Forum Replies Created

Viewing 30 posts - 1 through 30 (of 211 total)
1 2 3 … 6 7 8
  • Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 26, 2021 at 08:17

    Hello!

    I am Muhammad and will be assisting you with the issue.

    First I apologize for all the inconvenience.

    I see the issue on your end in your provided screenshots. And I have also tried to replicate it on my end but it does not happen, please see the video I have made for you:
    https://share.getcloudapp.com/4gu1N5YN

    Our plugin Xstore core is compatible with bundled plugin wp-bakery.

    Now I will explain what can be reasons for this issue.
    -Very strong cache issue (sever cache+CDN)
    -Browser-specific issue.

    Can you please try on another browser or another device once to check if the issue appears there. If you see the issue on another device could you please share a video recording maybe we are missing any steps to replicate the issue?

    I have checked your Home page, FAQ page, and some other pages. Can you please tell me if you see the issue on the specific pages?

    Can you please share the URL of the pages?

    And please clear out all your caches (Plugin+server+CDN) and try again.

    Thank you!

    #276658 Copied In reply to: XStore Core appears to be conflicting with Visual Composer
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 25, 2021 at 20:38

    Hello!

    I see you have a multi-site setup. Can you please make the full backup of the site and share it with the FTP so I can update WordPress and the theme for you.

    I am sorry but the redirection with the products is not an issue. The product in URL is a base slug that shows that the specific category belongs to the product post type. otherwise, the links can be conflicted and will not work. I am sorry but it cannot be changed as woo-commerce does not allow it. It will require custom code and changes in woo-commerce files to achieve it.

    Please let me know if it makes sense.

    Thank you!

    #276617 Copied In reply to: Theme Update, WordPress
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 25, 2021 at 20:13

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    I am afraid to say that it is not possible to add any text between the quantity field and add cart button because they are single component. It will require changes in the core file using the child theme.

    Thank you!

    #276612 Copied In reply to: Adding text after quantity in WooCommerce Product page
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 25, 2021 at 20:06

    Hello!

    I am afraid to say that I see only the bank transfer option on the checkout. Can you please check if you have disabled the other options?

    Can you please tell me? Are you adding these gateways with the help of third-party plugins?

    Thank you!

    #276607 Copied In reply to: Error in WooCommerce payment gateway
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 25, 2021 at 19:35

    Hello1

    yes, please first update your theme and let us know if you still see the issue we will check it out first hand and fix it for you.

    Please make a full backup of the site before the update as a precaution.

    Thank you!

    #276602 Copied In reply to: Random display of products in the widget Similar products or you may like
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 25, 2021 at 19:27

    Hello!

    The above space is from the banner, not the row.

    If you want to remove the space from the specific row then you can do from its settings.

    Please Edit a row and go to the design options: https://share.getcloudapp.com/L1uN6yDO

    Please let me know if you need further help.

    Thank you!

    #276599 Copied In reply to: Space between banners
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 25, 2021 at 18:51

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    -Can you please deactivate all plugins that were not included with our theme
    -If using a child theme, please use the default parent theme to see if that fixes it.
    -Make sure to clear the plugin and browser cache after each step.

    Please make the backup as a precaution before deactivating the plugin and if you still see the issue then please let us know.

    Thank you!

    #276580 Copied In reply to: Problem in add to cart
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 25, 2021 at 18:45

    Hello!

    Can you please try using the 8theme brand element, it will show the list of all brands.

    Please check your builder element list and you will find it.

    Elementor: https://share.getcloudapp.com/WnuBZ6eD

    Wp bakery: https://share.getcloudapp.com/6quQNJeW

    Please let me know if you need any further help with this.

    Thank you!

    #276578 Copied In reply to: brands display
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 25, 2021 at 18:28

    Hello!

    I see the JS resources need to be parsed and combined. All of the resources are coming from the revolution slider and WordPress.

    Can you please share the wp-admin details so I can check your cache plugin settings and guide you accordingly?

    Thank you!

    #276573 Copied In reply to: PAGE SPEED
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 25, 2021 at 18:18

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    I see the menu items showing the drop menus or mega menu. Can you please tell me which menu item specifically is not showing submenu/mega menu?

