Hello,

Has this problem appeared just after you installed the theme or after some time?
What changes have you made?

Thank you.
Regards,
Eva Kemp.

Hello,

I’ve added the following code into style.css file of your child theme to remove languages and currency links:
.languages .links, .currency .links { display: none; }

We don’t provide wpml plugin, it’s not included in the theme package. Clients should buy it themselves.

Regards,
Eva Kemp.

Hello,

I’ve added the code to increase padding between images in the image gallery.

Please check if it’s fine now.

Thank you.
Regards,
Eva Kemp.

Hello,

To remove the white line in the header add this code in custom.css file:

.header-type-10 .menu-wrapper {
    border-top: none !important;
}

If you want to change its color use this code:

.header-type-10 .menu-wrapper {
    border-top: 1px solid #EBEBEB !important;
}

Replace #EBEBEB with your color value.

Thank you.
Regards,
Eva Kemp.

Hello,

Sorry, but we are unable to log in to wp-admin panel as the page is redirecting to google after the details are inserted.
Unfortunately we can’t provide you with other plugins for multilingual site as wpml is fully compatible with our theme.
You may try to translate the files with poedit program https://www.8theme.com/demo/docs/royal/#!/0_how_to_translate but it will require additional customization to make the site multilingual.
If you have needed skills you can try it.

Thank you.
Regards,
Eva Kemp.

Hello,

You don’t need to install it via wp-admin panel. You need update the theme via FTP.
Have you read the documentation https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (paragraph “1.5 Theme Upgrade”)?

Thank you.
Regards,
Eva Kemp.

Hello,

Please check the page now.
I’ve set background color for the column with Text element:

Regards,
Eva Kemp.

Hello,

Sorry, but VC frontend editor doesn’t work with our theme as there are many element that are hard to load.
We recommend you to use backend editor instead.
You don’t have to activate Visual Composer.
All plugins are external extensions which are included into theme because for each product we purchase “Extended license” and that’s why we are able to include it into them. This plugin works fine without activation and you can always get actual version if you want directly from us. Just ask and we’ll send a current version to you. We update plugins with theme updates time to time so with each next theme update, plugins will be also updated. The option with registering of the plugin has been already added to plugin and this only allows you to get automatic updates and support for this plugin directly from author if you need. You don’t need to register this product because it is not required but if you want to get those features, then you need to purchase this plugin directly from author. This is how it works for all themes on Themeforest and not only in our case.

Please provide us with a link to a product you have problem with.

Thank you.
Regards,
Eva Kemp.

Hello,

You can write products IDs in the Products element settings to select what products to show.

To find a product ID, go to Products, hover a product title and you’ll see ID number:

Unfortunately there is no possibility to order the products in a slider.

Thank you.
Regards,
Eva Kemp.

Hello @leadgenix,

You don’t have to register it. Please view a reply #16423 from our colleague.

Thank you.
Regards,
Eva Kemp.

Hello,

Please provide us with a page link where the problem appears and your wp-admin panel/FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

Hello,

The problem is caused by encoding in your database.
Please try to use this solution:
http://wpexpert.com.au/archives/fix-problems-displaying-non-latin-character-sets-in-wordpress/

Thank you.
Regards,
Eva Kemp.

Hello @UrbnDesignz,

Sorry, but we don’t see Private Content in your post.
Please resend it.

Thank you.
Regards,
Eva Kemp.

Hello @UrbnDesignz,

Could you please specify where you sent the credentials? I don’t see Private Content in your post.

Thank you.
Regards,
Eva Kemp.

Hello,

Before updating you need create a back up of your files and database ( http://codex.wordpress.org/WordPress_Backups ). Then just overwrite the existing files with new ones:
https://www.8theme.com/demo/docs/blanco/index.html#!/upgrade

Thank you.
Regards,
Eva Kemp.