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Viewing 30 posts - 1 through 30 (of 34 total)
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  • Avatar: JLchingai2007
    JLchingai2007
    Participant

    Hello Brian, it does not appear to be a host issue, hoping there is some way one of you can log in.

    Our Team are spread worldwide who are part of the business and never have a problem.

    Please let me know if there is an alternative way of me trying to do it on my own, as in what is the correct coding to change the photos so they look just like in the demo timeline blog. I tried coding suggested as I mentioned earlier by placing it in custom css, but to no avail.

    Thanks so much, looking forward to your reply.

    Best wishes

    #62531 Copied In reply to: Legenda Blog Media
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Hi Robert,

    Thanks so much for your speedy reply, just saw it. Looks like a lot of work ahead, but it will be worth it.

    Best wishes

    #62525 Copied In reply to: Bought WPL plugin
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Hi there, I have made three capture pics, I could log in immediately with the exact info I gave you. I logged in using Mozilla browser.

    Please see private content for pics. Thanks.

    Please, contact administrator
    for this information.
    #62407 Copied In reply to: Legenda Blog Media
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Hi Eva, done, please see private content, much easier now.

    Best wishes, thank you.

    Please, contact administrator
    for this information.
    #62399 Copied In reply to: Legenda Blog Media
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Hi Robert, blonde moment apologies! See private content.

    Thanks so much.

    Please, contact administrator
    for this information.
    #62396 Copied In reply to: Legenda Blog Media
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Many thanks for the speedy response, you are a star! See private content for all info.

    Please, contact administrator
    for this information.
    #62389 Copied In reply to: Legenda Blog Media
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Please see private content for update.

    Please, contact administrator
    for this information.
    #57571 Copied In reply to: Embedded Code From An External Site
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Thanks so much Robert, have been working on the site all morning, will try that, you are a star!

    #55315 Copied In reply to: Need assistance in hiding the author name on posts
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Hi Robert,

    Worked perfectly first time and does not show up in the blog, bit thank you!

    The author name does still show up in widgets which contain the most recent blog posts.
    See pics in private content for footer of the site and for the sidebar, capture pics.

    Never a dull moment 🙂 Really appreciate any help.

    Please, contact administrator
    for this information.
    #55220 Copied In reply to: Need assistance in hiding the author name on posts
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Hi Robert,

    Could only get back online now, that’s the one I tried the last time and it disappeared as soon as we updating parts of the site.

    Thanks so much, will try again, keep all crossed it works!

    Much appreciated.

    #55081 Copied In reply to: Need assistance in hiding the author name on posts
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    I don’t remember if I created another account on 8theme, but I think not.

    The theme was purchased from ThemeForest and the password entry is: see private

    Please, contact administrator
    for this information.
    #50989 Copied In reply to: Legenda Footer Large Blank Space
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    See in private

    Please, show me where I can download the plugin Legenda

    Please, contact administrator
    for this information.
    #50872 Copied In reply to: Legenda Footer Large Blank Space
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    But you don’t give me any answer that can help me.

    I also purchased the theme Legenda.

    So I need to know how I can access Legenda plugins.

    Regards

    #50842 Copied In reply to: Legenda Footer Large Blank Space
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    What I mean is that it is not the Visual Compuser plugin from the download options.

    Only plugins appear the plugin from Blanco Theme:
    YITH WooCommerce Wishlist v 2.0.1
    Layer Slider v 5.3.2
    Revolution Slider v 4.6.5

    But not the plugin I want.

    Please, we would like be added to our account the Legenda plugins.

    #50806 Copied In reply to: Legenda Footer Large Blank Space
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Dear Eva,

    Please see private content with the information of our Legenda theme we bought. Just back online now and realized the link above for the visual composer update is for Blanco and not Legenda. We had purchased both themes, but now only working with Legenda.

    Please, contact administrator
    for this information.
    #49601 Copied In reply to: Legenda Footer Large Blank Space
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Thanks so much for your speedy reply Eva, we will let you know what happens.

    Best wishes

    #49499 Copied In reply to: Legenda Footer Large Blank Space
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    We’ve just updated the Legenda them and it still has the same issues with the footer.

    #49488 Copied In reply to: Legenda Footer Large Blank Space
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Hi Robert,

    Thanks so much for your reply.

    We have just found that it is an issue with the plugins, visual composer 4.4.2 and mailchimp 2.7 for wordpress lite. We have seen that it is not the most recent version of Visual Composer.

    Before it was working perfectly and now we have this problem, with the blank white space on some page/product footers.