    If you have changed a page and want to change its link in the menu item. You can do it from the:
    wp-admin>>appearcnes>>menu

    Or please share the wp-admin details and URL with me so I can change the link.

    Thank you!

    #276571 Copied In reply to: Help
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 24, 2021 at 22:28

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    It seems the row’s margin. Could you please share the wp-admin details so I can help you remove this space?

    Thank you!

    #276381 Copied In reply to: Space between banners
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 24, 2021 at 21:04

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    I have reduced the padding for the breadcrumb from theme options>>breadcrumbs>>breadcrumbs padding

    If you want to reduce it on a single product only we can do that with the CSS code, please just let me know.

    Than you!

    #276366 Copied In reply to: Grid break down in shop page
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 24, 2021 at 20:41

    Hello!

    I would assist you with the widget issue first so we can fix one problem at a time asap.

    I see the issue on your end with the footer widget but I am sorry I do not see the issue, please see: https://share.getcloudapp.com/DOu2r1zo

    Can you please clear out your caches and try;?

    Please let me know if you still see the issue.

    Thank you!

    #276360 Copied In reply to: Coffee theme – elementor
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 24, 2021 at 20:27

    Hello!
    Thanks for getting in touch with us. My name is Muhammad.

    I see the websites are slow. The main reason for all your domains is the initial server response is taking the time.

    I logged in to all the domains and I do not see any cache plugin used to speed up the site.

    Please check our doc here which will surely help you improve the speed of the site and please contact your host and ask them to enable the CDN on the site. CDN is the content delivery network that controls the rendering of your resources efficiently and intelligently.

    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Please apply these instructions on all the websites given above and check your results again.

    Please let me know if you still see any issues or need any help.

    Thank you!

    #276356 Copied In reply to: website speed very slow
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 24, 2021 at 20:17

    Hello!

    I can see the issue that the slider is being cut of on larger screens. Can you please share the wp-admin details so I can inspect the slider setinngs and help you fix it?

    Thank you!

    #276355 Copied In reply to: Slider hight has changed
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 24, 2021 at 20:08

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    There are two ways to change these words to your desired ones.

    -One way which is very easy and recommended is to use the loco to translate the plugin, It is very easy to use and change any string in any plugin or theme: https://wordpress.org/plugins/loco-translate/

    – Or you can override the files into the child theme and change the strings.

    Please let me know if you need any help with this, we would love to assist you.

    Thank you!

    #276353 Copied In reply to: Edit
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 24, 2021 at 20:04

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    Please perform each item below to see if it fixes your issue, be sure to clear your browser cache and empty the plugin cache if you are using a cache plugin.

    1-Deactivate all plugins that were not included with our theme
    2-Remove all custom CSS and check any other customizations that have been performed
    3-If using child theme, please use default parent theme to see if that fixes it.
    4-Make sure to clear plugin and browser cache after each step.

    In the case the issue is still present, please then provide us with your WP and FTP login information in a so we can check this out for you first hand.

    Thank you

    #276352 Copied In reply to: Site crashing after publishing product
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 24, 2021 at 19:57

    Hello!

    To achieve your requirement you will have to use the child theme and override the file. Then the updates will not lose any theme changes.

    If you want me to create a child theme for you please allow me.
    Thank you!

    #276351 Copied In reply to: How to customize popular categories in the full-width search
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 24, 2021 at 19:54

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    I am sorry but I am not able to understand the requirement. Do you want to customize the customer and summary page emails?

    Thank you!

    #276349 Copied In reply to: Email Builder – Customer Page/Order Summary Page via Mail
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 24, 2021 at 19:41

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    I have tested your site performance: https://gtmetrix.com/reports/luzactual.com/vba2qMYc/

    I see its score is not good. Please go to the waterfall tab and you will see all the resources taking time to load: https://share.getcloudapp.com/z8uPQdGZ

    Mostly they are images and some of them are JS resources.

    Please use the good cache plugin and ask your HOST to check if CDN is enabled and works properly. You also need to optimize the images.

    We have detailed documentation on how to speed up the site:
    https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    If you still see the performance issue please let us know and we would love to check it further for you.

