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Viewing 30 posts - 1 through 30 (of 81 total)
  • Avatar: IvanMTK
    IvanMTK
    Participant
    February 22, 2023 at 17:01

    This worked! Thank you!!

    Avatar: IvanMTK
    IvanMTK
    Participant
    November 6, 2022 at 21:46

    The staging site has been fixed and I have attached credentials to the new staging environment which I have confirmed to be working.

    Please let me know if you continue having difficulty accessing the site.

    Thanks.

    Please contact administrator
    for this information.
    Avatar: IvanMTK
    IvanMTK
    Participant
    October 28, 2022 at 04:00

    Hello,
    We checked the website and we didn’t notice any changes on the ipad. Everything looks pretty much the same way like it was from before.

    What we want is for the ipad viewport to look the same way like mobile, including order of elements and such. everything should be the same way. right now it is not.

    Avatar: IvanMTK
    IvanMTK
    Participant
    October 25, 2022 at 01:25

    Hello,
    Thanks for sending over this article over. I’ve gone ahead and followed all the steps described in order to troubleshoot the issue and nothing seems to be fixing the problem. I suspect it has to do with the theme because we have experienced this exact problem in the past and you guys resolved it under a separate thread, I just don’t know what exactly was performed in order to resolve it.

    Avatar: IvanMTK
    IvanMTK
    Participant
    October 12, 2022 at 00:28

    Thank you for looking into this.

    Unfortunately, we are not in a position to update theme and core plugin due to the fact that we have tried doing so in the past and it did not resolve our issue and more importantly, it broke a lot of sections in the website.

    We are close to launching so we are trying to resolve this and we will spend time after the launch to go through the process of updating the theme + core plugin.

    One thing to note, this issue with homepage started happening out of nowhere. We have not made any changes recently that would cause this to occur. it was working fine in the past and just started not working in the last few weeks.

    We would appreciate your help looking into this and helping us resolve the issue until we update the theme. Thank you

    Avatar: IvanMTK
    IvanMTK
    Participant
    October 11, 2022 at 02:59

    Attached you’ll find the password

    Please contact administrator
    for this information.
    Avatar: IvanMTK
    IvanMTK
    Participant
    October 9, 2022 at 02:48

    I have gone ahead and fixed the credentials error. Attached in the private content area, you’ll see the updated credentials and they should be working now.

    Let me know if you’re still having trouble. Thanks

    Please contact administrator
    for this information.
    Avatar: IvanMTK
    IvanMTK
    Participant
    October 7, 2022 at 05:58

    Hello,
    This is still an issue and the fixes you have applied in the latest response were not correct and completely broke the product page. What we would like is for the product page to look the same way as mobile whether it’s in vertical or horizontal mode.

    When switching between these orientations, the product page goes completely out of whack.

    I have set up a staging environment where you can add changes to. The info for that in the private content area.

    Please contact administrator
    for this information.
    Avatar: IvanMTK
    IvanMTK
    Participant
    September 10, 2022 at 18:27

    There are some more issues with iPad view on the product page.

    1) Horizontal View: There is a lot of extra spacing on the right side of the product page when viewed in landscape on iPad. I’ve attached a screenshot for reference.
    2) Horizontal View: On the product page, underneath the product images the recommended products shown are very small and add to cart button is not clickable.
    3) Vertical View: When switching from landscape to portrait view on iPad, the product page elements go out of order unlike when you first load the product page on mobile view landscape or portrait. Screenshot attached showing this issue.

    Please contact administrator
    for this information.
    Avatar: IvanMTK
    IvanMTK
    Participant
    August 18, 2022 at 22:33

    Hi there!

    It looks like our request was accepted, but we tried applying the PHP and CSS code provided and it’s not working as suggested here: https://8theme.upvoty.com/b/xstore/modifications-to-popup-cart-include-free-shipping-progress-bar-and-another-one-see-details/

    Could you please see why it’s not working?

    Thanks!

    Please contact administrator
    for this information.
    Avatar: IvanMTK
    IvanMTK
    Participant
    July 22, 2022 at 19:30

    I’ve tried to edit it in the templates but it’s still showing the price twice

    Avatar: IvanMTK
    IvanMTK
    Participant
    July 14, 2022 at 18:06

    I just tried removing that block but I didn’t notice any difference in the product page.

    Avatar: IvanMTK
    IvanMTK
    Participant
    July 12, 2022 at 20:29

    We have just submitted the requests, as suggested.

    Thanks and best regards;

    Ivan

    Avatar: IvanMTK
    IvanMTK
    Participant
    July 11, 2022 at 17:06

    Hi;

    1 and 2: we will check with the Loco Translate plugin, as suggested.

    Please see a screenshot in the private area for the following:

    3: We would like to show the “Free Shipping” progress bar, the same one that appears on the off-canvas shopping cart, on this location.

