/tLhFDQaRHLb5).

    1. The first container should include a heading and a button. The button can be linked to the category of your choice.
    2. The second container should include the Product Carousel element. You can filter the products according to the category you would like to display: (https://prnt.sc/EOo1_p552398).

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 26, 2025 at 07:21

    Hello @WooPlay,

    We have made some adjustments to the custom JavaScript code.
    Could you kindly review it again at your convenience?

    Please note that any further customization requests may fall outside the scope of the standard support services we provide.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 26, 2025 at 07:11

    Dear @sadiqkazmi18,

    We kindly recommend disabling all third-party plugins that are not included with XStore. You can find the list of included plugins here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. After disabling the additional plugins, please clear your browser cache and check the site again, as one of these plugins may be causing the issue.

    If the problem continues, we suggest switching to the Parent Theme (if you are currently using the Child Theme). Once again, please clear the cache and test the site.
    Additionally, we recommend performing the same test with the default WooCommerce theme, Storefront, as the issue may be related to custom code within your Child Theme.

    Please let us know the results of these tests so we can assist you further.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 26, 2025 at 07:08

    Hello @samaatlaswebsite,

    Thank you for reaching out to us.

    We have not yet tested our theme with those specific plugins. However, you may try the following free options, which could be helpful:

    https://wordpress.org/plugins/map-location-picker-at-checkout-for-woocommerce/
    https://wordpress.org/plugins/autocomplete-address-and-location-picker-for-woocommerce/
    https://woocommerce.com/document/address-auto-complete-for-woocommerce/

    We hope this information is useful.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 26, 2025 at 07:02

    Hi @Peter,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (max-width: 480px){
        .et_custom_uniqid_68d52a6ab76b6 .wpb_column.vc_column_container.vc_col-sm-4 {
            width: 31%;
            float: left;
        }
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 26, 2025 at 06:59

    Hello @Niddy,

    We have increased the timeout to ensure that all variations are fully loaded before the events are triggered.

    If you would like to change the heart/compare icon, you may use the following CSS code:

    
    .xstore-wishlist[data-action="remove"] .et-icon, 
    .xstore-compare[data-action="remove"] .et-icon {
        color: red !important;
    }
    

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 26, 2025 at 06:51

    Hello @Chris0483,

    Unfortunately, this request is not possible, as it would require extensive custom coding that goes beyond the scope of the standard support services we provide.

    We appreciate your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 25, 2025 at 12:23

    Hello @Omar Quddam,

    Ideally, we recommend adding a container with two columns:
    – Left column: Product title
    – Right column: Product brand image

    For the product brand image, you simply need to insert an image element and then use the Dynamic Content option to pull the Product Brand Image Source. Please refer to the following examples:
    https://prnt.sc/kY-zOJhLkFes
    https://prnt.sc/tv-XsGFyU9QC
    https://prnt.sc/pus_Bo8FomGS

    Result: https://prnt.sc/SIPWH9cQhOln

    We hope this information is helpful.

    Best regards,
    8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 25, 2025 at 12:13

    Hi @Niddy,

    Could you please check again the product we’ve added in the Private Content Area?

    Thank you!

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    September 25, 2025 at 12:00

    Hello @Krafts & Kreations,

    We kindly ask you to review your homepage and adjust the layout. Please inspect each section under the Advanced tab and reduce the margin and padding as needed. You may refer to the following screenshot for guidance: (https://prnt.sc/nzkn2wQqIlxd).

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 25, 2025 at 11:58

    Hi @WooPlay,

    Please try adding this custom code under functions.php file locates in your child theme:

    
    add_action('wp_footer', 'n2t_wp_footer', 100);
    function n2t_wp_footer(){
        ?>
        <script>
            jQuery(document).ready(function(){
                setTimeout(intiateWCFMuQuickEdit, 2000);
            });
        </script>
        <?php
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 25, 2025 at 11:48

    Dear @alexjourneyworldwide,

    Please kindly review the following directories for the CSS and JS files:

    
    - xstore/js/(.*).js
    - xstore/css/(.*).css
    

    We hope this information is helpful.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 25, 2025 at 11:35

    Hi @hafunerix,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    @media (max-width: 600px){
        .thumbnails-list .active-thumbnail span.pswp-additional {
            max-height: 150px;
        }
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 25, 2025 at 11:29

    Hello @Chris0483,

    We have reviewed your case and noticed that most of your products are set as simple products. Please note that the theme settings you are trying to use are only applicable to variable products.