    Thank you!

    #276347 Copied In reply to: PAGE SPEED
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 23, 2021 at 22:11

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    Can you please explain the issue with the slider so I can guide you in a better way?

    Thank you!

    #276076 Copied In reply to: hi the slider revolution
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 23, 2021 at 21:59

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    Can you please share the wp-admin details so I can check the issue with the wp bakery builder?

    Thank you!

    #276072 Copied In reply to: Wpbakery page builder not working
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 23, 2021 at 21:32

    Hello!

    We are sorry for all the inconvenience.

    I understand you want three thumbnails to show with the gallery.

    Can you please share the wp-admin details so I can check why the option “Thumbnails Columns” does not show for you?

    Thank you!

    #276070 Copied In reply to: Reduce preview number of thumbnail images
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 23, 2021 at 21:11

    Hello!

    Thanks for getting in touch with us. My Name Is Muhammad.

    I am sorry but there is no demo in Arabic.

    -You will have to import any demo you desire.
    -Then you can translate your setup to Arabic.
    – Please select your language Arabic from the wp-admin>>settings>>general
    -Please use a translation plugin like WPML and Polylang. they are very popular and most used for translation.

    Further on how to translate the website please check:
    https://www.8theme.com/documentation/xstore/theme-translation/translation-with-wpml/

    Please let me know if you see any issues or need any help.

    Thank you!

    #276063 Copied In reply to: I need to import rtl demo
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 23, 2021 at 20:58

    Hello!

    I am glad that you have figured it out.

    I will go ahead and close the ticket. If you need any help with the theme please feel free to create a ticket.

    Thank you

    #276062 Copied In reply to: Categories short description
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 23, 2021 at 20:43

    Hello!

    Thanks for getting in touch with us. My name is Muhammad.

    I am afraid to say that it is not possible with available theme options at the moment. It will require custom code and changes in core files using the child theme.

    I am sorry but this amount of customization is out of our support scope as per Envato support policy: https://themeforest.net/page/item_support_policy

    Thank you!

    #276055 Copied In reply to: custom post and ingredients
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 23, 2021 at 20:24

    Hello!

    Please use the below CSS code for the button alignment and styling. You just have to add it to the custom css section of theme options

    button#ckocom_googlePay {
    background-color: #c62828 !important;
    color: #fff !important;
    padding-top: .95rem !important;
    padding-bottom: .95rem !important;
    border-radius: 30px;
    width: 100%;
    height: 42px;
}

    Please use below css code for the google pay checkbox.

    li.wc_payment_method.payment_method_wc_checkout_com_google_pay {
    padding-top: 10px;
}

    Please let me know if you see any issues.

    Thank you!

    #276053 Copied In reply to: how to change the checkout layout of checkout page for google pay and apple pay
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 23, 2021 at 20:08

    Hello!

    Thanks for getting in touch with us.My name is Muhammad.

    Yes, You can delete the address on the contact page, please share your url and wp-admin details so I can help you.

    For static block, please clear out caches and let us know if you still see the issue.

    Thank you!

    #276050 Copied In reply to: information html
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 23, 2021 at 19:53

    Hello!

    I can see the issue with the mega menu.

    I am sorry but wp-admin details do not work. Can you please check, it gives me the error:
    https://share.getcloudapp.com/2NuEmpeR

    Thank you!

    #276049 Copied In reply to: Problem with mega menu (styles)
    Avatar: Muhammad Zaki
    Muhammad Zaki
    Participant
    February 23, 2021 at 19:40

    Hello!

    1-Actually you do not see any footer block, because the static block is empty in the widgets, You will have to select a block so it will work, please go to wp-admin>>apperances>>widget

    See here: https://share.getcloudapp.com/nOulXKAj

    2-I see there are two about us pages and I see both fine. Please let me know if you see the issue again or how to replicate it, it most probably a third-party plugin issue.

    3- I see the issue with the map, Can you please make the backup so I can debug the issue and discuss it with my team.

    Thank you!

    #276044 Copied In reply to: Coffee theme – elementor
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Viewing 30 posts - 1 through 30 (of 211 total)
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