You are right !
Thanks for your attention, it was a problem created by “chrome”, I proceeded to clear the cache and it’s back to working.
THANK YOU VERY MUCH !
Good day.
Frankold
Participant
February 16, 2022 at 17:00
Hi Rose,
Sorry I’m late answering.
I solved the problem, starting from scratch.
I have a bit of difficulty editing the elements, I do not understand how to delete the background image in the footer, also the modifca of “static blocks” does not display the contents correctly.
Would you please take a look ?
Please contact administrator for this information.
Frankold
Participant
February 14, 2022 at 16:46
Thank you Rose for your attention.
I contacted the provider and he said:
Dear Customer,
we performed optimizations to the php parameters, through its cpanel, and we invite you to try again.
However, in the logs we do not find the errors mentioned, it could therefore also be the plugin/ theme defective.
Frankold
Participant
February 12, 2022 at 17:48
Hi Olga,
Thank you for your attention.
Is there a (less painful) way to migrate these WPbakery sites to Elementor ?
I hope it helps me with that.
Frankold
Participant
November 26, 2021 at 14:19
Thank you very much!
Thank you very much for your understanding!
I immediately take advantage of your offer in Xstore!
See you soon.
Frankold
Participant
August 22, 2021 at 10:43
Infinitely thank you!
I have been using your templates for my clients for a long time now!
Fabulous.
Thanks.
Frankold
Participant
August 20, 2021 at 16:22
Hi, Thanks for the quick support.
1) the child theme is active and there are no major changes.
2) I tried to deactivate some plugins and I notice that keeping the “Async JavaScript” plugin deactivated, the price of the variable products appears. (seems to work now)
Can you suggest some plugins that can replace the deactivated one?
(to speed up the loading of pages)
Frankold
Participant
February 19, 2021 at 13:43
You are right ! I close this topic entirely!
Thank you so much.
Frankold
Participant
February 18, 2021 at 12:32
Hi,
I noticed that the button produced, when I have variables, does not work by clicking on it. (see video in private)
Thanks.
Please contact administrator for this information.
Frankold
Participant
February 5, 2021 at 15:54
Hi, without taking any action … now it works.
I take advantage of highlighting and asking you for a solution, due to the fact that it loads VERY SLOWLY!
Especially in the wordpress administrative panel, every time I have to open a section (article, pages, products .. etc) it takes a long time before showing me the content.
Before doing periodic updates, it wasn’t that slow.
Please contact administrator for this information.
Frankold
Participant
February 5, 2021 at 12:40
Tell me later what happened .. why I have the same problem on another site (with another license)
Please contact administrator for this information.
Frankold
Participant
February 4, 2021 at 15:36
Hi,
unfortunately it doesn’t work anymore! (see image in private)
What prevents it?
It worked before !
Please contact administrator for this information.
Frankold
Participant
January 31, 2021 at 09:16
Hello,
Unfortunately I am noticing that every time I update the theme, I always lose some changes and / or settings.
In this case:
1) the bar of the progressive cost to reach free shipping no longer appears in the smart cart!
2) the text block on the page has been reset, it is also not displayed well in the back office.
Reference images in private area
I look forward to receiving a welcome reply.
Thanks
Please contact administrator for this information.
Frankold
Participant
November 3, 2020 at 12:17
How do I know if it is the latest update?
On one it shows v.7.1, while on the other it is definitely not updated v.7.0.2
also before I was the update notice (on the first) while now I do not see anything.
How do I update without compromising the changes made on the sites?
Please contact administrator for this information.
Frankold
Participant
November 2, 2020 at 16:41
Too bad to receive this answer!
The problem is that I don’t have 2 licenses activated, which in fact both have the same problem.
Ok thanks, I’ll update you soon.
Frankold
Participant
October 31, 2020 at 11:06
I’m really sorry, there are such problems!
I ask you why the navigation previews on the product page always show the same product? (see video clip in private)
Also note the loading time !! … that’s a lot!
I had to disable many plugins to “slightly” improve loading times, but that’s not good!
I’m really sorry to think that I have to redo all the work and change the template, because then I CANNOT deliver it to the customer!
Please contact administrator for this information.