    We have de activated and re activated all plugins and we can see that when both are activated this problem happens. If we only have one of these two plugins activated (either or) it does not happen.

    Is it possible for us to get a new – updated visual composer plugin?

    Many thanks, any advice is much appreciated, will look out for your reply.

    #49472 Copied Theme version: Legenda 2.6 WooCommerce version: 2.3.6 In reply to: Legenda Footer Large Blank Space
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    PS: this happens when using static blocks, hope that helps a bit.

    #49345 Copied In reply to: Legenda Footer Large Blank Space
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    We only upload the images with 1200×1200 for the product pages.

    Also the photo for the Slide Show y some for the post with different sizes, but only one.

    #45912 Copied In reply to: Internally duplicated photographs
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Thank for yor quick answer Robert,

    We will use a programan to reduce the weight, but not before we find out why exactly all the photos are being duplicated.

    There is no need to enter our site as we ourselves cannot see any duplicated media. However, if we enter with one FTP programme like Filezilla, we can see that all the photos have been duplicated 10 times with different dimensions.

    Please see the capture photo in private content.

    The total weight of our website now with 100 photos is more than 5MB. Our website is impossibly slow as a result.

    Why is Legenda duplicating each photo 10x? And how can we have only one per post or product, as in the ones we choose?

    Many thanks ahead for your help.

    Please, contact administrator
    for this information.
    #45853 Copied In reply to: Internally duplicated photographs
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Hi Eva,

    Thank you for your reply. What we meant with regards to the social icons is that we do not know where to find the social icon images for Google + , Tumblr etc. We need to please know which Legenda theme file they are in so that we can add them to the prefooter area which you saw.

    And how do we add the actual image icons to show up in the prefooter the same as facebook etc are showing?

    Including code in private content below.

    Thanks again, looking forward to fixing this.

    Please, contact administrator
    for this information.
    #37919 Copied In reply to: Four products in same line on Home page
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Goodo morning,

    We took one week waiting for help and the only thing you asked is money to adapt the theme, but not a word of the other points that have problems and which are due to Legenda, since I have no problems with Blanco.

    “Our social plugins are not showing up at all on the site as they do on your demo page. As for the social icons, we need to add more, but have no idea where in the theme they are or how to do it, please can you explain to us.”

    “Add to cart takes a long long time to load when a customer (for now us) clicks on a product through the main shop page. (Link below in private content).”

    “We have tried to use four different plugins for shipping, none are working, there are issues with some countries, especially Spain which we need to post to. We bought the theme Blanco too and no problems with shipping, but in Legenda, all plugins we used had issues. There seems to be an issue with Legenda and shipping. We would be really grateful if you can suggest the correct plugins for shipping, etc to make the e commerce site run smoothly.”

    Another thing I do not understand is why you can not access the administration, after changing the key several times. Since I could enter without any problem from different computers. I don’t have any

    I have removed all page locks in both the theme and the server.

    I need a quick response because I can not begin work until we have solved these problems.

    Regards

    #37832 Copied In reply to: Four products in same line on Home page
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Were you able to enter to the administration page and through FTP?

    We urgently need correctable these problems to begin working with the page.

    Regards

    #37766 Copied In reply to: Four products in same line on Home page
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    I changed the password (see in private)

    Regards

    Please, contact administrator
    for this information.
    #37333 Copied In reply to: Four products in same line on Home page
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Really don’t understand why you can’t.

    See the image in private.

    Please copy and paste.

    Regards

    Please, contact administrator
    for this information.
    #37163 Copied In reply to: Four products in same line on Home page
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Hello,

    Thanks for all and sorry for the delay.

    FTP credentials in private

    Please, contact administrator
    for this information.
    #37132 Copied In reply to: Four products in same line on Home page
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Hello,

    From our side we have no restrictions, we both tried to enter as you and had no problem. I don´t understand why this is happening. Please try emtying your cache and then refresh. If you can still not get inside, we will create another login name etc for you.

    Many thanks

    #36650 Copied In reply to: Four products in same line on Home page
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    NO problem for me to enter.

    Changed the password.

    Please copy and paste.

    Thanks

    Please, contact administrator
    for this information.
    #36589 Copied In reply to: Four products in same line on Home page
    Avatar: JLchingai2007
    JLchingai2007
    Participant

    Hello

    Link to the admin panel, User and password in private.

    Thanks

    Please, contact administrator
    for this information.
    #36500 Copied In reply to: Four products in same line on Home page
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Viewing 30 posts - 1 through 30 (of 34 total)
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