Forum Replies Created

Viewing 30 posts - 3,361 through 3,390 (of 5,361 total)
  • Avatar: Justin
    Luca Rossi
    Support staff
    July 27, 2024 at 19:22

    Dear @Alpha111,

    We hope this message finds you well. We would like to inform you that making the menu items clickable may prevent the sub-menu items from opening properly. We will forward this concern to our development team for further review.

    Thank you for your understanding.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 27, 2024 at 19:20

    Hi @LVRB Love’s Rebel,

    Of all the codes that appear, I need you to tell me which one or which ones to use specifically, because too many appear and I need a specific one (as does Jack R., the assistant who has answered my other questions before).

    add_filter( 'woocommerce_registration_redirect', 'custom_redirection_after_registration', 10, 1 );
    function custom_redirection_after_registration( $redirection_url ){
        // Change the redirection Url
        $redirection_url = get_home_url(); // Home page
    
        return $redirection_url; // Always return something
    }

    Please change get_home_url(); to your cart/checkout URL.

    For the optimization settings, we explain very clearly so you just need to follow them:

    https://prnt.sc/F3Q9BsCmWANc

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 27, 2024 at 19:11

    Dear @Bagwani,

    We are pleased to inform you that the video has been successfully added to your home slider. We kindly ask you to review the update at your earliest convenience.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 27, 2024 at 19:06

    Dear Mr. Nitin Kumar,

    We would like to clarify that your recent inquiries regarding support for third-party plugins fall outside the scope of our standard support services. We have previously provided several guides and even modified the code for the ShipRocket plugin to assist you. However, please understand that any further issues related to third-party plugins should be directed to the respective plugin’s author for more specialized assistance.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 27, 2024 at 18:59

    Hi @Ahmed,

    For the archive/shop page, you have to use another hook: https://stackoverflow.com/a/65992469/2660153.

    Here the code is working on the single product page:

    
    add_action('init', 'dwd_run_brands_on_product_and_categories_only');
    function dwd_run_brands_on_product_and_categories_only() {
    	if ( !is_admin() ) {
    		add_filter('woocommerce_placeholder_img_src','dwd_replace_placeholder_image_with_brand');
    	}
    }
    
    // Add brand image to products that have no image
    function dwd_replace_placeholder_image_with_brand() {
    	global $product;
    
    	$productImage = wp_get_attachment_url( $product->get_image_id() );
    	if (empty($productImage)) {
    		$productBrands = wp_get_object_terms( $product->get_id(), 'brand' );
    
    		foreach( $productBrands as $brand ) {
    			$brandLogo = get_term_meta( $brand->term_id, 'thumbnail_id', true );
    			$brandLogo = wp_get_attachment_url( $brandLogo );
    			return $brandLogo;
    		}
    	}
    }
    

    https://prnt.sc/nkEwB22rYxR_

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 27, 2024 at 13:50

    Hi @Nicolo,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    .woocommerce-checkout .woocommerce-billing-fields__field-wrapper {
        display: flex;
        flex-wrap: wrap;
    }
    .woocommerce-checkout .woocommerce-billing-fields__field-wrapper .form-row {
        flex: 0 1 100%;
    }
    .woocommerce-checkout .woocommerce-billing-fields__field-wrapper .form-row-first, 
    .woocommerce-checkout .woocommerce-billing-fields__field-wrapper .form-row-last{
        flex: 0 1 50%;
    }
    
    .woocommerce-checkout .woocommerce-billing-fields__field-wrapper p#billing_email_field {
        order: -1;
        margin-bottom: var(--fields-v-gap, 1.43rem);
    }
    
    .woocommerce-checkout .woocommerce-billing-fields__field-wrapper p#billing_phone_field {
        order: 2;
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 27, 2024 at 13:43

    Hi @Ahmed,

    Please note that the custom codes will work on category archive and single product page only.

    Should you require further assistance please do not hesitate to contact our customization department at: https://www.8theme.com/account/#etheme_customization_panel.

    Thank you for your attention, and we look forward to supporting you through this upgrade process.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 27, 2024 at 13:40

    Hi @EB Collection,

    Please update the previous custom CSS to this:

    
    .single-product .woocommerce-notices-wrapper {
        margin-top: 88px;
    }
    .single-product ul.woocommerce-error,
    .single-product .woocommerce-message{
        margin-bottom: 0 !important;
    }
    @media (max-width: 600px){
        .single-product .woocommerce-notices-wrapper {
            margin-top: 85px;
        }
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 26, 2024 at 12:07

    Hi @EB Collection,

    In this case, please update the previous CSS code to this:

    
    .single-product .woocommerce-notices-wrapper {
        margin-top: 110px;
    }
    @media (max-width: 600px){
        .single-product .woocommerce-notices-wrapper {
            margin-top: 85px;
        }
    }

    Let us know how it goes!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 26, 2024 at 12:02

    Hi @LVRB Love’s Rebel,

    1. Please try with the provided codes there: https://stackoverflow.com/a/47952568/2660153.

    2. Please follow these articles:
    https://www.8theme.com/documentation/xstore/theme-installation/main-theme-options/#Speed-Optimization-options-pAarP
    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Please I need the specific solution for these points since that is why I paid for the theme and extended its support.