    As an alternative, you may try applying the following custom CSS code. To do so, please navigate to:
    XStore > Theme Options > Theme Custom CSS > Global CSS and add the code below:

    
    .etheme-product-grid-item .price > del {
    display: none;
    }
    .etheme-product-grid-item .price > ins::before,
    .etheme-product-grid-item .price > span.amount::before {
    content: 'Starting from: ';
    text-decoration: none !important;
    }
    

    We hope this helps resolve the issue. Should you need further assistance, please do not hesitate to contact us.

    Best regards,
    8Theme Support Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 25, 2025 at 09:21

    Hello @Krafts & Kreations,

    The height of that section was previously set to Fit to Screen, which caused it to appear larger than intended. We have now adjusted it to Default, and it displays correctly: (https://prnt.sc/7C_HAlOXv6nj).

    Could you kindly review it on your end and confirm?

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 25, 2025 at 09:17

    Hi @Dennis,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .elementor-element .category-grid.content-inside .categories-mask {
        position: static;
        text-align: center;
        width: 100%;
        transform: none;
        background-color: rgba(0,0,0,0.3); /* Optional: semi-transparent background */
        padding: 10px; /* Add spacing around text */
        border-radius: 0 0 4px 4px; /* Rounded corners for background */
    }
    
    .category-grid .categories-mask h4 {
        color: #fff;
        font-weight: bold;
        font-size: 24px;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 25, 2025 at 09:11

    Dear @hafunerix,

    We were unable to reproduce the reported issue on our test device.

    For your reference, please review the following video: (https://drive.google.com/file/d/10HegA1_2x24311B2NP4sTFIbLyhT0KJ8/view?usp=sharing).

    Should you continue to experience difficulties, please let us know so we can assist you further.

    Best regards,
    The 8Theme Team

    Files is visible for topic creator and
    support staff only.
    Avatar: Justin
    Luca Rossi
    Support staff
    September 25, 2025 at 08:56

    Hello @Krafts & Kreations,

    Kindly adjust the content padding as shown here: [screenshot](https://prnt.sc/Zo6e2dIbeCpK).

    You can see the expected result in this example: [screenshot](https://prnt.sc/jfI_T0Y3Lf7S).

    We would appreciate it if you could apply the same adjustment to the other banners as well.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 25, 2025 at 08:50

    Hi @WooPlay,

    Please also add this custom CSS code:

    
    .etheme-product-grid-item .etheme-product-grid-content .wcfm_buttons {
        z-index: 99999;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 25, 2025 at 08:44

    Hello @WooPlay,

    Thank you for reaching out. We are aware of this issue, and our team is already working on resolving it.

    We appreciate your patience and will keep you updated.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 25, 2025 at 08:40

    Hi @Chris0483,

    Please navigate to XStore > Theme Options > WooCommerce(Shop) > Shop > Product Design > activate Minimum price only: https://prnt.sc/RhSOhmKuf8h2.

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 24, 2025 at 15:50

    Hi @WooPlay,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    div#wcfm-main-content * {
        font-family: inherit !important;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 24, 2025 at 15:40

    Hi @azicard,

    We highly encourage you to share your suggestion on our Taskboard at https://www.8theme.com/taskboard/. If your idea garners sufficient support from other customers, our development team will carefully evaluate the possibility of including it in a future update.

    Should you have any further questions or require assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 24, 2025 at 15:39

    Hello @WooPlay,

    We would like to inform you that we have updated the custom codes so that the quick edit buttons are now also displayed on the single product page.

    Please note that when you click on the edit button, you will be redirected to the frontend product editor page:
    https://domain.com/store-manager/products-manage/852/

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 24, 2025 at 14:18

    Hi @khurram virk,

    Please add this custom CSS code also:

    
    @media (max-width: 480px) {
        body #skybot-root #chatbot-icon {
            bottom: 80px !important;
        }
        body:not(.rtl) .etheme-sales-booster-sticky-panel[data-position=auto] {
            top: 50% !important;
            bottom: auto !important;
        }
    }
    

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    September 24, 2025 at 14:15

    Hi @khurram virk

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    body .et-follow-buttons i {
        color: #1e3ddc;
    }
    

    Kind regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    September 24, 2025 at 11:32

    Hello @hafunerix,

    Could you please disable the sticky column that contains the product gallery?

    We would appreciate it if you could let us know once this has been done.

    Best regards,
    The 8Theme Team

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    Viewing 390 results - 361 through 390 (of 5,361 total)
Viewing 30 posts - 361 through 390 (of 5,361 total)
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