Dear @Martin,

Thank you for your thorough testing and for providing detailed information. We appreciate your efforts and require some time to methodically test the issue based on the steps you have outlined. We aim to identify and implement a solution promptly.

In the interim, we have forwarded this matter to our development team for further analysis. As a temporary measure, we suggest you try using the free YITH Wishlist plugin, ensuring that the XStore Wishlist option is disabled. This workaround might serve your immediate needs for a functioning Wishlist feature.

Thank you for your patience and understanding.

Kind regards,
Jack Richardson
8Theme’s Team

Dear @TheOne,

I hope this message finds you well. I would like to address your queries as follows:

1. Regarding your interest in implementing a transparent or overlay page title on subpages, you have the option to create two static blocks (a default and a transparent one). You can then display these blocks based on specific conditions by checking the page ID with php function -> get_the_ID()
to meet your design requirements. If this does not fully address your question, could you please provide more details to clarify your needs?

2. Concerning the visibility of certain elements on the homepage, particularly after you have disabled the breadcrumbs in the page settings, you can enhance your code to selectively hide such static block on specific pages. Here is a condition you might consider implementing in your code:

if (!in_array(get_the_ID(), array('103'))) {
    // your code here
}

You can find an example of how this code can be integrated at the following link: [Code Example] https://prnt.sc/10eQSq-ukcDB.

Should you require further assistance or have additional questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @YT,

I hope this message finds you well. We have investigated the issue you reported and discovered that it appears to be specifically related to the local websites you are currently utilizing. For further details, please refer to the following discussion on their community forum: https://community.localwp.com/t/local-elementor-pro-loop-grid-acf-undefined-array-key-product-query-post-type/38683/3.

In such case we can suggest you to disable debug log and continue working on or create the staging web-site and continue the development process there.

Should you require additional assistance, we encourage you to submit a request directly on their forum to receive targeted support.

Thank you for your attention to this matter.

Kind regards,
Jack Richardson
8Theme’s Team

Dear @Dev Mizan,

I hope this message finds you well. We have reviewed the issues you reported and currently, we are unable to replicate them. For your reference, we have uploaded a video in the private area of our support site where you can verify this.

Additionally, we encountered a problem with the wp-admin access credentials you provided. It appears that the username given is not registered on your website. We kindly ask that you double-check the access credentials before sending them to us. This will help in reducing our communication exchanges and expedite the resolution of your issue.

Thank you for your attention to this matter.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Sofiane,

I hope this message finds you well. I would like to inform you that since you are utilizing the XStore Cart page builder based on Elementor, there are specific settings available for modifying table labels. You can access these settings and enter your desired text via the following link: https://prnt.sc/qKaCbvMo_qqx.

For translating other texts, you may find the necessary options in Loco Translate under the XStore core section. Here are examples to guide you:
– https://prnt.sc/LmhjMd1u9LKc
– https://prnt.sc/XxGvWIDDJon2.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Hello @SOFIANE,

Thank you for reaching out to us with your query. We understand that you are looking to use the “Buy X Get Y% discount” sales booster with a promo code on WooCommerce, but are experiencing difficulties in getting it to work together.

To assist you better, could you please provide us with more details about the issue? Specifically, any error messages you receive, and the steps you have taken so far. This information will help us understand the problem more accurately and provide you with a more tailored solution.

We look forward to your response and are eager to help you resolve this issue.

Best Regards,
Jack Richardson
8Theme’s Team

Hello @ori

Such accordion functionality of the Menu subitems in XStore AMP currently is not available.

We would recommend you submit a request on our Taskboard at [8Theme Taskboard](https://www.8theme.com/taskboard/). Should your suggestion garner sufficient support from other customers, our development team will take it into consideration for inclusion in future updates.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Best Regards,
8Theme’s Team

Dear @Houzmatic,

I hope this message finds you well. As you may be aware, the Revolution Slider is an independent plugin that comes with its own documentation and support, which can be accessed here: https://www.sliderrevolution.com/help-center/.

Upon reviewing the homepage of your website, we observed the issue you mentioned. An error detected in the console appears to be preventing the slider from loading properly. You can view the error here: https://prnt.sc/0B3mZ1PQZSEW. This error originates from the Slider Revolution JavaScript file.

We attempted to diagnose the cause of the issue. It appears that there may be a misconfiguration within your ‘Phone-slider’. When we replaced it with another slider from your list, the functionality was restored, as shown in this screenshot: https://prnt.sc/7BX-nRSUxffu.

