Thanks for the support! My topic “Search results page not showing products following update of theme” has been successfully resolved.
ianbarker24
Participant
December 12, 2025 at 19:21
Perfect!
Thank you so much. Top support once again.
Cheers
Ian
ianbarker24
Participant
August 13, 2023 at 14:20
Thank you Rose.
Everything looks good now.
Best regards
Ian
ianbarker24
Participant
August 13, 2023 at 13:34
Hi Rose,
I’ve deregistered and re-registered as you suggest but I’m still getting the same error message when I try and update the theme.
The site was originally built on a development sub-domain and changed over to this domain back in 2021. I’ve not had any problems updating before.
I’ve entered my ftp and wordpress details in the private area of my first message if you would like to take a look.
Thanks
Ian
Please contact administrator for this information.
ianbarker24
Participant
July 19, 2023 at 09:21
Thank you Rose
ianbarker24
Participant
June 7, 2023 at 10:01
Thank you for your response.
I’m pretty sure we have already checked that my hosting is not blocking outgoing/incoming connection to your server’s ip address. The issue has only shown itself since a move of hosting provider.
Your comment about plugins based on Kirki is interesting. The only plugin I’ve added since moving to this hosting provider is WPCode Lite I guess I could disable that plugin. At the moment the server requirements page isn’t showing an issue with API server connection, so it is intermittent in nature.
Anyway I think I can manage around the issue.
Many thanks
Ian
ianbarker24
Participant
April 18, 2023 at 08:03
Good Morning Rose,
I’ve checked this morning and no sign of any problems now.
The only thing I did before shutting down last night was change the PHP version to 8.1 from 7.4. I was still seeing the issues even then though.
It is really wierd, could it have been a browser caching issue of some sort? The website was fine throughout but the Shop Manager who was logged in at the time I updated the theme and plugin was getting problems too when he tried to edit products.
There was a real problem at some point when the xstore core plugin was updated as you can see from the WordPress technical fault email error message. Does this provide any clues?
Anyway I think I need to do the next xstore update on a staging server just to make sure it isn’t going to affect the site. I have two other live xstore websites in a different environment and they appear to have updated without issue.
Thank you as always for your support.
Best regards
Ian
ianbarker24
Participant
April 17, 2023 at 16:22
Sorry Rose,
I meant to add the following from the WordPress email,
Error Details
=============
An error of type E_ERROR was caused in line 136 of the file /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-content/themes/xstore/framework/patcher.php. Error message: Uncaught Error: Cannot use object of type WP_Error as array in /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-content/themes/xstore/framework/patcher.php:136
Stack trace:
#0 /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-content/themes/xstore/framework/patcher.php(102): Etheme_Patcher->get_patches(‘9.1.1’)
#1 /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-content/themes/xstore/framework/panel/panel.php(565): Etheme_Patcher->get_available_patches(‘9.1.1’)
#2 /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-includes/class-wp-hook.php(308): EthemeAdmin->et_add_menu_page(”)
#3 /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#4 /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#5 /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-admin/includes/menu.php(155): do_action(‘admin_menu’, ”)
#6 /home/virtual/vps-7cb8dd/1/15b10265cf/public_html/wp-admin/menu.php(420):
ianbarker24
Participant
April 17, 2023 at 16:19
Hi Rose,
My hosting provider has confirmed that they can make a connection to the ip adress from their server.
The memory errors in your link are all from back in March when a different hosting provider was being used for the development site – now on the live site.
I’ve heard from my hosting provider and they have requested I find out the hostname or IP addresses used to connect to the xStore API. They should then be able to check if they can connect to these from their servers, since its intermittent. They’re not sure if there are multiple IP addresses that could be used and there could only be an issue with one of them.
Thanks
Ian
ianbarker24
Participant
April 17, 2023 at 12:23
I’m also getting the following message, ‘We are unable to connect to the XStore API with the XStore theme. Please check your SSL certificate or white lists.’ I’m following this up with my hosting provider.
Thanks
Ian
ianbarker24
Participant
April 5, 2023 at 15:31
Thanks Rose,
Can’t think why I couldn’t find it!
Best regards
Ian
ianbarker24
Participant
March 19, 2023 at 17:26
Hi Rose,
I’ve sorted the revolution slider with the configuration changes you suggested, thanks.
I’ll look into the articles around elementor 500 errors and see if I can fix so I can use Jetpack. I appreciate that Jetpack isn’t one of your recommended plugins but it is an important wordpress plugin in terms of site security, and access to the WooCommerce app – and it works fine with the theme when using WPBakery rather than Elementor.
Thank you,
Ian
ianbarker24
Participant
March 15, 2023 at 16:54
Hello Rose,
I’ve done as you recommend and it has sorted out my issue.
Many thanks, as always great support!
Ian
ianbarker24
Participant
March 15, 2023 at 13:48
Hello Rose,
Really sorry looks like I missed of a lower case v at the end! I’ve updated the private content area.
Thanks
Ian
Please contact administrator for this information.
ianbarker24
Participant
January 23, 2023 at 12:17
Hi,
I’ve sorted it out – found additional text added to page header and removed it.
Thanks
Ian
ianbarker24
Participant
November 8, 2022 at 14:04
Hello Rose,
Hopefully this is the last message!!
I cleared the browser cache and removed the additional CSS code after a couple of hours and the animations are working as they should whist on WPBakery 6.10.0. All I can think is that some caching is taking place and that wqas impacting the upgrade, anyway all working correctly now.
Thank you so much for your support and suggestions, it has made a big difference.
I will reintroduce W3 caching plugin at some point after testing on the staging site as it did speed up the site.
