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Four products in same line on Home page - by JLchingai2007

This topic has 22 replies, 3 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

JLchingai2007

Participant

January 21, 2015 at 11:35

1) We have been struggling to place our four product categories side by side in one line. As you can see if you scroll down our site, (link in private content), one category pic is below the other three and it looks awful. We would like to do the same as you have in your demo which shows four products side by side please. How can we do this?

2) Our social plugins are not showing up at all on the site as they do on your demo page.

3) Add to cart takes a long time to load when a customer (for now us) clicks on a product through the main shop page. (Link below in private content).

Any advise will be much appreciated, will look out for your reply.

Please, contact administrator
for this information.

#35858 Copied

21 Answers

Eva Kemp

Support staff

January 21, 2015 at 12:28

Hello,

1. Please provide us with wp-admin panel credentials to check the issue with categories display.
2. As I see social icons are shown on the site:

3. Try to disable ajax “add to cart” in Theme Options > Single Product Page > Ajax “Add to Cart” > Off.

Thank you.
Regards,
Eva Kemp.

#35872 Copied

JLchingai2007

Participant

January 22, 2015 at 12:40

Hi Eva,

Login details for you are in private content. Thanks ahead for your help.

Tried doing what you suggested with regrards to the products which we need four in a row and not three but it did not change. Please if you can do this, can you let us know how to do it too as we may have the same issue in the future. Plus we need to learn 🙂

As for the social icons, we need to add more, but have no idea where in the theme they are or how to do it, please can you explain to us.

We have tried to use four different plugins for shipping, none are working, there are issues with some countries, especially Spain which we need to post to.

We bought the theme Blanco too and no problems with shipping, but in Legenda, all plugins we used had issues. There seems to be an issue with Legenda and shipping. We would be really grateful if you can suggest the correct plugins for shipping, etc to make the e commerce site run smoothly.

You can see capture pics in the private content.

Thanks so much Eva

Please, contact administrator
for this information.

#36492 Copied

Eva Kemp

Support staff

January 22, 2015 at 13:34

Hello,

What is the link to your wp-admin panel?
We can’t access it.

Thank you.
Regards,
Eva Kemp.

#36497 Copied

JLchingai2007

Participant

January 22, 2015 at 13:54

Hello

Link to the admin panel, User and password in private.

Thanks

Please, contact administrator
for this information.

#36500 Copied

Eva Kemp

Support staff

January 22, 2015 at 14:41

Hello,

We’re unable to access your site as well as wp-admin panel getting the error:
“The connection has timed out”
Are there any problems at your host?

Thank you.
Regards,
Eva Kemp.

#36506 Copied

JLchingai2007

Participant

January 22, 2015 at 16:18

NO problem for me to enter.

Changed the password.

Please copy and paste.

Thanks

Please, contact administrator
for this information.

#36589 Copied

Eva Kemp

Support staff

January 22, 2015 at 20:33

Hello,

Do you have any restrictions set on a server or in .htaccess file?
We’re still can’t connect with wp-admin panel.

Please check the settings.

Thank you.
Regards,
Eva Kemp.

#36646 Copied

JLchingai2007

Participant

January 22, 2015 at 21:09

Hello,

From our side we have no restrictions, we both tried to enter as you and had no problem. I don´t understand why this is happening. Please try emtying your cache and then refresh. If you can still not get inside, we will create another login name etc for you.

Many thanks

#36650 Copied

Eva Kemp

Support staff

January 23, 2015 at 11:45

Hello,

Please provide us with FTP credentials as well.

Thank you.
Regards,
Eva Kemp.

#36739 Copied

JLchingai2007

Participant

January 26, 2015 at 19:54

Hello,

Thanks for all and sorry for the delay.

FTP credentials in private

Please, contact administrator
for this information.

#37132 Copied

Eva Kemp

Support staff

January 26, 2015 at 20:09

Hello,

The credentials are incorrect.
We’re getting an error:
Response: 530 Login authentication failed

Please provide us with the correct login details.

