Forum Replies Created

Viewing 30 posts - 26,671 through 26,700 (of 31,382 total)
1 2 3 … 889 890 891 … 1,045 1,046 1,047
  • Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 20:07

    Hello,

    Sorry, but we don’t know a plugin name. You should check logs on a server for the date when you had that problem. You can contact your host and ask them to check error/access logs.

    Thank you.
    Regards,
    Eva Kemp.

    #20003 Copied In reply to: The top of IDStore have strange company name ROOT Hosting
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 20:02

    Hello,

    To correct all categories you need go to Products > Categories > open category and re-save it. Errors will disappear. The problem is related to changes made in category header editor.

    Thank you.
    Regards,
    Eva Kemp.

    #20001 Copied In reply to: Warning: strpos() and Warning: Warning: preg_split()
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 20:01

    Hello,

    I’ve re-updated the theme and checked the issue with default WordPress theme.
    Such problem persists there too.
    We can say that it’s related to Woocommerce plugin. You need contact their support and ask them to check this problem.

    Thank you for understanding.
    Regards,
    Eva Kemp.

    #19999 Copied In reply to: Shop Page Help
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 19:35

    Hello,

    Sorry for a delay.
    We’re still investigating the issue.
    We’ll let you know as soon as possible.

    Thank you for understanding.
    Regards,
    Eva Kemp.

    #19996 Copied In reply to: Problem to sharing on Facebook
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 19:15

    Hello @catlynngriffith,

    Perhaps some files weren’t uploaded or your connection was aborted during the update.
    It might be caused by your Internet provider.

    Thank you.
    Regards,
    Eva Kemp.

    #19995 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 18:54

    Hello,

    I’ve edited Text element settings and set 50px for margin-left in Design Options tab:

    Please check the site now and clear browser cache before.

    Thank you.
    Regards,
    Eva Kemp.

    #19989 Copied In reply to: Centering issue on webpages (agency 2 template)
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 18:30

    Hello,

    I’ve manually imported demo data of the Interior store template.
    Please check the site now.

    Regards,
    Eva Kemp.

    #19985 Copied In reply to: Can't install theme versions :(
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 18:04

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #19982 Copied In reply to: Reload animation on each site – deactivation
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 18:03

    Hello,

    Could please specify for which template you want to change background color?

    Thank you.
    Regards,
    Eva Kemp.

    #19981 Copied In reply to: Background color in 'wide' site layout
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 17:58

    Hello,

    That error means you have low php version. Please ask your host to increase it at least to 5.3 version.

    Thank you.
    Regards,
    Eva Kemp.

    #19978 Copied In reply to: Installation Issues
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 17:56

    Hello,

    To correct all categories you need go to Products > Categories > open category and re-save it. Errors will disappear. The problem is related to changes made in category header editor.

    Sorry for inconveniences.

    Regards,
    Eva Kemp.

    #19976 Copied In reply to: Warning: strpos()
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 17:54

    Hello,

    So, the problem is resolved now, isn’t it?

    Please let us know if you need further assistance.

    Regards,
    Eva Kemp.

    #19974 Copied In reply to: White Page in the Media Libary and file uploading error
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 17:49

    Hello,

    You’re always welcome.

    Have a nice day!
    Regards,
    Eva Kemp.

    #19973 Copied In reply to: Shop page is not working properly.
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 17:48

    Hello,

    We’ll start working on the issue from now. It’ll take approximately 1-2 hours.

    Thank you.
    Regards,
    Eva Kemp.

    #19972 Copied In reply to: Shop Page Help
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 17:42

    Hello,

    The error is “Out of memory”. It means there is no enough memory. Can your host increase memory limit value?

    Thank you.
    Regards,
    Eva Kemp.

    #19971 Copied In reply to: The product does not appear on product page
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 17:39

    Hello,

    Please provide us with FTP and wp-admin panel credentials in Private Content to check the issue.

