Forum Replies Created

Viewing 30 posts - 28,561 through 28,590 (of 31,382 total)
  • Avatar: Eva
    Eva Kemp
    Participant
    August 19, 2014 at 16:21

    Hello,

    Sorry for misunderstanding.

    1. I’ve set Home page without sidebar in Pages > Home > Page Layout box on the right side and Search widget isn’t being shown any more.
    2. I’ve added empty Text widgets to Footer 2 and Footer 4 widget areas in Appearance > Widgets. RECENT COMMENTS / CLIENTS OPINION widgets are removed.
    3. If you don’t want to have footer you can remove it via Theme Options > General > Show footer demo blocks > Off.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 19, 2014 at 16:00

    Hello,

    As I see you have old versions of WordPress and the theme. Please update them to the latest versions.
    https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade

    Don’t forget to create back up of the files before the update.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 19, 2014 at 15:48

    Hello,

    Unfortunately we can’t say exactly about this for now, but we’ve taken it into our account.
    Please take our apologies.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 19, 2014 at 15:28

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 19, 2014 at 15:26

    Hello,

    Please provide us with wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 19, 2014 at 15:25

    Hello,

    After some checking we have found that 404 error is caused by some plugin. Try to disable them one by one to find out which one. Also slug for portfolio and project page can’t be the same.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 19, 2014 at 14:00

    You’re welcome.
    Sorry, but there is no problem on my side:

    Have you tried clearing the cache?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 19, 2014 at 13:30

    Hello,

    Sorry, but I don’t see such problem as you showed on the screenshot.
    To translate the word “From” you need edit the file abstract-wc-product.php (line 932) in the directory wp-content/plugins/woocommerce/includes/abstracts.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 19, 2014 at 11:12

    Hello,

    Sorry for a long delay.
    Please check your site now and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 19, 2014 at 10:49

    Hello,

    We don’t see parallax video on your site. Have you removed it?
    Please provide us with the exact link and wp-admin panel credentials.
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 21:09

    Hello,

    Could you please describe your problem with more details? What issue are you experiencing?
    Please provide us with the link to your site and wp-admin panel credentials in Private Content.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 21:03

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 21:01

    Hello,

    If you click on the testimonials block and drag it to the left you’ll see other testimonials.
    If you want to display them all you need select list style.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 20:55

    Hello,

    Please provide us with FTP credentials as well.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 18:31

    Hello,

    Yes, we used the host you provided us with but we’re still getting this error:
    Error: Authentication failed.
    Error: Critical error
    Error: Could not connect to server

    Please check the credentials.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 16:49

    Hello,

    Please check your site now.
    Is it working fine?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 15:08

    Hello @jrmcphan,

    Please provide us with FTP credentials as well.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 13:54

    Hello,

    You can translate this text in the file wp-content/themes/blanco/woocommerce/single-product-reviews.php (line 76).

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 13:48

    I’ve just reactivated the theme and the slider is working fine now.
    Please check and clear browser cache before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 13:21

    Hello @jrmcphan,

    I have updated Revolution Slider plugin for you, but as I see you’ve updated the theme incorrectly because there are 2 IDStore themes available in Appearance > Themes. You must replace the current theme folder with the new version and not create multiple themes folder:
    https://www.8theme.com/demo/docs/idstore/index.html#!/upgrade

    Please reupdate the theme and create a back up of the files before.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 12:47

    Hello,

    Thank you for the credentials. But could you please show us the links where you see English text? Which pages do you see it on?
    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 12:45

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 11:17

    Hello,

    As I see in admin panel when trying to add some images for the products there is such path to the images folder: onestopdive.com/wp-content/uploads/2014/08/, not onestopdive.com/dev/wp-content
    So we recommend you to reupload your images in the Media section of wp-admin panel.
    Also when you changed permissions for the uploads folder the gallery images have started showing http://www.onestopdive.com/dev/?product=alpha-bcd . You just need upload main image for this product.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 10:34

    Hello,

    The credentials for FTP are incorrect. Please check them.
    Also try to change permissions to 777 for the folder “uploads” in /dev/wp-content directory.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 10:29

    Please provide us with the links where you still have English text and we’ll help you to find the files where it can be translated.

    Thank you.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 09:48

    Hello,

    As I see you don’t have the code entered in the custom.css file. Also you should rename it from default.custom.css to custom.css in wp-content/themes directory.
    Please do this and insert the code into there.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 09:35

    Hello,

    Have you also translated the files in the directory /wp-content/plugins/woocommerce/i18n/languages?

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 09:32

    Hello,

    Your FTP credentials are incorrect.
    Please provide us with the correct ones. Also before this please update the theme to the latest version 2.3.
    Don’t forget to create backup before the update process.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 08:15

    Hello,

    Please add this code into custom.css file:

    @media (max-width: 959px) {.columns2-left > .content {
        width: 100% !important; }
    
    #products-sidebar {
        margin: 0 !important;
    }}

    Please provide us with wp-admin panel credentials. We’ll help you to find the word you want to translate.

    Regards,
    Eva Kemp.

    Avatar: Eva
    Eva Kemp
    Participant
    August 18, 2014 at 07:50

    Hello,

    This issue isn’t related to our theme but to WordPress itself.
    Please refer to this link regarding your question:
    http://wordpress.org/support/topic/how-to-remove-meta-noindexnofollow-from-index-page

    Regards,
    Eva Kemp.

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    Viewing 28,590 results - 28,561 through 28,590 (of 31,382 total)
Viewing 30 posts - 28,561 through 28,590 (of 31,382 total)
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