    3. Please be aware that website speed optimization falls outside the standard scope of support services we offer. For more details on what our support entails, please refer to the Envato privacy policy: https://themeforest.net/page/item_support_policy.

    Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.

    Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

    Thank you for your attention to this matter.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 26, 2024 at 11:54

    Dear Ahmed,

    We apologize for any confusion caused in our previous communication.

    Please be informed that the correct meta_key is: thumbnail_id.

    Kindly confirm if this resolves the issue. Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 26, 2024 at 11:46

    Hi @Priyanshu,

    Please try adding this custom CSS under XStore > Theme Options > Theme Custom CSS > Global CSS:

    
    button.single_add_to_cart_button.button.loading {
        background: url(https://vivagifts.in/wp-content/uploads/2024/07/motion-blur-2.svg) no-repeat center center;
        opacity: 0.8
    }
    

    Hope it helps!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 26, 2024 at 10:47

    Hi @Alpha111,

    Unfortunately, it’s not available in our XStore theme.

    You are welcome to submit a feature request on our request board at https://www.8theme.com/taskboard/. Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

    Thanks for understanding!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 26, 2024 at 08:44

    Hi @Scal23,

    We’ve removed it by adding this custom CSS to your home page:

    
    #banner .swiper-entry:not(.swipers-couple-wrapper) .swiper-wrapper {
        cursor: default !important;
    }
    

    Could you please check again?

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 26, 2024 at 07:53

    Dear Nicolo,

    We recommend that you switch to the default checkout element. You can access it via the following link: https://www.awesomescreenshot.com/image/49673610?key=1b071ef8fe0c1f1a5f78524eef7559e6

    Please let us know the outcome or if you require further assistance.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 26, 2024 at 05:03

    Dear Sam Aulakh,

    We hope this message finds you well. We wish to inform you that certain mod_headers are not permitted by your hosting provider. We recommend that you reach out to your hosting provider’s support team for further assistance regarding this matter.

    Thank you for your attention to this issue. Should you have any more questions or require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 26, 2024 at 05:01

    Dear Festigift,

    We hope this message finds you well. We would like to inform you that there has been an issue with the username or password you provided. Kindly verify your credentials and attempt to log in again.

    Please note: We advise against replying to this topic directly as it will reposition your query to the bottom of our list.

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 26, 2024 at 04:52

    Hi @Joanna,

    There was an error with your custom codes. We’ve already fixed it for you:

    – The old code:

    
    function redirect_pending_user($error_codes) {
        // Add custom error code to the list of error codes
        $error_codes[] = 'pending_approval';
        return $error_codes;
    }
    add_filter('login_errors', 'redirect_pending_user');
    

    – The correct code:

    
    function redirect_pending_user($error_codes) {
        // Add custom error code to the list of error codes
        if(is_array($error_codes))
            $error_codes[] = 'pending_approval';
        return $error_codes;
    }
    add_filter('login_errors', 'redirect_pending_user');
    

    Now the error disappear. Can you please check again?

    Thank you!

    Avatar: Justin
    Luca Rossi
    Support staff
    July 26, 2024 at 04:35

    Dear @Alpha111,

    Thank you for reaching out to us. While we are unable to guarantee 100% functionality of the cache plugin, we encourage you to test it and see if it meets your needs.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 26, 2024 at 04:34

    Dear @Bagwani,

    We hope this message finds you well. To ensure the highest quality for your video, we kindly request that you upload the video directly to your media library. Once uploaded, we will proceed to integrate it into the homepage slider.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 26, 2024 at 04:32

    Hi @Bagwani,

    Sir, please tell me one thing, if these two options are already disabled in the “wp code plugin” and you are now saying to disable the Ajaxify option as well, then what’s the benefit of activating this plugin?

    1. You don’t have the child theme on your website, so we couldn’t add any custom codes then we had to install the WPCode plugin. For the first code, please take a look at this ticket to understand the first code is used for: Sir, please tell me one thing, if these two options are already disabled in the “wp code plugin” and you are now saying to disable the Ajaxify option as well, then what’s the benefit of activating this plugin?

    I have a small request, could you please take a look and see if making a slight change to your code could improve the website?
    Please sir…….