We recommend reviewing the elements of the problematic slider or considering building a new one from scratch. Please ensure to check periodically for any potential misconfigurations during the creation process.

For guidance on configuring the navigation bullets, please refer to the plugin’s documentation here: https://www.sliderrevolution.com/documentation/navigation-bullets/.

Should you require further assistance or have any questions, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Alpha111,

We hope this message finds you well. We are pleased to inform you that our latest updates includes several new builders enhanced by Elementor functionality. One such addition is the Single Product Builder, which we noticed you have implemented on your website.

To cater to our diverse customer base, we provide widgets that are straightforward to configure. However, for advanced users like yourself, we offer the following steps to display and customize the “Related Products” widget according to your preferences:

1. Open the Single Product Page editor in the Elementor builder.
2. Insert the Products Grid, Products List, or Products Carousel widget into the content. For reference, please see: https://prnt.sc/LQw3ss7-1cyE
3. Set the query source for products to ‘related products’. For more details, check: https://prnt.sc/OlaYCSqJ7f6U.
4. Configure the design and content of the ‘Related Products’ widget as you envision.

Should you require a unique modification beyond the scope of our standard support, please feel free to submit a request for additional customization. We appreciate your understanding of our support guidelines.

Our high-level developers are equipped to provide you with a tailored solution for this. To get a precise estimate and discuss the customization, please submit a customization services request, and we will prepare a detailed estimate for the cost – https://www.8theme.com/account/#etheme_customization_panel (8Theme’s Customisation Services)

Thank you for choosing our services. Should you have any further questions or need assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Wealth Magnet,

I hope this message finds you well. We are currently unable to access your website as our previous credentials are no longer functional and the site appears to be under maintenance. Could you kindly provide us with updated access credentials at your earliest convenience?

Additionally, we would appreciate it if you could share the URLs for product with the correct images in the descriptions, as well as those that are incorrect. Please ensure that these URLs are sent through a secure, private area.

Thank you for your attention to these matters. We look forward to your prompt response.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Miya,

I hope this message finds you well. We have noticed that there are JavaScript errors occurring on the checkout page, which appear to be associated with the Afterpay Gateway for WooCommerce plugin. You can view the specific errors via this screenshot link: https://prnt.sc/iOgyWqtRgpwd.

To resolve these issues, we recommend contacting the support team for the Afterpay Gateway for WooCommerce plugin. They should be able to provide you with the necessary assistance to correct these errors.

Thank you for your attention to this matter.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Alpha111,

I hope this message finds you well. To properly configure the permalinks, we recommend that you adjust the settings located at Dashboard -> Settings -> Permalinks. You can view these settings here: https://prnt.sc/zfjYV0w32pjx. Please note that these settings are not specific to the XStore theme but are default built-in settings in WordPress.

We advise you to configure these settings initially, and subsequently review the breadcrumbs and URLs. It is important to note that some permalink structures may impact the breadcrumb steps, so it is essential to set up the permalinks first.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
Jack Richardson
The 8Theme Team

Dear @Allen,

I hope this message finds you well. We have recently reviewed the configuration settings of your website and noticed that the modifications we previously implemented, specifically the removal of certain CSS lines, have been reinstated. It appears that these changes were reverted, which may lead to recurring issues similar to those you have experienced in the past. This could potentially create a continuous need for support with no results. Example:
https://prnt.sc/eiA6wUzVRYsH = (previously added solution to solve the 3rd question)
https://prnt.sc/MWL-tvvBVHX7 = (now)

To address the latest issue you mentioned, we recommend adjusting the ‘padding-left’ and ‘padding-right’ settings instead of using margins. This adjustment should help resolve the concern.

Thank you for your attention to this matter. Should you require further assistance or have any questions, please do not hesitate to contact us.

Best regards,
Jack Richardson
The 8Theme Team

Dear @Alpha111,

Upon reviewing your query, we have verified that added code is functioning as expected. You can view the result here: https://prnt.sc/IVGSmsLwr_MU.

Could you kindly clear your browser cache and confirm if the issue persists on your end?

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Alpha111,

We hope this message finds you well. We are pleased to provide you with the custom CSS necessary for the Header Ajax Search widget. Applying this CSS will help you achieve the desired styling as shown in the screenshot available here: https://prnt.sc/P_fbiuA3UMLn.

Please find the custom CSS below:

[data-elementor-device-mode="mobile"] selector .etheme-search-form-item-title {
    line-height: 1.5;
    height: 6ex;
    overflow: hidden;
}

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

If you require personal customization services, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.

Best Regards,
Jack Richardson
The 8Theme Team