Website Slow/Not loading – Elementor Theme Integration

This topic has 2 replies, 2 voices, and was last updated 1 day, 21 hours ago ago by Jack Richardson

  • Avatar: whym
    whym
    Participant
    October 23, 2026 at 19:37

    My website is running extremely slow and not loading–including the wp-admin page login. It resolves for an extremely short time after I reboot the server through my hosting dashboard. Perhaps this happened after the recent changes that you made on the last ticket I submitted.

    I contacted my host and they said, “Investigation found that the server itself is healthy and not resource constrained (no CPU, memory, or MySQL bottlenecks). However, the website is exhausting all available PHP-FPM workers, which results in slow page loads. Review of the PHP error logs shows a large volume of repeated warnings originating from the Elementor plugin, indicating that Elementor is attempting to access an invalid or missing document object. This suggests a website-level issue, potentially involving an Elementor template, addon, theme integration, or recently introduced content/configuration change. Further troubleshooting within WordPress is recommended, focusing on Elementor and related plugins.”

    Elementor came packaged with the theme, so I’m not sure how to reach out to them and am hoping you can help resolve the issue. Thank you!

    Anna

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    1 Answer
    Avatar: Jack Richardson
    Jack Richardson
    Support staff
    October 25, 2026 at 14:50

    Hello @whym,

    Elementor is a free plugin available for use. It is not provided by our theme but is required for installation with some our demos created using this page builder. For any issues related to its functionality, you may submit a topic on the official plugin support page: https://wordpress.org/support/plugin/elementor/.

    On our end, we have tested some pages, and their editors are functioning correctly. Could you please clarify what specific issues you would like us to examine? Kindly attach screenshots of analytics or videos for reference. You can upload your video to services such as https://fex.net/ and provide us with a URL for download in private content.

    Best Regards,
    Jack Richardson
    The 8Theme’s Team

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