    2. Unfortunately, our support team did the best for you.

    One more thing, Over the past 10-12 days, I’ve been facing an issue where whenever I make any changes like image or font color on the website, they reflect on the frontend after two days.

    However, purging the cache should make them update instantly. I kindly request you to check these codes or something else and make necessary modifications if needed so that this problem does not persist on the website.

    For example, I’m sending you this screenshot. You can see on the shop page I’ve added this image, and it’s showing perfectly here. But if you go and check it on the frontend, the image is not showing there at all, even though it’s been over 2 hours since I uploaded it. I’ve already purged the cache, but still no change.

    3. In this case, we suggest you to create a separated ticket for the other tasks can easily help you since this ticket is too long already.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 26, 2024 at 04:25

    Hi @Ahmed,

    Did you even check our custom codes?

    We’ve changed the taxonomy and meta_key in the codes already:

    
    'brand'
    'brand_thumbnail_id'
    

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 25, 2024 at 18:11

    Dear Belen,

    We hope this message finds you well. We are pleased to share with you an informative article that we believe will be beneficial for your endeavors. The article provides detailed guidance on how to add custom fields to WooCommerce products.

    You can access the article here: [https://webappick.com/add-custom-fields-to-woocommerce-products/](https://webappick.com/add-custom-fields-to-woocommerce-products/).

    Should you have any questions or require further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 25, 2024 at 18:09

    Hi @Joanna,

    It requires 2FA verifications: https://tinyurl.com/2b73fphm.

    Can you please provide FTP Account & WP Admin account instead?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 25, 2024 at 18:05

    Hi @Ahmed,

    You can try with this code:

    
    add_action('init', 'dwd_run_brands_on_product_and_categories_only');
    function dwd_run_brands_on_product_and_categories_only() {
    	if ( (!is_admin()) && (is_product() || is_product_category())) {
    		add_filter('woocommerce_placeholder_img_src','dwd_replace_placeholder_image_with_brand');
    	}
    }
    
    // Add brand image to products that have no image
    function dwd_replace_placeholder_image_with_brand() {
    	global $product;
    
    	$productImage = wp_get_attachment_url( $product->get_image_id() );
    	if (empty($productImage) && (is_product_category() || is_product())) {
    		$productBrands = wp_get_object_terms( $product->get_id(), 'brand' );
    
    		foreach( $productBrands as $brand ) {
    			$brandLogo = get_term_meta( $brand->term_id, 'brand_thumbnail_id', true );
    			$brandLogo = wp_get_attachment_url( $brandLogo );
    			return $brandLogo;
    		}
    	}
    }
    

    Please note that the issues related the custom codes must be directed to the author. They fall out of scope our support standard services.

    Thanks for understanding!

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 25, 2024 at 18:00

    Hi @nitin kumar,

    after adding the given code … button format as expected as we want

    but the add to wish and compare text space change

    and buy now button remove after adding this code ….pls check attached screenshot

    Our custom CSS codes are not related to what you mentioned above. If you’re not satisfied with this, please remove it to see if the wishlist/compare back to normal.

    html code that i need to show above pin code check …
    unable to add this to above kindly help

    We could see that you’ve already added the HTML codes successfully. Please confirm: https://tinyurl.com/2yvvbu6m.

    Best Regards,
    8Theme’s Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 25, 2024 at 12:39

    Dear @leduy500,

    We hope this message finds you well. We would like to recommend that you consider the following plugin for your needs: [WT Smart Coupons for WooCommerce](https://wordpress.org/plugins/wt-smart-coupons-for-woocommerce/).

    Please be advised that any issues arising from third-party plugins should be addressed directly with the plugin’s author, as they are beyond the scope of our standard support services.

    Thank you for your understanding.

    Best regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 25, 2024 at 12:35

    Dear @vjm,

    We hope this message finds you well. We would like to inform you that currently, there is no available option for the related products section as per your inquiry.

    Additionally, we have successfully implemented some code modifications in the functions.php file, and we are pleased to report that the icon is now functioning properly.

    Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Justin
    Luca Rossi
    Support staff
    July 25, 2024 at 12:12

    Dear Joanna,

    We hope this message finds you well. It appears that there was an issue with the username or password entered. Could you please verify your credentials and try again?

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Justin
    Luca Rossi
    Support staff
    July 25, 2024 at 11:50

    Dear @leduy500,

    We hope this message finds you well. We would like to inform you that the functionality you are seeking requires a third-party plugin or some customization code. Could you please confirm if you have already installed any third-party plugins?

    Thank you for your attention to this matter.

    Best Regards,
    The 8Theme Team

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Viewing 30 posts - 3,361 through 3,390 (of 5,361 total)
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