Frankold
Participant
October 30, 2020 at 16:58
It turns out faster.
Frankold
Participant
October 30, 2020 at 13:00
However, I am sorry to confirm that the issue certainly creates serious slowdown problems.
By now this is the second install of the theme, and on both sites I have serious problems loading content.
They are on 2 different servers and both are quite performing, but the problems are the same.
I have considered opening a product and found that the wait time is mostly due to the “js_composer” plugin.
There is likely to be some conflict between this plugin and others and their combination introduces the slowdown.
I kindly ask you to check these issues because it becomes really difficult even to work in the backend with big delays in opening the internal sections.
Frankold
Participant
October 29, 2020 at 11:35
Hello,
Unfortunately, I must confirm that once configured the theme actually creates many slowdowns in loading pages.
This is the second site where I installed the “xstore” theme and unfortunately on both I have loading latency of the Home Page and the Shop page.
Despite optimizing tasks, I still have slow uploads. (see pictures in private)
Viewing your DEMOs online, viewing times are CLEARLY DIFFERENT and faster.
I also had the hosting service checked, but there are no significant problems. I have a dedicated hosting package for WordPress on this domain.
Please give me some “tips”.
Please contact administrator for this information.
Frankold
Participant
October 24, 2020 at 08:23
Hello,
I really thank you for the support.
I’m sending you another “video” where I show a problem on the display of the variable price of the product, in the quick view.
It does not show the price per variable.
Please contact administrator for this information.
Frankold
Participant
October 22, 2020 at 18:47
Thank you so much for your patience.
I still have a problem, in private video link where I show what happens.
Please contact administrator for this information.
Frankold
Participant
October 22, 2020 at 13:46
Hello,
the translation of the “add to cart” button has changed, but I lost all the others I had already done! (see pictures in private)
Also I noticed that you have reactivated “Loco Traslate”, how come if I have WPML !?
Unfortunately at the moment the customer DOES NOT HAVE an Instagram account yet, but will have to create it.
I look forward to your translations.
Please contact administrator for this information.
Frankold
Participant
October 21, 2020 at 20:01
Sorry, but the language change for these terms is not working despite changing it to WPML (image private)
Thank you so much for the support
Please contact administrator for this information.
Frankold
Participant
October 20, 2020 at 13:33
1) I’m sorry! … try again with the same credentials sent.
2) Thanks!
Frankold
Participant
October 19, 2020 at 17:02
Thanks for the support.
1) Data requested in the Private section. Probably yes, but I’m not sure yet, I need to hear from the customer.
2) Yes, I have installed WPML, but even with this I can’t modify the strings, or rather I don’t see the modifications to the strings that I make.
Example: The titles of the buttons (cart, wishlist and other texts that appear in the cart etc …)
Please contact administrator for this information.
Frankold
Participant
October 18, 2020 at 18:40
By increasing the quantity of the product and updating the cart, a notice regarding INSTAGRAM appears. https://prnt.sc/v1shb6
Why ?
I forward you the accesses (private)
Also please I CANNOT make translations with Loco Traslate, I change the terms but I don’t see the translation.
Thank you so much.
Please contact administrator for this information.
Frankold
Participant
October 13, 2020 at 19:32
1) unfortunately I’m working in localhost, at this point we postpone as soon as I put the site online.
2) I checked and it is NOT hidden, we will postpone this too when I am online.
I have a problem with the Cart, clicking on both the cart icon and the check out button directs me to the home page. (video link in private area)
Why ?
Please contact administrator for this information.
Frankold
Participant
October 13, 2020 at 09:42
Hi, an “off topic” info.
Why is the category image (as in the demo) not displayed in the mobile view? https://prnt.sc/uyarem
I’ve seen the settings but I don’t understand why.
Frankold
Participant
October 12, 2020 at 17:38
Honestly I have NOT installed anything more than what the demo theme requires, I have NOT uploaded other images, only those of the vs demo.
These are the active plugins: https://prnt.sc/uxw13c
and unfortunately I have that slow loading result and I remember that I am working in localhost (and I have a performate pc)
The link to the page with the suggestions does not help me to improve the performance of the theme that I have installed, for example, it continues to open the quick views, … after 3-4 seconds.
