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Viewing 20 posts - 1 through 20 (of 20 total)
  • Avatar: jeanychiu
    jeanychiu
    Participant

    Hi Eva,

    Thank you for looking into this issue. We don’t see this problem anymore on either PC or MAC. Thank you very much for your assistance.

    Jean

    Avatar: jeanychiu
    jeanychiu
    Participant

    Yes it still does. The chrome we have is version 44.0.2403.89 m

    Avatar: jeanychiu
    jeanychiu
    Participant

    Hi Eva,

    Thanks for getting back to me!

    The page is fine when it was first opened. However, when I click reload, the image got scrambled up again. It’s random. I’m not sure why. I tried setting image size to 200×200, 300×300, medium, 300 (as it was when I got your message), but nothing worked when reloaded.

    I’ve switched to using Posts for my recipe now, so this won’t be an issue for me anymore.

    Again, thank you very much for all your help!

    Cheers,
    Jean

    Avatar: jeanychiu
    jeanychiu
    Participant

    Hi Eva,
    Was someone from your end testing my website? Yesterday my Theme Options were reset, and just now, it was switched from my child them to the original theme. I’ve disabled the account access for the moment.
    Since I’ve been pressed on time, I’ve gone with an alternate solution now. So thanks for all your help!

    Jean

    Avatar: jeanychiu
    jeanychiu
    Participant

    Hi Eve,

    If this is a big issue to fix, can you tell me which php file I can edit to edit this page (the project archive page)?

    Or perhaps let me know where I can choose the sidebar for that page. Also, as you can see, the “contents” shown for each recipe are different before the “read more” button. I would like to make them the same (i.e., showing just the featured image and title).

    Thanks!
    Jean

    Avatar: jeanychiu
    jeanychiu
    Participant

    Thanks, Eva.

    The Post Grid element doesn’t seem to work properly. I chose to have Image + title displayed. This is what I got.

    http://imgur.com/kqvoMi2

    The page I’m editing is http://www.cookpower.com.tw/%E8%82%89%E9%A1%9E/

    You’ll need to login to see it.

    Thanks!
    Jean

    Please, contact administrator
    for this information.
    Avatar: jeanychiu
    jeanychiu
    Participant

    Hi Eva,
    Thanks for the prompt reply. However, I’m afraid I don’t quite follow. Specifically:

    (1) Where to I go to choose the “teaser (posts) Grid element” and the categories?

    (2) Do I need to create a new Page or a new Post? Or am I editing an existing page/post/something else?

    (3) I see in the Visual Composer, there’s a “Teaser Box”. But I don’t see anywhere to set “grid” or choose “categories”.

    I also see there’s an option to “enable Custom teaser”. However, I don’t see anywhere to set “grid” or choose categories either.

    Thanks.
    Jean

    Avatar: jeanychiu
    jeanychiu
    Participant

    Hi Eva,

    I would like this page to look like this one.

    You’ll need to login to see the pages. I’ve provided login credentials in the private content.

    Thanks!
    Jean

    Please, contact administrator
    for this information.
    Avatar: jeanychiu
    jeanychiu
    Participant

    Thanks, Eva! That worked!

    In addition, could you tell me where I can edit the layout of the archive page of a category of the items in the portfolio? It doesn’t seem to follow the layout of the “BlogPost”.

    Thanks!
    Jean

    Avatar: jeanychiu
    jeanychiu
    Participant

    Hi Eva,

    Thanks for the help!
    I’ve followed your suggestions, and most of the aforementioned issues are solved, except for one: I need to click in the space above the actual link as indicated by the red box in the image below.

    http://i.imgur.com/pWCV5mA.png

    Any suggestions?

    Thanks!
    Jean

    Avatar: jeanychiu
    jeanychiu
    Participant

    Hi Eva,

    I hope you had a good weekend!

    I’ve noticed some errors after the update.

    (1) In the menu bar, I can no longer click on the link itself. I need to click in the space above the actual link as indicated by the red box in the image below. Also four error messages appear.

    http://imgur.com/pWCV5mA

    (2) The portfolio still doesn’t work properly.

    http://imgur.com/QxFi3tF

    Cheers,
    Jean

    Avatar: jeanychiu
    jeanychiu
    Participant

    Hi Eva,

    I’ve updated the theme to the latest version, 2.4, but the problem persists. Here’s the FTP credentials.

    Thanks!
    Jean

    Please, contact administrator
    for this information.
    Avatar: jeanychiu
    jeanychiu
    Participant

    Thanks, Eva! I got them to work!

    Thank you very much for your help!

    Cheers,
    Jean

    Avatar: jeanychiu
    jeanychiu
    Participant

    Hi,

    My website is not available to public. So I will give you an admin account. I have another post going on, where Ms. Eva Kemp is helping me. She’s using the same login info. Please let me know if that will be a problem.

    Thanks!
    Jean

    Please, contact administrator
    for this information.
    Avatar: jeanychiu
    jeanychiu
    Participant

    Thanks, Eva!

    Our website is in Chinese, so I thought I’ll give you some guidelines to help you navigate.

    This shows you where “Appearance” and “Menu” are. The “portfolio categories” is at the bottom of the list, and the name of the menu is “cooker”.

    http://imgur.com/VaDrkzI

    In the cooker menu, four items are populated using the portfolio categories, and they have the word “portfolio” beside their Chinese title.

    From the front end, the item pointed out in this image is where the portfolio items are.

    http://imgur.com/pQYz0Ge

    Thanks!

    Jean

    Please, contact administrator
    for this information.
    Avatar: jeanychiu
    jeanychiu
    Participant

    Hi Eva,

    Regarding (2), the portfolio categories, I tried what you suggested, but when I clicked on the items in the menu, i get 404 error.

    Jean

    Avatar: jeanychiu
    jeanychiu
    Participant

    Hi Eva,

    Thanks for the prompt reply!

    Regarding (1), as you can see in the image below, I have 9 items in the subcategory, and they are all listed in one column. I would like to have them listed in two columns as shown in the picture from the previous post.

    http://imgur.com/dR8vFJE

    In addition, I don’t want an account menu. How can i stop the pop up message as shown in the image below from popping up?

    http://imgur.com/m36PIX3

    Also, can I disable the “Your Account” without disabling the “Register” function? In other words, I would like the have the “register” and “login” buttons shown when the user is not logged in, and only the “logout” button shown when the user is logged in.

    Thanks!
    Jean

    Avatar: jeanychiu
    jeanychiu
    Participant

    Thanks, Robert! That worked.
    However, the yellow bar shrunk as a result of that, and so the arrow for opening the “HIDDEN TOP PANEL AREA” becomes invisible. Can you let me know how to get the yellow bar back?

    Thanks!

    Jean

    Avatar: jeanychiu
    jeanychiu
    Participant

    Hi Robert,

    Thanks for the prompt reply!
    Here’s the Admin login credentials.

    Thanks,
    Jean

    Please, contact administrator
    for this information.
    Avatar: jeanychiu
    jeanychiu
    Participant

    Hello,

    I have the same problem described by HLB2013. I’ve cleared my cache and tried using different computers. I’ve also uploaded a fresh copy of the theme file. Yet, the cart still exist.

    Any idea what else I can try?

    Thanks!

    Jean

Viewing 20 posts - 1 through 20 (of 20 total)