    Thank you.
    Regards,
    Eva Kemp.

    #19970 Copied In reply to: Search field header
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 17:35

    Hello,

    In this case we recommend you to create a new page for blog posts and use Posts Grid element of Visual Composer editor. There you’ll be able to select what posts to show and what type.

    Thank you.
    Regards,
    Eva Kemp.

    #19969 Copied In reply to: Blog issues
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 17:01

    Hello @starmila,

    You’re welcome.

    Regards,
    Eva Kemp.

    #19964 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 17:01

    Hello @catlynngriffith,

    I’ve re-updated the theme and Revolution Slider has started working.
    Please check from your side.

    Thank you.
    Regards,
    Eva Kemp.

    #19963 Copied In reply to: Installation Issues & Fixes (Read First)
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 16:36

    Hello @faf,

    Please provide us with wp-admin panel credentials in Private Content.

    Thank you.
    Regards,
    Eva Kemp.

    #19958 Copied In reply to: IDstore disable author visibility on posts (custom CSS not do any effect)
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 16:33

    Hello,

    We don’t have any code in the theme that may cause such issue. Perhaps some third-party plugin was the reason.

    Regards,
    Eva Kemp.

    #19957 Copied In reply to: The top of IDStore have strange company name ROOT Hosting
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 16:13

    Hello,

    We’re working on its upgrade and soon the theme will be available for download.
    Sorry for inconveniences.

    Thank you.
    Regards,
    Eva Kemp.

    #19949 Copied In reply to: responsive css issue
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 16:11

    You’re welcome.

    Regards,
    Eva Kemp.

    #19946 Copied In reply to: Singel product Image-slide
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 16:09

    Hello,

    There is already 1.3 version. Please download t.
    How to update theme you can watch in this video tutorial (it’s for Legenda theme but the process is the same):
    https://www.youtube.com/watch?v=KdWESIIPU1k

    Thank you.
    Regards,
    Eva Kemp.

    #19945 Copied In reply to: Royal Theme Update
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 16:07

    Hello,

    You’re welcome.

    Regards,
    Eva Kemp.

    #19944 Copied In reply to: Search function options?
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 16:07

    Hello,

    We’re glad you managed to fix it.

    Enjoy your work!

    Regards,
    Eva Kemp.

    #19943 Copied In reply to: Install Eletronic but only blank page
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 16:06

    Hello,

    Do you wish background color to be changed only for content or header and footer too?
    Please provide us with the link to your site.

    Thank you.
    Regards,
    Eva Kemp.

    #19942 Copied In reply to: Background color in 'wide' site layout
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 16:04

    Hello,

    Very likely that file_get_contents() function is disabled in the server configuration. It caused problems with default import. Contact your host concerning this issue and also ask them to check whether allow_url_fopen function is enabled and php version shouldn’t be less than 5.3 version.

    If there are still problems please provide us with FTP login details.

    Thank you.
    Regards,
    Eva Kemp.

    #19941 Copied In reply to: Can't install theme versions :(
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 15:58

    Hello,

    Have you provided the correct link to wp-admin panel?
    I’m getting an error “Server not found”.
    Please check.

    Thank you.
    Regards,
    Eva Kemp.

    #19937 Copied In reply to: Visual Composer element alignment issue?
    Avatar: Eva
    Eva Kemp
    Participant
    October 15, 2014 at 15:57

    Hello,

    I’ve updated the theme to the latest version.
    Please check the product page now.

    Thank you.
    Regards,
    Eva Kemp.

    #19936 Copied In reply to: Singel product Image-slide
  • 1 2 3 … 889 890 891 … 1,045 1,046 1,047
    Viewing 26,700 results - 26,671 through 26,700 (of 31,382 total)
Viewing 30 posts - 26,671 through 26,700 (of 31,382 total)
1 2 3 … 889 890 891 … 1,045 1,046 1,047

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