Thank you.
Regards,
Eva Kemp.

#37140 Copied

JLchingai2007

Participant

January 26, 2015 at 21:27

Really don’t understand why you can’t.

See the image in private.

Please copy and paste.

Regards

Please, contact administrator
for this information.

#37163 Copied

Eva Kemp

Support staff

January 27, 2015 at 10:52

Hello,

I’m connecting the same way as you showed on the screenshot.
Could you please reset the password without special symbols?

Thank you.
Regards,
Eva Kemp.

#37285 Copied

JLchingai2007

Participant

January 27, 2015 at 12:27

I changed the password (see in private)

Regards

Please, contact administrator
for this information.

#37333 Copied

JLchingai2007

Participant

January 28, 2015 at 10:35

Were you able to enter to the administration page and through FTP?

We urgently need correctable these problems to begin working with the page.

Regards

#37766 Copied

Eva Kemp

Support staff

January 28, 2015 at 13:43

Hello,

Does you host block some IPs to prevent access?
Also concerning the products categories on the Home page they can’t be shown more than 3 in a row, only products can be set this way.
If you still want to to have 4 categories per row this requires additional customization which isn’t for free.
Do you agree with it?

Thank you.
Regards,
Eva Kemp.

#37811 Copied

JLchingai2007

Participant

January 28, 2015 at 14:51

Goodo morning,

We took one week waiting for help and the only thing you asked is money to adapt the theme, but not a word of the other points that have problems and which are due to Legenda, since I have no problems with Blanco.

“Our social plugins are not showing up at all on the site as they do on your demo page. As for the social icons, we need to add more, but have no idea where in the theme they are or how to do it, please can you explain to us.”

“Add to cart takes a long long time to load when a customer (for now us) clicks on a product through the main shop page. (Link below in private content).”

“We have tried to use four different plugins for shipping, none are working, there are issues with some countries, especially Spain which we need to post to. We bought the theme Blanco too and no problems with shipping, but in Legenda, all plugins we used had issues. There seems to be an issue with Legenda and shipping. We would be really grateful if you can suggest the correct plugins for shipping, etc to make the e commerce site run smoothly.”

Another thing I do not understand is why you can not access the administration, after changing the key several times. Since I could enter without any problem from different computers. I don’t have any

I have removed all page locks in both the theme and the server.

I need a quick response because I can not begin work until we have solved these problems.

Regards

#37832 Copied

Eva Kemp

Support staff

January 28, 2015 at 16:39

Hello,

1. Social icons are shown on the site in prefooter area

To add more you need edit the code in Appearance > Widgets > Prefooter widget area
https://www.8theme.com/demo/docs/legenda/index.html#!/widgets > Prefooter Row
You need insert the code for other social icons (you can find the code in helpbase of social websites) or use some plugins that presents shortcodes for social media icons.

2. Please try to disable “Ajax “Add to Cart”” in Theme Options > Single Product Page > Ajax “Add to Cart” > Off. Clear your browser cache and check “add to cart” button again.

3. Shipping settings are related to Woocommerce configuration in Woocommerce > Settings > Shipping tab.
Please check if you set it correctly. Also we recommend you to check this issue default WordPress theme. If the problem persists there too, then it’s caused by Woocommerce plugin.

Unfortunately we still can’t log in. Seems your hosting provider blocks some IPs range and that’s why it’s causing such issues.

Thank you.
Regards,
Eva Kemp.

#37856 Copied

JLchingai2007

Participant

January 28, 2015 at 19:10

Hi Eva,

Thank you for your reply. What we meant with regards to the social icons is that we do not know where to find the social icon images for Google + , Tumblr etc. We need to please know which Legenda theme file they are in so that we can add them to the prefooter area which you saw.

And how do we add the actual image icons to show up in the prefooter the same as facebook etc are showing?

Including code in private content below.

Thanks again, looking forward to fixing this.

Please, contact administrator
for this information.

#37919 Copied
Tagged: four products, home page, online shopping, templates, woocommerce, wordpress
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