    4: We would also like the show the Add to Cart buttons for the “You May Be Interested In…” product options (which are not visible at this moment). We don’t see how to activate this option.

    Thanks!

    Please contact administrator
    for this information.
    Avatar: IvanMTK
    IvanMTK
    Participant
    July 11, 2022 at 02:24

    Hello,
    We’re trying to bring back the original behavior where the small cart is shown upon adding an item to the cart.

    In addition, we also want to make certain customization to the mini pop-up cart but are unable to do so from the customize options or through the code.

    Here are some of the customizations we would like to do:
    1. change “You may be interested in..” to “Frequently Bought with this Product:”
    2. Change text of “Back to Shop” button to “Continue Shopping”
    3. Add the “Free Shipping” progress bar (from the Sidebar-Cart) in this place (under and between both “View Cart” and “Checkout” buttons).

    Avatar: IvanMTK
    IvanMTK
    Participant
    May 21, 2022 at 02:49

    We found the following code snippet to fix the problem:

    function custom_wc_ajax_variation_threshold( $qty, $product ) {
    	return 10;
    }
    
    add_filter( 'woocommerce_ajax_variation_threshold', 'custom_wc_ajax_variation_threshold', 10, 2 );

    https://woocommerce.com/document/change-limit-on-number-of-variations-for-dynamic-variable-product-dropdowns/

    Avatar: IvanMTK
    IvanMTK
    Participant
    May 10, 2022 at 17:50

    Great. Thanks!

    Avatar: IvanMTK
    IvanMTK
    Participant
    May 10, 2022 at 17:19

    Thanks. Any chance you can tell us what that custom CSS was? In case we need to do something about it.

    Avatar: IvanMTK
    IvanMTK
    Participant
    May 10, 2022 at 17:17

    Thanks. We will take care of that.

    Regards

    Avatar: IvanMTK
    IvanMTK
    Participant
    May 10, 2022 at 16:02

    It looks great. Thanks! What was the issue?

    Avatar: IvanMTK
    IvanMTK
    Participant
    May 9, 2022 at 19:54

    Hey Olga.

    We can see the product now appearing on the homepage, but does this mean that we can’t use the swatches option when using the products grid from the theme? Why is that? And will it be fixed? It’s not a good thing that the homepage might break by activating an option included in the theme. Please let us know.

    Thanks.

    Avatar: IvanMTK
    IvanMTK
    Participant
    May 9, 2022 at 19:48

    We have done as suggested, but the issue is still there. You can see it again in the products linked in the Private content. One of those products has 16 images but the slider has some of that product’s thumbnails hidden on the left. Please advise. Thanks.

    Please contact administrator
    for this information.
    Avatar: IvanMTK
    IvanMTK
    Participant
    April 22, 2022 at 04:27

    We’ve updated the theme and the issue is still there

    Avatar: IvanMTK
    IvanMTK
    Participant
    February 20, 2022 at 20:29

    I’m aware of this page but this doesn’t help me fix the issue I described above

    Avatar: IvanMTK
    IvanMTK
    Participant
    February 9, 2022 at 05:38

    Yea I can do that but then it leaves behind a white line at the bottom. In your video, you cut off the bottom part which shows exactly this problem I’m talking about

    Avatar: IvanMTK
    IvanMTK
    Participant
    February 4, 2022 at 23:14

    I’ve tried doing the following for the banners on the homepage however it’s still broken. I also noticed that not all banners have a padding bottom -20 like shown in the screenshot

    Avatar: IvanMTK
    IvanMTK
    Participant
    February 3, 2022 at 18:14

    Hi, I’ve attached 2 links showing the issue in the private content area

    Please contact administrator
    for this information.
    Avatar: IvanMTK
    IvanMTK
    Participant
    January 27, 2022 at 06:41

    I’ve tried adding a media query for one of the banners on the homepage for ipad landscape however it’s not actually being reflected. I’ve spent several hours trying to troubleshoot this but not getting anywhere.

    this is the css I’m using. it’s in the customizer

    @media only screen 
      and (min-device-width: 768px) 
      and (max-device-width: 1024px) 
      and (-webkit-min-device-pixel-ratio: 2) {
        .banner-with-mask .banner-content {
            background: linear-gradient(to right, rgba(68, 29, 32, 0.7) 50%, transparent 30%) !important;
        }
    }
    Avatar: IvanMTK
    IvanMTK
    Participant
    January 26, 2022 at 07:04

    It seems like this issue has magically been fixed.

    Avatar: IvanMTK
    IvanMTK
    Participant
    January 26, 2022 at 07:03

    Alright that seems to have fixed it. However is there an underlying bug that causes this to happen because we noticed this issue occurs only with the footer static block.

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    Viewing 30 results - 1 through 30 (of 81 total)
Viewing 30 posts - 1 through 30 (of 81 total)
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