Best regards
Ian Barker
ianbarker24
Participant
November 8, 2022 at 10:13
Hello Rose,
I confirmed that the animations now work on the staging site on Firefox (the browser I generally use) as well as others. So, I’ve upgraded WPBakery on the live site, again, and the result has been loss of content and animations across all browsers.
For now I’ve left the live site on WPBakery 6.10.0 and inserted the additional CSS code you provided which has restored the content minus animations. Whilst I no longer have a caching plugin I’m wondering if there is some kind of caching taking place which is leaving the content missing for a period and then updating correctly. I’ll try removing the additional CSS after a few hours and see if the animations return and content stays.
Can you think of anything else I should try please?
WP user name and password in the private content area.
I updated the WPBakery plugin to 6.10.0 and the same issue exists as on the live site and which you saw originally. All plugins are up to date. Please bear in mind that the main site is very much live and important please. The staging site has an orange wordpress top bar to distinguish it from the main site.
I’ve not taken a video but I guess you can do that if need for your development guys.
Good luck and many thanks,
Ian
Please contact administrator for this information.
ianbarker24
Participant
November 7, 2022 at 16:02
Hello Rose,
The site is very much a live site so I will look into creating a staging site. The details for the live site are in the private contact area again…
Once I have created the staging site I will pass the details on with a video of the problem.
Many thanks
Ian Barker
Please contact administrator for this information.
ianbarker24
Participant
November 5, 2022 at 14:50
Hi Rose,
I’ve been investigating further.
I’ve updated the site to the latest version of xstore theme/plugin and made updates to the other plugins – all latest versions.
I have another instance of Xstore running a website https://nigelhoyleceramics.co.uk and have upgraded it to WPBakery 6.10.0 without any problems. The plugins are very similar to those with the ajw-veh-fittings.co.uk install except for the caching plugin, I’m using WP-Optimize instead of W3, but overall there are more plugins installed.
I noticed that Jetpack had lazy load enabled with ajw-veh-fittings but not with nigelhoyleceramics, so I disabled it in Jetpack and tried the update but same issue is apparent. I then disabled and removed the W3 caching plugin and tried the update to WPBakery – same results!
I’m at a bit of a loss as both sites are running on the same hosting environment, have pretty much the same plugins, have the same theme and yet one exhibits the issue and the other one doesn’t.
I’m loathed to try storefront as I don’t want to mess up the configuration and I’m not sure it points to a theme issue…
Any other ideas please?
Thanks
Ian
ianbarker24
Participant
October 25, 2022 at 14:07
Thank you I will let you know how I get on.
I’m on holiday now for a week so it may well be next Thursday before I get back to you.
Regards
Ian
ianbarker24
Participant
October 25, 2022 at 09:58
Hi Rose,
The link in th eprivate area does not work for me but I already have a copy of the WPBakery 6.10.0 plugin.
Can you explain what you mean by the widgets getting messed up and how I can prevent that happening when moving across to Storefront please. I’m not keen to undertake any testing which could leave the site messed up as it is an active important site.
Thanks
Ian
ianbarker24
Participant
October 23, 2022 at 11:41
Hello Rose,
I’ve tested as follows over the weekend,
1. reverted to WPBakery 6.9.1 – site working as normal with animated pages
2. activated cache plugin – site still working as normal
3. removed additional CSS code – site still working as normal
4. deactivated cache plugin
5. updated WPBakery tp 6.10.0 – update screen reported that 6.10.0 required WordPress 4.9 in red, site now displaying fault, i.e. nothing below slider on header and nothing on About or Contact pages, etc Checked on a number of browsers after clearing browser caches.
6. Activated cache plugin – fault still present
7. reverted WPBakery to 6.9.1 and cleared cache – all appears normal
I hope this is helpful in finding where the issue is?
Thanks
Ian
ianbarker24
Participant
October 19, 2022 at 17:41
Hi,
Thank you for the previous version of WPBakery plugin.
I checked on my iphone (Safari browser) as well as my wife’s Android phone and both displayed the same as with my PC browsers.
I will try and revert to 6.9.1 and see if all normal before trying to upgrade again, perhaps disabling the caching plugin first.
ianbarker24
Participant
October 19, 2022 at 14:14
Hello Rose,
I’ve had to disable the caching plugin and add your code again to get the pages working more or less – still no animation of course.
Immediately the issue cleared on my browsers.
I don’t believe that you had cleared the issue when you reinstated the caching plugin and removed the code.
Can you please take another look at what is happening or provide me with the previous version of the WPBakery plugin so that I can try installing that and see if it cures the issues.
Thanks
Ian
ianbarker24
Participant
October 19, 2022 at 12:33
Hello Rose,
I’ve cleared the cache in Firefox, Edge, Safari and Chrome browsers and am seeing the same issue.
I can see from your videos that all looks good, but not sure what else I can do? Could you please take one more look…
ianbarker24
Participant
October 19, 2022 at 12:19
Hello Rose,
I’ve just viewed the site across 3 different browsers and the issue is back. There is nothing below the slider or on The Abiut Us, Contact Us, etc pages.
Please check again and if necesary restore the code.
Thanks
Ian
ianbarker24
Participant
October 19, 2022 at 11:24
I notice that the page now loads in one go rather than animating as you scroll down, presummably due to the additional CSS code you asked me to enter?
When I remove the code the issue returns, so it isn’t simply a problem with the caching plugin as that is till disabled?
ianbarker24
Participant
October 19, 2022 at 11:12
Hi Rose,
I’ve disabled the caching plugin W3 total cache and looking at the site using a different browser the page now looks good.
I’ve added my ftp and wordpress admin login details in the private area of a previous message if you are able to investigate further.
Is there a recommended caching plugin to use with X Store?
